Customer Ratings & Reviews
See more imagesSony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 5 out of 5 stars
Sony headphones
Winni Posted
Very good quality headphones, easy connection 10/10
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hello Winni,
Great! It's nice to know that you are pleased with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco
- Rated 4 out of 5 stars
Noise cancellation not working as well
IvyK Posted
Noise cancelling was really good until recently also the audio cuts out a lot and gets disconnected
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hello IvyK,
Thank you for considering Sony products.
We apologize for the trouble you're having with your WH1000XM4 headphones. To help improve the noise cancelling and connection issues, we recommend these steps:
Firmware Update to Version 3.0.1: Please install the latest software to improve performance. Instructions are here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the Headset: This clears temporary bugs without deleting pairing info. Instructions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize (Factory Reset): If resetting doesn’t help, fully restore settings (note: this deletes all pairing info). Instructions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
We want to get this resolved for you! If issues persist, please contact our dedicated support team for advanced help. You can find all contact options and resources at the link provided: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Rated 5 out of 5 stars
Perfect headset
Maggie Posted
Great sound, very comfortable to wear and light. Noise canceling works fine.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Maggie, Perfect! We're very happy to hear you like the great sound quality, comfortable fit, lightweight design, and great noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Rated 4 out of 5 stars
Great sound but that price
LockDown Posted
Sony always does great with sound coming from their headphones. This pair is no different. And the color navy blue makes it a great catch for me. The price is a little too stiff for me, but when they go on sale, i would jump on it ASAP.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi LockDown, we are glad that you like the sound quality of your WH-1000XM4 newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the price greatly appreciated. We can guarantee you, that you won't be disappointed once you get these headphones. Regards, Erin
- Rated 5 out of 5 stars
Love these headphones!
AJAhluwalia Posted
Basically it came down to 3 players in the market for over-ear. Sony vs Apple vs Bose After multiple reviews on YT and other tech pages, I went with Sony over AirPod Max for 2 basic reasons: 1) Price 2) Package Sony are literally half the price of APM!!! Also, it comes with carrying case and other things whereas Apple comes with a funny looking pouch(?!?) and exposes the softest part of the device! Sound is great and the companion app is great too, have put in some hours on it already. Cups were initially heavy on my ears but its getting more and more comfy daily.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi AJAhluwalia, We are so glad to hear that your research was worth it and found the WH-1000XM4's sound quality and comfort satisfying for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Rated 5 out of 5 stars
Sony Headphones
Zachary Posted
Mostly wanted something for noise cancelling on the plane. Exactly what I was looking for and more. So comfortable the way they fit on your head
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Zachary,
Great! We're glad that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
WONDERFUL HEADPHONES
EddieA Posted
I truly love this product, from starting from a cabled headset to a bluetooth connection i can say i made a very good decision, especially with headphones like these. I really love the audio and the noise cancelation.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi EddieA, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Rated 5 out of 5 stars
Better than AirPod Max’s
Michael Posted
Very comfortable , compared to apple AirPod max these have better sound and customization
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Michael, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Rated 5 out of 5 stars
A no brainer for apartment living.
Bengtson Posted
Superb for watching TV in an apartment. Blocks out neighbors sound systems and noise. We have four of the SONY WNC headsets of various versions and they are vital for us to keep our sanity as well as enhance our experience in consuming content and gaming.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hello Bengtson,
Thank you for the purchase! We're happy to hear that you like the industry leading noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Rated 5 out of 5 stars
Best product for teenagers
GuillermoM Posted
Is the best product for teenagers the battery life and quality sound is really good.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi GuillermoM,
Thank you for the purchase! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Rated 5 out of 5 stars
Sony Headset
KGBcopy Posted
Fits on my head, sound clarity is awesome, no ambient noise
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi KGBcopy, we're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl
- Rated 5 out of 5 stars
awesome
SodaPortal Posted
hands down the best, if you are looking for the best bluetooth headphones in terms of quality (make and audio quality) and comfort, this is the one to go with.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi SodaPortal,
We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Rated 5 out of 5 stars
best purchase made in 2024!
Anita Posted
the best purchase i've made this year! a must-have for any commuter, student, music listener...i can go on and on! personally chose these over the xm5s because they're foldable and the sound quality is comparable. do not regret making a decision to buy these even though they are a little pricey, but worth every dollar!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Anita,
Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Rated 4 out of 5 stars
Great headphones, just one thing.
shadowopr Posted
Great headphones with one minor exception. They don't do a good job of cancelling noise when doing calls over the computer. I may be missing something but everything else seems great except that when I use them for conference calls they pick up every little noise around me so that everyone else hears it. That may not be the intended use of these headphones, but I feel like the technology is to a point where I should be able to expect superior noise cancelling functionality in all areas. I have other headphones that are much better at this one aspect but lack in others compared to the WH-1000XM4, so there just may be no perfect headset out there. Overall all I'm very pleased with the headphones, very comfortable, dual bluetooth syncing works well (once you get used to it being a thing), so I'll just have to remember to mute myself more when there's anything else going on in my office.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi shadowopr, Thank you for the positive feedback! Glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Rated 5 out of 5 stars
Great headphones
DavidL Posted
[Employee of bestbuy] Very comfortable and great sound. I would recommend to other people.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi DavidL, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Rated 5 out of 5 stars
Boom
Masterplan Posted
Great sounds just try them , good One of the ultimate best all around has forms for that 3D surround sound you've been waiting for buy them or don't buy them but you will regret
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Masterplan,
We're thrilled to hear you experienced the Sony's 360 Reality Audio technology designed to provide an immersive audio experience by simulating a 3D sound field. This technology can enhance the perception of sound directionality, making it feel as though the sound is coming from different directions.
We understand how important it is to find the features enjoyable, so we do our best to take those features to the next level. We highly appreciate your recommendation.
Thank you for choosing Sony!
-Aldair
- Rated 5 out of 5 stars
GREAT HEADPHONES!
Kn28 Posted
sounds great and super comfortable to wear for a day to day basis. And love the extra features with the app.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Kn28, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Rated 5 out of 5 stars
Sony headphones
YB2000 Posted
These are great the sound the noise canceling and the ambient noise make these one of the top headphones on the market.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hello YB2000,
Thank you for choosing Sony!
It brings us great joy to hear that you're enjoying the WH1000XM4 headphones! We're delighted that you appreciate the exceptional sound quality, noise canceling features, and the ambient noise options. Thank you for sharing your experience—we hope your headphones continue to deliver outstanding audio every time you listen.
Best regards,
-Fred
- Rated 5 out of 5 stars
So Silent, It’s Terrifying
Edgar Posted
These headphones are amazing. Good clean audio, silent when you need it to be, comfortable for hours. Looking forward to using these on my upcoming flight.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Edgar,
Awesome! We're thrilled that you are enjoying the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Headphones review
JosephR Posted
Really good headphones with nice quality and the battery lasts for a while.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Wonderful, JosephR! We're glad that you are impressed with the sound quality and battery performance of the headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig