Customer Ratings & Reviews
See more imagesSony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 1 out of 5 stars
Broken after less than 4 months of use
Lyah Posted
While adjusting the headphone on my head the earphone broke off of the headphone. The warranty is no help to solve this issue. Very unhappy.
No, I would not recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Lyah, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. For this, we recommend having the unit sent in for service. For assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Rated 5 out of 5 stars
Best in the market
Echo Posted
Amazing quality and durability. Comfortable and great noise isolation.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Echo, Thanks for the 5-star rating! Glad to hear that you are happy with the quality, comfort, and durability of the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Rated 5 out of 5 stars
Really amazing headphones!
Daniel Posted
Really amazing headphones. Totally worth the money
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Daniel,
Thank you for the 5-star rating! We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Rated 5 out of 5 stars
Good
AYJZ Posted
I really love this headset and use it very often. Great product
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi AYJZ, Amazing! We're glad that you are loving your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Rated 4 out of 5 stars
Decent
SampurnaL Posted
Been using it for a few weeks now, loving it so far!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hello SampurnaL,
Great! We're glad that you are loving the quality and performance of your new WH1000XM4. Thanks for choosing Sony! - Marco
- Rated 4 out of 5 stars
They work
swoozie Posted
Not as easy to set up as anticipated. Also got Rooked into a month of some app because it made it look like it was required.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Swoozie, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Rated 4 out of 5 stars
Had for a year
AshW Posted
I’ve had them for a year I’m still really enjoying them.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hello AshW,
Great! We are truly delighted to hear that after a year of usage, you still enjoyed listening to your favorite music with our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Rated 5 out of 5 stars
Honey
Honey Posted
I bought this for a gift and it turned out to be their favorite thing!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Honey, Awesome! We are glad that they are enjoying your gift. This is indeed a nice present. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Rated 4 out of 5 stars
Some issues but overall great.
Christian Posted
The headphones were great overall however I did experience some connectivity issues at first. Ended up returning them due to that but also because I preferred the portability of the WF-1000xm4. Otherwise the sound quality was great and so is the fact that you can used them connected
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Christian, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Rated 5 out of 5 stars
Great
User2018 Posted
Best headphones on the market currently. Incredible noise quality.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi User2018, We are happy that you like the noise canceling quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent
- Rated 5 out of 5 stars
Sony headphones
BobbyJo Posted
These are amazing headphones. Lots of features and I love the color.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi BobbyJo, We are happy that you love the color and features of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for your purchase. -Vincent
- Rated 5 out of 5 stars
Great
Great item, definitely recommend this product for people who need it
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Tony,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Noise reduction to the max
GUser Posted
Love this head phones. Talk about noise reduction!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi GUser, We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Rated 5 out of 5 stars
The Best Just Got Better
HarvickFan Posted
If this is the only sentence of my review that you read, know that these are the best noise cancelling headphones that you can buy! I already own the XM3s and know how great they are, so when I saw they were releasing the XM4s I knew I had to try them out. Sony has amazed me once again. FIT and FINISH: --------------------- The XM4s retain the same styling as the previous XM3, however Sony has made slight and subtle changes to give them an even more premium feel. The black matte finish feels more texturized than the previous models and the headband and ear cut padding feels slightly more robust. They fit comfortably on all head sizes and the ear cups are generously sized and fit easily over the ears, forming a nice seal with your head. They're extremely lightweight and even while wearing for long listening sessions, they've never given me any sort of ear fatigue, even while wearing glasses. They come with a very nice molded carrying case, and include a USB-C cable, audio cable and airline audio adapter. SOUND: ----------- In a word – amazing. From super low, heavy Bass to crystal clear highs, and everything in between, the XM4s deliver. Even right out of the box using a flat eq setting, they make your music come alive. When using the available Sony Headphones Connect companion app, you can fine tune your audio experience to exactly how you like it. I’m a big bass guy, and most Wireless headphones cannot reproduce the rumbling or tight and punchy heavy bass that I like , especially when listening to rock and heavy metal. But these handle extremely heavy bass with no distortion at all. You can dial in as much bass, midrange and high frequencies as you would like, using preset EQ settings or customizing them to your own specific values. Even at high volumes the audio is crystal clear and never distorts. The noise cancellation Is really the star here as well because it's simply the best I've ever heard. While they still