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Customer reviews

Rating 4.5 out of 5 stars with 501 reviews

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  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Rating 4.5 out of 5 stars with 24 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 501 reviews
  • Pros mentioned:
    Design, Features, Listening to music

    Rated 5 out of 5 stars

    Sony’s Best Noise Cancelling Headphones Yet

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    Posted .

    Sony has been at the top of the line for years now when it comes to Noise Cancelling Headphones, and their latest addition continues that tradition. So far my experience with the WH-1000XM5 have been excellent! UNBOXING & SETUP: - Sony has really impressed me this time around with their minimalist packaging and unboxing. Its a subtle thing but its just nice that everything is recyclable and it does not come with a bunch of extra packaging, twist ties, and plastic wrap. - Once you take them out of the carrying case, they are essentially ready to use! Just connect them to your phone / tablet / computer and you are ready to go! - Sony recommends downloading their Sony Headphone App as well, which is definitely useful. Especially since it downloads any software updates needed for the headphones in the future. PROS: - I absolutely love the refreshed design on these! The XM3 / XM4 had the same design which was fine, but the XM5’s really have a more modern sleek look to them that are a big upgrade. - I was very impressed with how light these are and how comfortable they are! Sony opted for more of a plastic feel to keep them lighter, but I don’t think it makes them feel cheap. I think it was the right choice to make to keep all day comfort in mind as well as portability. - On that note, I wore these for a long time and they were comfortable the entire time. The adjustable headband is better fitting, the ear pads are comfortable, and they are not too tight at all. - When I first put these on I was truly blown away at the Noise Cancelling. I have used plenty of noise cancelling headphones in the past, but these easily offer the best noise cancelling I have used. Instantly you are taken back by how much sound they drown out. - The Sound Quality is of course exceptional! Everything I listen to is so crisp and offers a ton of clarity. The dialogue / vocals are excellent, the bass is impactful, and everything about the music or show you listen to just feels alive. Overall I am very pleased with how great these sound. - The touch controls are once again excellent as well! You can pause, play, change tracks, change from noise cancelling to transparency mode, and if you hold your hand over the right touchpad you can quickly hear what’s going on around you which is an cool little trick. - Taking calls on the XM5’s are fantastic as well! I can tell the call quality has improved and people have told me the mics sound great on their end as well. Definitely would be really easy to use for phone calls, work meetings, or gaming as well. - Battery life is really solid too! 30 hours with ANC on, 40 without ANC, and they give you 3 hours of playback from 3 mins of charging if you are in a pinch. - Lastly, the minor details all work well too! They still offer a aux port, still charge via USB-C, and the carrying case feels premium. CONS: - I do wish these had a waterproof design for use outdoors or while working out. - The carrying case is larger than before since the headphones do not collapse/fold in, and instead just lay flat. However I still think the carrying case is really nice. BOTTOM LINE: - The Sony WH-1000XM5’s are simply the best Noise Cancelling Headphones you can buy! They offer superb Sound, Noise Cancelling, have great features, and are very comfortable! Plus Sony headphones just work with everything - Android, Apple, Windows, you name it. If you are in the market and want the best headphones possible, these are the ones to buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NJuice, we truly appreciate listing down the features/functions you love the most with our newest Wireless Industry Leading Noise Canceling Headphones. While the WH-1000XM5 units don’t have an IPX rating, a simple walk in the park or light workouts shouldn’t be of concern.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Listening to music, Sound quality
    Cons mentioned:
    Price, Volume

    Rated 5 out of 5 stars

    A Small Improvement Makes for a HUGE Difference!!

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    Posted .

