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Customer Ratings & Reviews

Your price for this item is $282.00
The comparable value price is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6094 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 6,094 reviews
  • Rated 5 out of 5 stars

    Better than the XM4

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for more than a year and thought I’d leave a review. These headphones are probably the best noise canceling from Sony. Better bass than the XM4s and battery life. I get at least 22-25 hours of battery life paired with the iPhone 12 for the past year shocking. I don’t even need to max the volume because the noise canceling does so well with its smart chip. I sleep with no issues with these on haha. I like the headphone app in which I could change the sound settings to my liking. I listen to a lot of genres and it sounds clean. Audiophiles rejoice!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaoloV,

      You made the right choice! We're glad that you like the sound quality, battery life, noise canceling function, fit, and dedicated app of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Software Engineer in Test

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, all-day comfort, and great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonaldP2,



      Thank you for your feedback! We are thrilled to hear that you are enjoying the amazing sound, all-day comfort, and battery life of the WH-1000XM5. These headphones feature our specially developed 30mm driver for exceptional sound clarity and a soft-fit leather headband for a lightweight, comfortable fit.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Best headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, they are the best I've ever had so far and I've had many other brands over 40 years. The build quality is excellent, and sounds amazing too. They are more comfortable than the wh-1000 xm4 and have better noise isolation. They still come with the cord with mic and extras for travel. I'd say they sound a little better but more improved is the comfort and battery life! The battery is significantly better. I'd recommend these especially at the sale price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sirscott,

      Thank you for your fantastic review of the Sony XM5 Headphones! It's fantastic to hear these are the best you've had. We're delighted that the improved comfort, battery life, and build quality have impressed you.

      It's great to know you're enjoying the enhanced noise isolation and sound quality, as well as the thoughtful travel extras. Your recommendation means a lot. Enjoy your listening experience, and thank you for choosing Sony! -Maria Sony_US

  • Rated 5 out of 5 stars

    Sony greatest headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after going through various noise cancelling headphones and without a doubt it is the best for price range. The best part is how comfortable and light they are and the features like the adaptive sound make it easy to enjoy ur music and still have conversation. They are super user friendly, anyone can pick them up out of the box and use them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RicardoC!
      Thank you for sharing your experience with the WH-1000XM5. We are thrilled to hear you find them comfortable, lightweight and easy to use.

      We're glad you chose Sony!
      Kind regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    “Worth Every Penny!”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love my Sony WH-1000XM5 headphones. The noise canceling is amazing — it feels like the world just fades away. Super comfortable, even after hours of use. Sound is rich and detailed. Battery lasts forever. Totally worth the price. Honestly, I use them every day now!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PrabinS,

      Thank you for choosing Sony!

      We couldn't be happier to hear how much you absolutely love your WH-1000XM5 headphones. It's fantastic to know the noise canceling creates such an immersive experience, and that you find them super comfortable with rich, detailed sound and amazing battery life. Thanks for making them a part of your daily life! We hope you continue to love every moment with them!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000xm5 is great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive never owned quality headphoens until now. These Sony WH-1000xm5 headphones are pretty good at noise canceling especially when i pair them to Alienware M16 R1. Volume is great, design is modern, battery is very good, and connectivity great due to the fact that incan connect via headphone jack. Its got great audio quality for music and video games. The carrying pack is also simple and nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gilly89,
      Thank you for your feedback! We're thrilled to hear that you're enjoying your Sony WH-1000XM5 headphones. It’s great to know that the noise canceling, design, battery life, and connectivity are all meeting your expectations—especially when paired with your Alienware M16 R1 for music and gaming! Thank you for choosing Sony. -Maria Sony_US

  • Rated 5 out of 5 stars

    100% reccomend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation and clear, detailed sound. Very comfortable and light. Battery life last a long time. Very good pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mora,

      We're so happy to hear you're loving the excellent noise cancellation, clear sound, and comfort of your WH-1000XM5 headphones. It's fantastic to know the long battery life is also a standout feature for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Sony knocks it out the park again!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disclaimer: Heavily invested in Apple’s ecosystem of products. I watched a lot of videos and reviews on these headphones prior to purchasing so it was between Apple and Sony. I chose the Sony XM5s because I thought they felt more comfortable, their noise canceling is top notch and the sound quality seems more natural to me than Apple’s, this is purely subjective of course. Your mileage may vary. Build quality is pretty sturdy and I love the case as sometimes I have to to travel. Battery life is also pretty amazing as well, they claim it’s 30 hours and it just might be, haven’t done any actual test of my own. I love the Sony app for this as the amount of customization kind of sealed the deal for me as well. They can only get even better from here.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnBanes, You've made an excellent choice! We're thrilled to hear you like the comfortable fit, top-notch noise cancellation, excellent built quality, long battery life, plenty of customization options using the app, natural sound quality, and portable carrying case of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    These are Amazing!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I’ve used them for over a month now and have to say I’ve honestly never had headphones that are so comfortable and fit so well. They’re my first pair of expensive over the ear headphones, so I was worried they would squeeze my head tight, but I’ve even fallen asleep with them and felt fine! I’ve worn them for hours on end, the battery does last a while even when not fully charged. The app for the headphones could be a little bit more user friendly and have a few bugs worked out, but it’s still easy enough to use. Pairing is simple, it even paired to the Bluetooth on my television. These are also my first noise cancelling headphones, and it’s really nice! It even worked well for me when I was sewing on my sewing machine and my partner was playing video games next to me. The music on a low volume was still enough to completely drown out everything too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michi, Thanks for the 5 star rating! We're glad that you like them. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is spectacular. Powerful bass, clear highs, and the best noise cancellation I've ever experienced. The battery lasts a long time and they're super comfortable, even after hours of use. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DannyA,

      This is absolutely fantastic feedback! We're genuinely pleased to hear that you find the sound of your WH-1000XM5 headphones spectacular, with powerful bass and clear highs. It's especially rewarding to know you consider the noise cancellation the best you've ever experienced, and that the long-lasting battery and super comfortable design make them perfect for hours of use. Your high recommendation means a lot! Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    A wise purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb! Excellent fit, excellent sound, excellent no sound! I wanted an inexpensive set of noise canceling headphones for travel when I was guided to purchasing these Sonys. I am so glad I listened to the young person helping me! These are terrific! The product is superb! The knowledge of the sales associate even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TheresaM,

      Thank you for choosing Sony!

