Customer Ratings & Reviews
- Model:
- WH1000XM5B-CA1W
- SKU:
- 10210453
to a friend
Noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theae headphones are wonderful! The sound and noise canceling efforts are perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlairE!
Thank you for your feedback. We are delighted to hear that the sound quality and noise cancellation of the WH-1000XM5 are fulfilling your expectations.
Thanks for choosing Sony!
Best regards,
Estefany
Bought 12/2/25, plastic hinge broke 2/12/26
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out if 50 day return window, called sony who says it isn’t covered by warranty! $300 headphones-TRASH. Until sony can stand behind their stuff, do not buy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MomMisty,
Thank you for considering Sony products.
We are truly sorry to hear about the trouble you’ve had with your WH1000XM5 headphones and the frustration regarding the warranty coverage. We understand how disappointing it is to invest in a product and face difficulties soon after, especially when you expected it to last. Please know that your experience matters deeply to us, and we are committed to learning from your feedback to improve how we support our customers.
Although warranty protection is generally limited to manufacturing defects and does not include accidental damage, we want to help you as much as possible. Please consider contacting our authorized repair partner, Encompass, for repair options that may be more affordable: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this can help you get back to enjoying your headphones.
Thank you for your patience and understanding.
Best regards,
-Fred