    I have had many headphones. I have had predecessors to these (both XM3 and XM4s) and i have had/still have multiple of the largest competitors. Recently I have been daily driving for work and leasure the Surface Headphones 2+ which I love (Seriously the ANC on these things are better than any of my others by a landslide, too bad their sound quality isnt as good). So of course being headphone obsessed, I was sooo happy to hear the XM5s were coming and been reading up and prepping for today!! Had to drive 8 miles to a store partway across town to get the "white" pair but I got them! And I am not disappointed. Let's get into it! Pros: - Extremely light. Seriously these things just melt into your head. I would have had this review done hours ago BUT ended up listening to these for 6 hours because i just lost track of time and was wisked away in auditory bliss! Clamping force is super light though so not ideal for any as many action based activities. - Easy to set up/pair. Out of the box all I did was turn them on and they popped up to pair with my Samsung S22 Ultra. Set up was easy with configuration taking about 15 mins to set my button maps, Google Assistant, 360 Audio, enable LDAC, and pick a decent EQ preset to start with (Im a "bright" fan dialed down 4 notches with a little amp in the upper mids for my Sonys). All up took about 40 mins to get them completely to my prefered settings with a few tweeks here and there throughout the listening period. -Long battery life. All up i used 18% today in over 6 hours. Then when I threw them on to charge they took less than an hour to top out!! INCREDIBLE battery which is no shock from Sony. - Color/texture is gorgeous. As some reviews reported the "white" is more like a "Stone Creme" with some speckling to it. They have a matte finish and since people had reviewed saying the black smudged really easy I got white which really doesnt (plus i already had the denim blue XM4s and wanted these to really look different). -Packaging/quality. Everything is "classy" i dont know why people say these feel "cheaper". Plastic is used in headphones for a reason. Take it from someone who used to daily drive all metal Dr. Dre Detox Edition Pros (it was a different time ya'll lets move past it), you dont want that much weight and clamp force when doing 6,8, or 10 hours of listening in a day. These shave weight while staying sophisticated. I like it. - Sound quality. These things are SOOOO punchy i love it! That Carbon 30mm driver really is putting in work and its great at what it does. Less boom than the XM4s, much tighter "poppy" flavor to the bass notes (seriously go pull up Billie Jean - MJ with these and you'll see what i mean). Just very adaptable sound profile that really bring well mastered music to life! Don't believe me? Throw on "Reckoner"-Radiohead, or any "Off the Wall" - MJ track and have your jaw dropped!! Like your in the studio. Cons: - Pricey. This being the most expensive XM line item is hard to swallow. Are they worth it. I feel like yes. They bring more to the table than my Bose 700 for the same price. But still, price creep is present and could price these out of range for target customers who would love them. That's ok though, wait for black friday when the hit $349 or dare I say $329 then snag you a pair. - Portability. If you've looked into these you know this complaint. They don't fold in so harder to transport. Not really a major issue but noteworthy. Moving on... - ANC. It may just be how spoiled i have got with my Surface Headphones but i was slightly underwhelmed by the ANC. With my Surface Headphones i can snap right in front of my face at high-medium volume and not hear a peep. These i could snap at almost out stretched arm and still hear it at similar volume very clearly. Not too worried though as Sony is great at improving via firmware updates; but for launch day I'm a bit disappointed considering how much they hyped up how much they had improved. Still does the job just want more. - Included "charge cable".....seriously Sony.....its like 4 inches.....wire is not that expensive. I know you kept it short so it better fit in the magnetic case pocket but seriously what charger/situation is that gonna work with unless with a pc port or a table top usb hub. Do better for $400. - App. The app is very buggy right now. Setting up Google assistant it crashed twice and hung during registration at the start. Again this is day one stuff so you HAVE to expect that things like that aren't gonna be perfect and will improve but want to inform potential buyers so they are bummed by it. - LDAC unavailable for dual device mode. This isn't really a con, just a hope. In order to have dual device pairing LDAC is disabled. Im assuming it is due to bandwidth limitations caused by dual stream splitting the avaiable bandwidth but sucks having to enable it every time i go back to single mode. At least make it so they remember i had it on before dual device mode and have it automatically turn on. With that, we're done with the major stuff. I hughly recommend these. They are so light, comfortable, and sound amazing. If you're coming from the XM4s I can't say that they are necessarily an "upgrade" but more just a variant. The sound is just different enough to give a different experience, and honestly i think it makes these an even better all arounder than the XM4s were. Most of the issues will be patched in the coming weeks, and then these will be slayers!! They are definately gonna be daily driven with me for the next few months to put them through their paces. I would have loved to see aptX for PC and something like Team Certification given the events that have occured in business/workplace since the XM4 that i could use in my work, but that was prolly wishful thinking. Overall strong 5/5 and so happy to finally have them in my hands. But ultimately everyone's preferences will impact their thoughts on them so get out there, get yours and decide for yourself. Happy listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shanedor90, Thank you so much for your detailed review! We are so glad to hear that you are enjoying your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. -Carl Sony_US

  • Pros mentioned:
    Listening to music, Noise cancellation, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    The best over-the-ear headphones in 2022

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    Posted .
    Owned for less than 1 week when reviewed.