      We're honored to hear that the WH1000XM5 headphones have exceeded your expectations in fit, sound, and noise cancellation. It’s wonderful that the guidance you received helped you discover a product that suits your travel needs so well. We truly appreciate you sharing your experience and recognizing both the headphones and our team’s support!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best Noise Canceling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly the best investment I’ve ever made. Literally cancels all the noise around me perfect for flying, studying and everything in between. Battery life is amazing , light weight unlike the Air Pods max these are so easy to clean and extremely comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rebeca, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Quality Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of headphones, the size and comfort for my big head and i wear them continuously through airport flights. The sound is great quality and the noise cancelation works great they dont fold but the swivel motion avaliable to "flip up or down" the headphones. The battery life is exceptional unless i blatantly leave them on hy accident i always have about 60% even with continuous prolonged use. (Airport overnight)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BryanttC, Thank you for sharing your wonderful experience with your WH1000XM5! We're so pleased to hear you like the size and comfortable fit, great sound quality, top-notch noise canceling, and exceptional battery life of this headset. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones for any activity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Noise canceling is great but could be a little bit better. I’ve had them for 4 months and have charged them twice. Insane battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavisM,

      Thank you for choosing Sony!

      We're really happy to hear that you find the WH1000XM5 headphones comfortable! It's most rewarding to know that you appreciate the noise-canceling feature, and we appreciate your feedback regarding its performance. We're glad to hear that the battery life has exceeded your expectations, lasting through months of use with minimal charging. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Workout Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the sony 1000xm5 headphones! I was going to get the XM6s but unless you are in a super noisy environment like a airplane or airport save your money and buy these! Ive had them for 2 months now and get completely in my zone at the gym i use them everyday for about a hour and a half and leave them in my gym bag only having to charge like every 2 weeks battery life is amazing. The sony app lets you customize the sound profiles noise cancellation! As far as sweat goes i havent had any trouble with it the leatheresk earcups makes moisture just roll off I love these headphones im definitely going team sony over apple and beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tolli62,

      Thanks for posting such a great and honest review!

      We're so glad to hear how much you love your XM5 headphones. It's fantastic that you're finding the battery life amazing for your daily use and that the Sony Headphones Connect app is letting you customize your sound and noise cancellation just the way you like it.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Honest Ups and downs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are my absolute favorite. I was debating between the Apple, beats, and Sony but after trying them all out, these were superior. The noise cancelling is amazing. I love the clean look and color. They are so comfortable and adjustable to different head sizes. Comfortable for lifting and running. They do fall off when I work out abs or do push ups though. They don’t fold smaller for storage but the hard case is so pretty and protects them fine. Battery lasts soooooo long!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right choice, DianaOV! We're glad that you are happy with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    excellent all rounder

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent headphones with clear voice call great comfort and very good noise cancelation combined with whatever audio you're listening too battery life last forever sync is fast to my phone great featured customizable through the sony app I will upgrade when the new model comes out for sure

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayisfirstonTwitch,

      Very nice! We're glad to hear that you like the noise canceling, battery life, and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best of The Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down, the finest pair of headphones this reviewer has ever worn. Sony took the best-selling, highly rated XM4s, and did the impossible: they made this successor twice as good. The ANC is *phenomenal.* The fit, finish, mic array, comfort, adjustability, bass response, smartphone integration and app control = truly amazing. I received no promo consideration for l these statements. Judge for yourself. (Image note: I use protective covers made by mimi mamo; they are not included with purchase)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveEye,
      A great big thank you for shopping Sony! Your purchase allow us to continue to do what we love and provide you with quality products. Your satisfaction with your new headphones is greatly appreciated. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Perfect for any situation

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these for work at my office when I speak with clients as well as dailys for the gym/free time. Going on about 8 months with them. Love the fact that they are comfortable, can connect to work & personal phone or whatever 2 devices. Easy to clean. I sweat a lot @ the gym and and have no issues with cleaning them with a baby wipe/damp towel every time. Noise Canceling is great! 9/10. With NC off it's perfect for sound and being able to walk aware of your surroundings. Battery like is A1, I use them about 8 hours a day and can't remember a time they have every ran out. Charging is quick. Will Def buy these again or newer model hopefully when they no longer work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FabianL, That's great! We're very pleased to hear you love the comfortable fit, multipoint connection feature, easy to clean, excellent noise cancellation, long battery life, quick charging, and great sound quality of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Immerse Yourself in Pure Sound, wherever you go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review After 1 month of using: It delivers an unparalleled audio experience with exceptional noise-canceling capabilities. The sleek black design is both stylish and comfortable, making long listening sessions a pleasure. The touch controls are intuitive, and the battery life is impressive. Whether you're a music enthusiast or a frequent traveler, these headphones are a top-tier choice for immersive sound quality and effective noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HimaniN, Thank you so much for taking the time to leave us an amazing review of your Sony WH1000XM5! We're glad you like the excellent sound, sleek design, comfortable fit, intuitive touch controls, long battery life, and fantastic noise cancellation of your Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

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