use the same QN1 noise cancelling processor from the previous model, they have updated the software and coupled with a brand new Bluetooth audio system on a chip, the noise cancellation Is incredible and really immerses you in what you're listening to. They also support high resolution audio, and have a feature called 360 reality audio, which will create a surround sound experience using one of the compatible audio apps. Also new to the XM4s is something called DSEE (Digital Sound Enhancement Engine). Coupled with new AI software it will upscale compressed digital music to provide a richer or fuller experience. With all of these new enhancements, I can tell an audio quality difference between the XM3 and the XM4 but it's not a drastic amount of change, it really is just a fine tuning of the overall audio experience, which again is outstanding. NOISE CANCELLATION: --------------------------------- The reason you're getting these headphones is for the noise cancelling, and it really is stellar. Like I said they still use the same processor from last generation but with new software and some new internal hardware the noise cancellation is even better than before. One of the great things about these headphones is you can dial in your own level of noise cancellation. You start by running the noise cancellation optimizer which will dynamically tailor the sound to the size of your head, the size of your ears, if you're wearing eyeglasses, even if you're flying using their atmospheric pressure optimizing. Full noise cancellation essentially silences the outside world , leaving you alone with your music or programming. But you can also tailor various levels of ambient sound. You can set different levels of noise cancellation for your activity, such as going for a walk or going for a run or using public transportation etc. You can tell the headphones how much or how little noise cancellation you would like in each of those settings. They also feature something called quick attention, which allows you to quickly turn the noise cancellation and volume down and let surrounding ambient sound into the headset in case you need to speak to someone or hear what's going on around you. You just simply place your hand over the ear cup. They can also learn your favorite locations, so that they can immediately apply your customized adaptive sound control and noise cancellation to places you frequently visit like your office or a coffee shop etc. EASE OF USE: --------------------- They also have a lot of neat features that Make using the headphones easy and effortless. To start with they offer 30 hours of battery life and can quick charge using USB type C. I've been using them for the last few days and I have yet to drain the battery down to 0%. But I can say that the quick charge feature offers a huge boost in playback life in just 10 to 15 minutes of charging. They offer integration With both Google Assistant and Alexa, and they also offer Bluetooth connection To two devices. This comes in very handy then you might be working on a laptop but it would also like to stream music from your phone. You can ever so effortlessly go back and forth between audio source of both devices without having to disconnect pair unpair etc. They also offer a new microphone array to improve the hands-free calling feature which works as well as you could expect but the hands-free calling is just OK. While audio is clear it's not anything that I found that amazing, but it's certainly just fine need to make hands free calls. They also offer fingertip controls on the outside of the ear cups, But I've found these controls to be sort of clunky , not that intuitive or at least not registering my intended gestures the first or even second time. So while they are nice to have I rarely if ever use them. There is also a new feature called speak to chat, which allows the headphones to recognize when you begin talking and turn off any noise cancellation And switch to ambient sound. The thinking here is if you start talking the headphones assume you're having a conversation And will turn off the noise cancellation. I have found that in ideal conditions this works just fine but if you're in a situation where you might make a sound or say something out loud , even singing along with music this can become a hassle, so I leave this setting turned off but it's nice to know that it's there. OVERALL: -------------- As I stated at the very beginning of this review, these headphones are simply amazing. What Sony has done with the XM4s is take the stellar foundation they had built in the previous model and expanded upon it, and they have created simply the best sounding headphones I've ever used.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
- Rated 5 out of 5 stars
Best Headphones I ever owned.
Anonymous Posted
The dual bluetooth feature is amazing this is great.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Anonymous,
Great! We're thrilled that you like the multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Great Headphones
jdkk Posted
Perfect for travel or around the house. Would suggest these to anyone
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi jdkk,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Rated 5 out of 5 stars
Perfect !!
Loki Posted
Great headphone better than most which are out there.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Loki, We're thrilled to hear your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Ralph
- Rated 5 out of 5 stars
Little world
Mom6 Posted
Fantastic, can be in my own little world and yet, let others in too.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Mom6,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
A+
Jesse Posted
Great headphones. She really loves them and uses them nonstop.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Jesse, Thank you for the 5-star rating! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Rated 5 out of 5 stars
Excellent!
Mubin Posted
Exclusive clolour, $100 discount nothing to complain!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Mubin,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David