    My "daily driver" headphones are in-ear Beats Fit Pro and AirPods Pro; wired Westone W40 (airplanes); and Bose QC35 ii (which for some reason has started to disconnect from my iPad Pro). These are the best, but I do not plan to take from home except on trips (due to their size and the case). Pros - Noise cancelling is absolutely the best for white noise (my AirPods Pro - latest firmware - has lost 80% of noise cancellation) - I can play music super low - like 5-15% of total. I can't imagine what "loud" is on these... - Sound stage is excellent. I haven't had to mess with the EQ nor on-device bass reduction, even though strong bass gives me a headache - Bluetooth connection is good with Apple products (I haven't tried multi-device connect - which works really well with Bose and Apple headphones - because I don't want to disable LDAC) - The app isn't bad. Quirky, okay, but there are a lot of controls - and you can see Sony has improved it over the past 2-3 years with more functionality - Speak-to-pause works well (disables noise cancellation and you can talk with others). Some quirks to it - i.e. if you manually turn on passthrough it will accidentally turn on noise canc ... this happens sometimes.. - Fit is comfortable compared with others (Bose QC35/45 have also been good to me) - Bluetooth connection is stable 50+ feet from the source. If this becomes a problem, you can disable some things to get greater distance Cons - The "cabin pressure" of Sony headphones appears greater than Bose - They do get warm on my ears - the "leather" is plasticky - The matte plastic coating picks up fingerprints and oil like nothing else - They cut out a bit on certain iOS sources - I need to investigate as it might be either alerts or something else confusing the Bluetooth source - Music pause (when removed from ears) always works. But resume only works about 20-30% of the time. - Touch controls can be infuriating at times. I've disabled, but it still makes the touch sound... - Dog barking and people talking still leaks through. I presume so will airplane announcements - they've had to do this for safety reasons Cost cutting - The case is really cheap - I'm guessing the zipper will break within weeks - The blue power/pairing light isn't helpful - they should have used green/blue/red for on/off status (cost cutting) - and doesn't show solid as you're turning it off - The USB port - Type C - seems cheap/weak. This could be an issue real soon. - The outside box, as well, is super cheap. You have to nearly tear it apart to get the headphone box out. [UNBOXING is awful] - They came - on day 1 - only charged 63%. That seemed a bit odd for a new release... And they are expensive - $400 is not cheap, yet the case and box are really cheap.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lindros2, Thank you for the detailed review of your Sony WH-1000XM5 headphones! We're glad you like the industry-leading noise cancellation, powerful audio, excellent sound stage, easy Bluetooth pairing, multiple customization option using the Sony Headphones Connect App, comfortable fit, and overall features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones for the money

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    Posted .
    Owned for 1 month when reviewed.

    Let me just start off with; these headphones are so worth it. If you have the money to spend on luxury over-the-ear headphones this is as good as you're going to get. Sure, you can get Airpods Max for a bit more but unless you're all Apple they're not worth it. Lastly, there's the Bose also has a good alternative but I'd rather not look like an alien when I'm wearing headphones. If you want a good EQ use the one I have as an image

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose,
      Awesome! We're glad to hear your investment with your new WH-1000XM5 headphones is worth it. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thanks for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted .

    WOW!! These headphones are insane. The noise cancellation is amazing and I love the fact your music stops when you move them off your ears. For the price, it’s so worth it. You can also change how much bass/treble you get and can do custom noises. I would definitely recommend! They are so beautiful :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anker, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    XM5 are awesome!!!

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    Posted .
    Owned for less than 1 week when reviewed.

    Honestly transparency not clear like the Apple AirPod max but in my opinion the XM5 are a better all around built headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ceddy, We are glad you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    major major major major GO

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    Posted .
    Owned for less than 1 week when reviewed.

    Recommended by YouTuber Flossy Carter as his his new #1 over the ear Bluetooth headphones, these have “God-tier” ANC and are packed with features no other headphone can match including AirPods Max. Not cheap but well worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jac45,

      You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the amazing features of the headphones including the industry-leading noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever.

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    Posted .
    Owned for 2 weeks when reviewed.

    I don’t regret the upgrade. These headphones are a beast. They connect pretty quick and don’t loose connection when switching back and forth with 2 devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi seyni, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Design, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Was skeptical, but even better than the XM4s!

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    For anyone looking to upgrade from the XM4s— These are *much* lighter and more comfortable if you wear them constantly like I do. I've worn the XM4s just about every day for the past 14 months, for at least 4 hours a day. From day one, the cups hurt my ears after 3 or so hours. I've been wearing these XM5s for nearly 5 hours now and I have no outer ear pain! They also hold a charge like a champ. Noise cancellation is the #1 priority for me, as everyday sounds at home set off my anxiety. I want the sounds of my neighbors, passing cars/sirens, AC, etc. dulled to near non-existence. These do the trick! The XM4s are fantastic, but these are better. There's less sound leakage, for one, due to the new design/shape of the pads. That being said, I wouldn't have upgraded from the XM4s if noise cancellation wasn't my #1 need. These have better sound without any equalizer needing to be set, but the price point of these XM5s are steep considering how good the sound of the XM4s is, especially with the equalizer. That being said, if you don't already have the XM4s, or want the top of the line ANC, these are worth it in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LadyEivor, Great! We're glad to hear that these are comfortable to wear, and you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love them! Sent chills through the body.

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    Sent chills through the body when I first heard reggae dancehall on them! Amazing! I would definitely recommend to a a friend! I had the wh-H900N and upgraded to these. They are awesome! Worth $400 easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oleg, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    Good but not worth the price

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    Owned for 1 month when reviewed.

    The noise canceling on these headphones is amazing. But the sound doesn't feel right, its missing base and sometimes can sound a bit low. They're definitely overpriced with cheap quality material. They also stain very easily, any minor oils on your hands will stain them. Constantly having to wipe off.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, We're glad that you like the noise canceling function. We're also sorry if the sound quality did not meet your expectation. You can customize the sound to your liking using the Sony Headphones Connect app, it has an equalizer to fine-tune your music.
      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html


      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Rated 3 out of 5 stars

    Quality of sound but price

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    Owned for less than 1 week when reviewed.

    As a music lover I can say this is outstanding piece. Stream music through Bluetooth without any breaking up. Only my concern material which Sony used. 400 dollars price tag is too much for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rahim, We are sorry to hear about your concern with your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concern, it is great to know that you like the sound quality and Bluetooth connectivity of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Review

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    Posted .

    Its good but still has room for improvement. Very amazing headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MagicHeadphone, Glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 1 out of 5 stars

    Terrible sound quality!!!

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    Owned for 1 month when reviewed.

    I can't believe they sound so terrible that even EQ doesn't help. No base whatsoever, no matter what I do. Sony reduced the driver size from 40mm to a tiny 30mm, and it affects sound quality. Significant downgrade from XM3. I had to return them and buy XM4 instead. I can't believe two year old headphones sound much better than the new one and cost less. If they cost $150 I could tolerate that sound, but for $400 and after XM3 and XM4 they just dont leave up. Sony is going down the hill.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arthur, we are sorry to hear that the headphones had to be returned. This is definitely not the experience we'd like you to have. We understand that everyone of us has different listening preferences, and we regret to hear that the sound quality of the XM5 did not fully meet your expectations despite using the EQ settings on the Headphones Connect app.

      Your feedback is important to us as it helps us improve our products.

      We are sorry for the inconvenience and we hope that you'll consider getting XM5 again in your future purchase.


      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Recrowned King of ANC returns!

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    Posted .
    Owned for less than 1 week when reviewed.

    "So yes, the rumors are true. We do have in our mist a User" Sony has been a very solid performer and overall top seller of headphones. While others have done this or that better ...the Sony headphones seem to gain the top spot of sales more times than not. This release from Sony, the XM5, gives the user a completely different look with stronger ANC and better sound quality. You can count on on very good imaging for bluetooth devices, good separation, and more balance tones across the mids and bass. But the underated surprise is the dominance of phone call quality. Sony is now the leader in headphone voice quality on phone calls, yes better than the Airpods Max. When you add the fact that they don't care about what kind of phone you use to take advantage of them, the battery life, and the multiple device connection ...you clearly see why Sony is once again the King. The only spot of concern is the lack of space inside the earcups. I think they could have done a better job with the spacing. Even more than before you ears are resting on the driver pad, which could be a deal breaker for some. I've just accepted this and moved on and now it doesn't bother me anymore but it might bother you. Overall I still have to recommend this headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Methos, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones! Airpod Max Killers!

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    Posted .
    Owned for less than 1 week when reviewed.

    Had both previous pairs of XM3's & XM4's and i wasnt sure if these could top them but i was definitely wrong. Sound Quality 10/10 Great sound quality as always, i feel the 1 thing to improve on would be the ambient and not saying that its bad because its still fantastic but compared to the Airpod Max, there ambient is a tad bit better, but still works insanely great! Bass 10/10 Sony giving us the option to adjust the bass through the app is great. I believe the bass is around the same quality as the XM4's except with this new sound quality i feel like it fits it very well and has an overall good match with it. Design 9/10 Only because i personally liked the XM4's ability to twist and fold into a nice case. The case the XM5's come with are still good and have a nice magnet pocket to hold your cord accessories or anything that you want. Battery Life 10/10 Super fast charging speeds so you dont have to worry about 1 hour charges. 3 min charge = 3 HOURS OF PLAYTIME!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanTapia, Great! We're pleased to hear that you love the sound quality, features, and battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Design, Listening to music, Noise cancellation
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great Technology with Design Drawbacks

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    The Sony WH-1000Xm5 is the latest version of the best noise cancelling headphones available today. I also have the Sony WH-1000Xm3 and the Bose QC 45, which I will compare in this review. There is a lot of great technology, however Sony made some design choices which may make this not suitable for everyone. Out of the box the first thing you notice is the size of the case. It is approximately 30% larger than the Xm3 and about 40% larger than the QC45. This is due to the new design of the Xm5 which do not fold. This is an unfortunate trend, as Bose, Apple and Microsoft headphones don’t fold either. I use noise cancelling headphones predominantly for travel. My backpack or carryon has limited space. Carrying 2 of these headphones (for myself and my wife) now takes up the space of 3 foldable headphones. Also included in the case is the headphone cable and a ridiculously small charging cable. So small that it is basically unusable. The double prong airline adapter is no longer included, which is fine since I have never used one and I don’t know if any airline uses that anymore. The headband is now rounder and slimmer. I found the new design to be less comfortable than the flatter design of the other headphones as the contact with your head is now concentrated in a smaller area. If you have a thick head of hair, you may not notice this. However, if you have thinning hair or you are bald I think you will notice this. The ear cups now have a wider opening which will be more comfortable for most people. However, the ear cup padding is only half as thick and softer than the Xm3 and this causes a couple of issues. (See attached picture). The padding compresses too easily and goes into the ear cup. This is not only less comfortable, it also affects the seal around your ears which results in noise leakage. The first time I used the noise cancelling I was shocked at how poor it was. After several uses I realized that the ear cup foam was not sealing properly. When I pushed the ear cups closer to my ears by holding both sides of the headband the noise cancelling was incredible. The foam is too soft and too thin. Sony should definitely offer a replacement which is thicker. This would be an easy and inexpensive fix. I weighed the Xm5 at 249 grams, the Xm3 at 254 grams and the QC 45 at 235 grams. You can feel a sight difference compared to the Xm3, however the Bose is still noticeably lighter. The Xm5 in black is also a fingerprint magnet. This is especially bad because the headphone controls require your finger to swipe the earcups. Finally, there is no voice announcement when you turn the power on. I am used to hearing that the power is on and which device I am connected to. Instead all you get is a couple of guitar sounding notes when you turn it on and when it connects. Now on to the great technology. Initial pairing with my Pixel phone was instantaneous. Connection is fast and stable. Noise cancellation, when ear cups are sealed properly, is incredible. Far better than the QC 45 and noticeably better than the Xm3, especially with higher frequencies. The Xm5 can connect to 2 different devices. Phone calls are much better than any other headphone I have used. The conversation is loud and clear on both ends while the Xm5 completely block out the noise from your surroundings. The other party will think that you are in a quiet room no matter your surroundings. Ambient sound quality is also improved and can now be adjusted automatically depending on your surroundings. The Xm3 required you to go to the app and do it manually. Sound quality for music and voice is also excellent, and is adjustable with EQ settings in the app. Battery charge lasts up to 30 hours, which is excellent. However, fast charging is improved with a 3 minute charge giving you up to 3 hours of use, when charged with a PD adapter. Other features like Speak to Pause and Remove Headphones to Pause work great and are very useful. In summary, the tech is top notch , the design is not (at least for me). I realize that we are all built differently and some of the negatives I mentioned may not affect you. And Sony could easily fix the sound leakage with thicker foam pads. Therefore, I would recommend the Sony WH-1000Xm5 only if you can try them on first.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gtdad, We're glad that you like the noise canceling function, sound quality, battery life, and features of your new headphones. We're also sorry if the design did not meet your expectation. Rest assured we'll take note of your feedback and pass it to the proper department here at Sony. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Design, Features, Listening to music

    Rated 5 out of 5 stars

    Sony’s newest cocoon of sound perfection

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    Posted .

    Sony - WH-1000XM5 Wireless Noise-Cancelling Over-the-Ear Headphones (Black) There should be no doubt that there is a battle for the top ranking in the category of noise-cancelling, audiophile level headphones. And, Sony puts serious effort into achieving that top spot. Sony’s best, this WH-1000XM5, is a work of technical excellence as well as sublime comfort and isolation from the world around you. Sound accuracy excels, and is infinitely modifiable via the constantly evolving SONY CONNECT APP. I’m going to describe the more special features from an end-user perspective and comment on my impressions regarding sound. The quick take: Wow. This is an exaltation of music against a backdrop of silence. These may well be the best noise-cancelling headphones this year and for a few years more. Before I begin, however, I’d like to acknowledge another role my Sony headphones have played in the life of my music-loving family. My family is delighted when I get my newest Sony headphones. You see, I hand my previous versions down to my adult children or their children. In fact, I see my oldest (decades old) Sony headphones being used by my talented piano playing granddaughter, as she practices her lessons. It’s her favorite way to practice, plugged into her electric piano. Like this current iteration, every Sony headphone becomes an instant classic and a desirable gift that keeps delivering beautiful music for generations. There are few of my indulgences that have had such a wonderful impact on my family. STAND-OUT FEATURES; WHY DO I CARE? and HOW DO THEY PERFORM? • Bluetooth 5.0, provides simultaneous connection to two devices. With minimal effort, I can switch between my iPhones and my Mac laptop.. The Sony supports SBC, AAC and LDAC codecs; reception range extending up to 30 feet. • SPECIAL NOTE: It’s very easy to use the Bluetooth “2nd device” feature to connect to a Sony Bravia XR series TV. I can now find these headphones listed as an audio selection on my TV after connecting via Bluetooth. Selecting the 1000XM5 results in a personal, high quality sound system that is simply wonderful. Volume is controlled via TV volume or at the headphones (or App). • Sony WH-1000XM4 noise-canceling utilizes 8 microphones to broaden the range of environmental sounds which are reduced (or enhanced if desired). Control for noise reduction is centered in the App but includes automated features that optimize sound cancellation depending on where I am. Noise reduction is as good as anything I’ve ever witnessed. I had practically a rock concert playing in the background of this same room where I was testing this feature. In fact, I was forced to pull away from my ear at least one ear cup to determine exactly how loud the background system was playing, or if it was even still on. The Sony’s were successfully blocking EVERYTHING in the environment. It was an amazing noise cancellation performance. Droning, noisey equipment sounds (air conditioner, lawnmowers) never had a chance to break through. • During calls, 4 beam-forming microphones are calibrated to only pick up your voice even if there’s significant background noise. As you start your conversation, “Speak-to-Chat” automatically stops your music and mixes in ambient sound so the conversation is more natural even with the headphones remaining in place. All my calls are easily understood. • Edge-AI (Artificial Intelligence), DSEE Extreme™ upscales compressed digital music files in real time. Dynamically recognizing instrumentation, musical genres and individual elements of each song, it restores high range sound lost in compression. I leave this on, but to be frank, everything just sounds greatly anyway. • Battery life is said to extend to 30 hours (I’m testing). Keep in mind that these headphones are wireless …. but only until you use that double ended headphone jack to plug into your computer or AV equipment. Listening doesn’t have to end because this wired use does not require battery power. • The case is an all new design, super compact, rugged, and contains the wire accessories safely and securely. THEY’RE HEADPHONES, so How do they sound?!? ANY WAY YOU WANT. Seriously. The Sony WH-1000XM5 defy any effort you make to dislike them. Out of the box, I concluded that Sony was slightly emphasizing the low base. Everything else sounded balanced and natural to me. I flipped to the EQUALIZER page in the App, tapped the CLEAR BASS icon, and used the SLIDER just below the equalizer controls to dial back the base until it sounded more normal to my ears. I had another 5 bands of equalization to modify (MANUAL MODE) or I could select from some already customized sound contours. I chose not to change anything else. Your ability to modify, correct, distort and emphasize music or other programming is virtually unlimited. The simple fact is, the SONYs provide an underlying accuracy, delicacy, and expanded frequency range that gives us end users an unhindered platform to build on or subtract from. We’re in charge. These are special sounding headphones, as detailed and natural as anything I’ve ever owned. I sampled Apple Music’s acoustic collection, modern and classics. I was especially interested in re-mastered Lossless versions of Beatles, Doors, Love and other artists from the 60s. I jumped forward in time to recent Justin Timberlake, Bruno Mars, Billie Eilish, and Charli XCX. Everything was a joyful presentation of detail, rhythm and dynamics. Every minute playing music, or listening to high quality TV programming, with the Sony WH-1000XM5 feels like the first time I’m hearing this music or programming. I have too much music and programming to explore, so I’m cutting off this review here. I can easily recommend these headphone. They’ll eventually, inevitably filter down to a family member who will love them as much as I do today.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TECHBEENGOOD, Amazing! We're glad that you like the sound quality, noise canceling function, battery life, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worthy to carry the legacy name

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    Posted .
    Owned for less than 1 week when reviewed.

    The design is the first change I took noticed. While I do miss the swivel/folding aspect of the xm4; this isn’t an issue in the slightest. It does feel a bit lighter and the cushions are comfortable. I’m getting vibes of the AirPods Max overall minus the metal components. The case is nice with a central compartment to hold the cables. The stock sound signature without the use of EQ’s is amazing. The details on every level (lows, mids, highs) is prominent. Additional mics improve ANC & clear phone calls. It also boast the newest Bluetooth codec (5.2). Is it worth the upgrade over the xm4s? Probably not. But from the xm3s or your first pair of 1000x series, definitely worth the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VoltageSky We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Design, Features, Listening to music
    Cons mentioned:
    Price, Volume

    Rated 5 out of 5 stars

    The new gold standard in headphones

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    Posted .

    There’s little to complain about with the MX5 headphones. They are comfortable and sound phenomenal. The biggest gripe would be the purchase price, but if you are looking for the best in class noise canceling with superior audio quality, these demand consideration. IN THE BOX The headphones come in Sony’s eco friendly packaging. Inside the packaging you’ll find the headphones in their case. The case has a large-ish footprint, but it feels slim. It’s made of high quality, durable materials. Unzipping the case you’ll find the headphones. They don’t fold like previous models (hence, the larger case) but the ear cups turn to make them flat. Inside the case is a magnetic flap that opens with a gentle pull that reveals a USB-C charging cable and 3.5 MM to 3.5 MM audio cable to connect your headphones to an audio jack. Unlike my older Bose models, the audio cable plug is full size on both ends of the cable. (making them interchangeable). SETTING UP If you wanted, you could simply charge these headphones up, turn them on, connect to your phone and begin listening to music. But I recommend downloading the Sony Connect App as a part of this process. There, you can change some of the noise canceling settings (like adaptive noise canceling, turning off music when someone is talking, or change the EQ levels). More importantly, that’s where you get the firmware updates. I suspect they’re not necessary, but are highly recommended to keep the headphones operating at their best. DESIGN The MX5s updated their design from the MX3 and MX4. They now more closely resemble the new Bose headphones which isn’t really a bad thing. I didn’t hate the MX3 or MX4 designs, nor did I love them. They were headphones. The MX5s, however, look more sleek.But functionality is what counts, specifically comfort. There’s seemingly no metal in these headphones. I’m guessing to keep their weight down. Part of me wishes the band was made out of metal, purely for durability’s sake, but these seem to handle what you can throw at them (within reason of course). You can grab the cans and twist and turn and the headband snaps back into place with ease. The headband is obviously adjustable, like virtually all over the ear headphones. Here there’s no clicking, the band adjusts with virtually little friction as the arms slide in and out of the headband itself. The ear cups are huge. I have a big head, thus big ears, and most ear cups lay partially on my ear which causes discomfort over time. With the MX5s, my entire ear fits inside the cup so there’s no pinch points. I’m not sure if it’s in my head, but my ears feel cooler too. Maybe it’s because they’re not getting squeezed? The cushions feel like some kind of pleather, you push in and and they feel like memory foam (they’re not, but do feel cushiony). Last, I’ll just say that they are extremely light. So much so, you’d have no problem wearing them hours on end if you chose to. I don’t think you’ll ever forget they’re there, in my opinion, no such world exists where you don’t feel like you’re wearing headphones, but it comes close. EASE OF USE If you’ve owned a pair of MX headphones before, the navigation will be very familiar to you. The outside of the right ear cup is touch sensitive. You simply swipe left or right to advance (or go back) tracks, and swiping up and down controls the volume. I very much prefer this design over hard buttons because they have a little room for error in terms of locating any buttons. There’s a power button as well as an ANC button. Turning ANC effectively turns the outer microphones on and projects ambient noise inside your headphones. I try to avoid ever turning ANC off, but I can see where this is a neat or even essential feature for some, especially crossing crowded streets. SOUND QUALITY AND NOISE CANCELING The noise canceling is superb. It’s almost too good. Like, where do we go from here? Or, it seemingly feels so quiet it’s creepy. I don’t put on noise canceling headphones to simply cancel the noise, I use them in conjunction with listening to music or podcasts. But I tried it out and if that’s your thing (literally no noise) then these are the best headphones on the market now. Now, to be fair, it doesn’t eliminate all noise; I could hear a loud passenger jet pass over my head (I’m just a couple of miles from the airport). But everyday sounds essentially disappeared. In terms of sound quality, I have to say it’s great. I’m no audiophile by any stretch, but I can certainly appreciate quality sound. I’ve listened to everything from classical, to rap, to pop to 80s rock. And they all sound terrific. The default setting doesn’t have the deep bass the MX3s and MX4s are known for; the default seems to emphasize the treble and mid range. But if you were missing that deep bass, you can go into the Sony Connect app and can fine tune the EQ or preset EQs to get the sound you preferred. There’s a lot of customization in the app to make everyone happy. I stuck with the default settings because I liked the crisp sound. OTHER FEATURES I previously mentioned the app. It does a little more than push firmware updates and allow you to adjust the EQ settings. Here you can set up Sony’s 360 degree audio features. The headphones, through your phone, examines the shape of your ears and tweaks the settings for optimum performance. Unfortunately, I haven’t tried this feature because (my assumption) there’s a pay wall behind this content (and only select apps support it). Probably the coolest feature is adaptive sound, which tracks how you wear your headphones to optimize the noise canceling and sound settings.You can also turn on the feature that pauses your music automatically if the headphones sense you talking. For example, someone walks up to you and asks you a question while you’re listening to music, it will automatically pause so you can communicate with said person. The music will automatically continue after a set duration of time (which can be changed in the app). While I liked the feature as it was intended, it prevents me from singing along to the music. Once it detects your own voice, when you’re belting out your favorite song, the music will pause. So, unfortunately for me I had to turn that setting off. CONCLUSION There’s tons and tons of headphone options on the market. The Sony MX5s are certainly not cheap. But if sound and noise canceling matters enough to you, this is the pair to get. I’m sure there are other headphones that sound just as good, but you really can’t beat the combination of sound quality, noise cancelation and design. Last, I’ll just say that the case is a tad bigger than previous Sony models or even the Bose QC45, but I didn’t find it to be that big of a deal. It would be nice if they folded up to a smaller package, I have to believe that the Sony engineers had good reason not to. Either way, I wouldn’t let the size of the case or the headphones inability to “fold up” sway your decision to get these or not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi callmeageeth,

      Thank you for taking the time to write such an in-depth review of your experience with the all new WH-1000XM5. We are extremely pleased that you are satisfied with the comfortable fit, lightweight & stylish design, remarkable noise canceling function, exceptional sound quality, ease of use, amazing features, and superb performance of our these headphones.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US