Customer Ratings & Reviews
See more imagesSony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
- Model:
- WH1000XM4/S
- SKU:
- 12565620
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 4 out of 5 stars
Mixed Review
Mike Posted
I have a mixed review here when plugged in this is a great headset, when I use the Bluetooth function I am not anywhere near as impressed. If you are someone who mostly uses this plugged into the computer you will be very happy with the product.
No, I would not recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Mike,
Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the wired function of the headphones. Troubleshooting steps are available on the manual of headphones. This may help improve your experience when using the Bluetooth function of the headphones (refer to "Troubleshooting - Bluetooth connection"):
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Rated 5 out of 5 stars
Awesome Purchased!
JinKookieOT7 Posted
Loved this headphones! This is my third purchase and I’m satisfied! My kids loved it!Sony did it again!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi JinKookieOT7, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Rated 5 out of 5 stars
Good headphones
Hung Posted
The sound is good and I am really liking how it fits
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Hung, We're happy to hear this feedback! Good to know you like the amazing fit and great sound quality of your new Sony headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Rated 5 out of 5 stars
Valentines gift
LarryT Posted
Excellent set of Headphones bought for my partner for Valentines.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi LarryT, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Rated 5 out of 5 stars
Best Headphones
CAT1959 Posted
Love this purchase! So glad the store manager recommended them to me!
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi CAT1959,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Rated 4 out of 5 stars
Super comfy
PapaB Posted
Only con is people on the other side of teams meetings cannot hear me sometimes, when I am using them wirelessly, wired they’re great noise blocking and background noise as well
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
- Rated 5 out of 5 stars
Awesome
Ajay Posted
Sound quality is awesome. Headset feels very premium
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Ajay,
Amazing! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Great for zoom meetings
Darlene Posted
Bought these for my husband for his zoom meetings. He really likes them.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hello Darlene,
It's nice to hear that your husband likes his new WH1000XM4 and was able to use it in his zoom meetings. Whether for music or for calls, our XM4 is highly recommended. Thanks for choosing Sony! - Marco
- Rated 5 out of 5 stars
A must have!
BigK Posted
I love these. The sound is excellent. I got them for college girl, She raves about them,
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi BigK,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the sound of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Rated 4 out of 5 stars
Sony noise canceling
Jitendra1234 Posted
It’s good for listening music but disappointed in call quality. I got complaints that in office call please speak loudly, your voice is not coming properly. I did not want to return but I returned. I got Bose 700 for active noise canceling the best among all noise canceling headphones.
No, I would not recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
- Rated 5 out of 5 stars
Online Order
asib Posted
The headphones work great and Best Buy did great on updating me on my order.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hello asib,
That's nice to hear that you are pleased with your new WH1000XM4 and with the service provided by the BestBuy team. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Rated 5 out of 5 stars
Gift
MariaelenaM Posted
I bought this for my daughter and she loves them. It was a great choice to get them for her.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi MariaelenaM, thanks for choosing and purchasing our product. It is good to hear your daughter loves it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Rated 4 out of 5 stars
Weird noise problems
Satisfied Posted
Awesome overall but this one that I got for some reason was making a very annoying noise when in noise cancelling mode and it developed to the normal mode too. It gave me headaches so I returned it for a new one and that problem is long gone and I'm really happy with it.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Satisfied,
We're glad you were able to get a replacement and enjoy the amazing features of the headphones. We hope you'll continue to have a better experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Great Headphones, but...
SonyWh1000XM4 Posted
It is a great pair of headphones, but the only reason I had to return them is they’re not water proof/resistant and not ip certified. The mane reason I got them is for gym use.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi SonyWh1000XM4,
We appreciate your review of the headphones. It's unfortunate that you had to return them because it lacks waterproof capability. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
- Rated 5 out of 5 stars
Sony Headphones
Anthony Posted
perfect soundproof headphones, ultimately chose over airpod max because the case for the max is ugly.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Anthony,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Rated 5 out of 5 stars
Best headphones hands down
Gear Posted
Upgraded from the mark 2 to these and couldn't be happier. The ambient sound is perfect for working on projects around the office while still being able to hear people around me
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi Gear, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
- Rated 5 out of 5 stars
Great headphones
Spence Posted
My granddaughter asked for the headphones for Christmas. She loves them.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hello Spence,
Perfect! What a nice Christmas gift and we're glad that you chose our WH1000XM4 for your granddaughter. We are excited to hear that she loves her new headphone. Surely, she will enjoy this one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
- Rated 5 out of 5 stars
Best
Awesome. I got this headset for my friend's birthday and she loved it.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
Brand response from SonyListens
Posted
Hi Eric, great! Knowing that your friend loves our product makes us really happy! Thanks for choosing Sony. ~Earl
- Rated 5 out of 5 stars
Head phones
Computer Posted
I like them better than the Bose. Good price and would recommend to all.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
Brand response from SonyListens
Posted
Hi Computer, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony. -Sam
- Rated 5 out of 5 stars
Sony headphones
DanC Posted
Great bluetooth sound. Easy to operate. Comfortsble on long plane rides.
I would recommend this to a friendThis review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
Brand response from SonyListens
Posted
Hi DanC, Thank you for the great review! We're delighted to hear you like the amazing sound quality, ease of use, and comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam