Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 11919976
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
Best of The Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down, the finest pair of headphones this reviewer has ever worn. Sony took the best-selling, highly rated XM4s, and did the impossible: they made this successor twice as good. The ANC is *phenomenal.* The fit, finish, mic array, comfort, adjustability, bass response, smartphone integration and app control = truly amazing. I received no promo consideration for l these statements. Judge for yourself. (Image note: I use protective covers made by mimi mamo; they are not included with purchase)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveEye,
A great big thank you for shopping Sony! Your purchase allow us to continue to do what we love and provide you with quality products. Your satisfaction with your new headphones is greatly appreciated. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing SONY! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect for any situation
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these for work at my office when I speak with clients as well as dailys for the gym/free time. Going on about 8 months with them. Love the fact that they are comfortable, can connect to work & personal phone or whatever 2 devices. Easy to clean. I sweat a lot @ the gym and and have no issues with cleaning them with a baby wipe/damp towel every time. Noise Canceling is great! 9/10. With NC off it's perfect for sound and being able to walk aware of your surroundings. Battery like is A1, I use them about 8 hours a day and can't remember a time they have every ran out. Charging is quick. Will Def buy these again or newer model hopefully when they no longer work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabianL, That's great! We're very pleased to hear you love the comfortable fit, multipoint connection feature, easy to clean, excellent noise cancellation, long battery life, quick charging, and great sound quality of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
excellent all rounder
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphones with clear voice call great comfort and very good noise cancelation combined with whatever audio you're listening too battery life last forever sync is fast to my phone great featured customizable through the sony app I will upgrade when the new model comes out for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayisfirstonTwitch,
Very nice! We're glad to hear that you like the noise canceling, battery life, and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones for any activity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Noise canceling is great but could be a little bit better. I’ve had them for 4 months and have charged them twice. Insane battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavisM,
Thank you for choosing Sony!
We're really happy to hear that you find the WH1000XM5 headphones comfortable! It's most rewarding to know that you appreciate the noise-canceling feature, and we appreciate your feedback regarding its performance. We're glad to hear that the battery life has exceeded your expectations, lasting through months of use with minimal charging. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Workout Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the sony 1000xm5 headphones! I was going to get the XM6s but unless you are in a super noisy environment like a airplane or airport save your money and buy these! Ive had them for 2 months now and get completely in my zone at the gym i use them everyday for about a hour and a half and leave them in my gym bag only having to charge like every 2 weeks battery life is amazing. The sony app lets you customize the sound profiles noise cancellation! As far as sweat goes i havent had any trouble with it the leatheresk earcups makes moisture just roll off I love these headphones im definitely going team sony over apple and beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tolli62,
Thanks for posting such a great and honest review!
We're so glad to hear how much you love your XM5 headphones. It's fantastic that you're finding the battery life amazing for your daily use and that the Sony Headphones Connect app is letting you customize your sound and noise cancellation just the way you like it.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life, Sound quality
Immerse Yourself in Pure Sound, wherever you go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review After 1 month of using: It delivers an unparalleled audio experience with exceptional noise-canceling capabilities. The sleek black design is both stylish and comfortable, making long listening sessions a pleasure. The touch controls are intuitive, and the battery life is impressive. Whether you're a music enthusiast or a frequent traveler, these headphones are a top-tier choice for immersive sound quality and effective noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HimaniN, Thank you so much for taking the time to leave us an amazing review of your Sony WH1000XM5! We're glad you like the excellent sound, sleek design, comfortable fit, intuitive touch controls, long battery life, and fantastic noise cancellation of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
A wise purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb! Excellent fit, excellent sound, excellent no sound! I wanted an inexpensive set of noise canceling headphones for travel when I was guided to purchasing these Sonys. I am so glad I listened to the young person helping me! These are terrific! The product is superb! The knowledge of the sales associate even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TheresaM,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones have exceeded your expectations in fit, sound, and noise cancellation. It’s wonderful that the guidance you received helped you discover a product that suits your travel needs so well. We truly appreciate you sharing your experience and recognizing both the headphones and our team’s support!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very light and sound amazing. Love the comfert level when traveling. Yehese also have really good battery life. I would recommend this set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones. Excellent for when I’m in the gym and on the go or if I’m in a private place that I just need to hear the conversation that I’m on the house about the noise that is going on around me and I can focus on the phone call and then when I’m in the gym, I can hear the music loud and clear. I just love them. This is my second pair of the first pair I sat on them and I broke them so I immediately had to get me a new pair and I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glover,
We’re so happy your second pair of WH-1000XM5s is working out great for both the gym and important calls! It's awesome that the noise canceling helps you focus exactly where you need it.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality, Weight
Lots of compliments about them being stylish
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're the best ANC headphones I've found, and I've tried pretty much every mid and high end pair I could find. These cancel noise better, have better and fuller sound profiles, and are lighter weight and more comfortable on the head all day. I like the case it comes with too and the headphones not folding up, to me, is a pro. Battery life is amazing, I'm always plugging them in before they need it because I'm used to my things needing to be charged more.
I would recommend this to a friendBrand response from SonyListens
Posted .H Baylie, We're glad that you like the noise cancelation, light-weight design, sound quality, comfort, and battery life. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
My favorite headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a headphones/earphones fanatic. For the longest my favorite was the Powerbeats pro because of the quality. But the quality from these were amazing, the fact you are able to use the sensors on the ear muff for many things is awesome. The noise cancelling is elite and you are also able to customize them with the equalizer. These are also a lot better than the AirPod Maxes and never fall off my head. I also haven’t charged them in like 2 weeks and they still have battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi swirlmycurl, Amazing! We're happy to hear that you like the noise canceling function, use of Equalizer, and quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Love It. The best I ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity on this headset is awesome. Very comfortable fit. Great battery life. Excellent Range on Bluetooth from the device. Very responsive operations using the trackpad. The carrying case is a winner. The ability to connect to two devices at the same time works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodbuy,
Amazing! We're thrilled that you like the sound quality, fit, battery life, connectivity, touch controls, case design, and multipoint function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Fantastic every day headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones start to finish. I’ve been wanting these since they came out and once I saw the $70 sale I finally made the purchase. I’ve had no issue with them so far, they’re very comfortable and sound fantastic. The app is slightly lackluster but gets the job done. I wish the unboxing experience was a little better but to me the simple design just means that most of the cost is in the product itself. Unfortunately they don’t fold up and thus are a little cumbersome to tote around. Absolutely would recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Bass, Comfort, Sound quality
GOAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was deciding between these and AirPodMaxs, and I’m so happy I went with this much more affordable option. The sound quality is so crisp, and bass is deep and rich. I bought them for the gym and tested them out on a flight, and was shocked when I took them off at how loud the plane was! The noise cancellation worked so well, and they are so much more comfortable than AirPods. It’s like two little warm pillows on your head ◡̈
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jakk, awesome! We're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Pretty good option, not the best for this price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, nice comfort and fit, absolutely AMAZING battery life, and pretty resilient as well. A great pair of headphones that definitively aren’t anything to scoff at, but honestly if you’re in this price range and looking for a new pair, Sennheisers are probably a better way to go. Some small critiques on these, oils from your fingers show up pretty easily on the black version, and after some use the headband can come loose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carmen, We're glad that you like the audio quality, comfort, fit, and battery life. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony-WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable, sounds great, and they keep a charge. The only issue I noticed about them was the connection. The headphones do not connect to everything via Bluetooth. The only way I was able to connect to my laptop and PS5 was via wire. If I wouldn't be able to connect my headphones via Bluetooth to my phone, I would have returned them, because that's what I wanted them for. I use the headphones mostly for my workout music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GenerationX,
We appreciate your feedback and we are sorry that you are having a Bluetooth issue with your headphones. These headphones can be connected to devices that support the Bluetooth A2DP. You can follow the suggestions here to isolate and hopefully resolve this pairing issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534625.html.
Despite your concern, it's good to know that you still like your headphones, especially their sound quality. If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones offer a top-tier listening experience. The sound quality is exceptional, delivering rich and immersive audio. Comfort is clearly a priority in their design—the ear cushions are deep, plush, and remarkably soft, ensuring a snug yet gentle fit. The headband adds to this comfort with its soft padding, making these headphones ideal for extended use. Unlike some other models, they don't press too hard, avoiding headaches even during long sessions. One downside, however, is the sensitive finish. It tends to show marks from grease or oil on your skin, which may require frequent cleaning to maintain its pristine appearance. Despite this, these headphones are a fantastic choice for anyone seeking premium noise-canceling technology with unmatched comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, thank you so much for sharing your thoughts and experience on the Sony - WH1000XM5! As you noted this headphones have been engineered to perfection, delivering a magnificent sound quality, they are also built with industry-leading noise cancelling technology and ultra soft earcups for long term use. Also we appreciate your feedback on the sensitive finish that may require constant cleaning, we will share this with our development team. Thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Battery life, Sound quality, Weight
The best purchase I’ve ever made.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever bought, and I got them for a great deal. They have excellent sound quality, are very lightweight, and their battery is outstanding. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UrielS, Thank you for sharing your positive experience with the WH1000XM5 headphones! It's great to hear that you are enjoying the excellent sound quality, lightweight design, and outstanding battery life. Your recommendation is much appreciated. If you have any further feedback or need assistance, feel free to reach out. Enjoy your headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
MUST GET
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love it, it has great noise cancelation and even more comfy than the last set of sony that i had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HoangD,
We’re thrilled to hear you're enjoying the improved comfort and excellent noise cancellation!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Weight
Good until they break within 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I've really LOVED these. They are not as noise canceling as Apple ones, but the weight and price were more suited for my needs. I have been so careful and protective of these, gently removing them and placing them back in their case or each use. I just barely hit 2 years of having them and when I removed pulled them from the case today, a piece of plastic popped into my lap and it's the part where one of the ear cups rotates and so basically they are not usuable. No seal, no ability to even align with the ear in a way that I could use them again. So sad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CP22,
Thank you for considering Sony products.
We’re sorry to hear that the noise-canceling performance of your WH-1000XM5 headphones did not fully live up to your expectations compared to other brands. We also sincerely apologize for the issue with the ear cup, which has clearly affected your experience. Please know we take your feedback seriously and will share it with our product team as we strive to improve.
For repairs, we recommend contacting our authorized partner, Encompass, who provides reliable and affordable service for the WH-1000XM5. You can reach them at:
Phone: 1-866-835-1146
Email: [email protected]
Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Best regards,
-Fred
