Customer Ratings & Reviews

Hi Kalyan,

We are thrilled to hear that the upgrade from the XM3 to the WH-1000XM6 has been such a "night and day" difference for you. It brings us great pride to know that you find our noise canceling and customization options to be best-in-class, and we truly appreciate your high recommendation.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi SaikalyanK,

Thanks for this amazing review! We're thrilled to hear you feel the WH-1000XM6 is an "impressive leap forward" for premium wireless headphones.

It's fantastic that you're loving the stunning sound, cutting-edge ANC, and long battery life—your feedback is a great endorsement for our brand positioning!

We appreciate you choosing Sony and hope you continue to have an incredible listening experience.

Sincerely,
Jenn | Sony Social Media Team.

Hi DCResident,

Thanks for sharing your experience with us! We're sorry to hear about your previous XM5s pair, but we're thrilled you're loving your new WH1000XM6 headphones.

It's awesome to hear that you consider the XM6 headphones the best to date. The way you describe the sound quality as "like being at the movies" is exactly the immersive experience we aim for. It's great to hear they pair so well with your TV and enhance your viewing experience on all your favorite streaming services.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi, MKB313!

We're incredibly excited to hear how much you're enjoying the WH-1000XM6 headphones! It’s fantastic that you feel the superb noise cancelling justifies the price and that they're the best headphones you've ever used.

The seamless experience you're describing with the noise-cancelling cycle is a key part of our Adaptive Sound Control feature. It's designed to automatically detect what you're doing—whether you're running, walking, or waiting—and adjust the ambient sound settings accordingly. We're also glad to hear they are performing so well for you at the gym, staying securely in place during your workout.

Thank you for your fantastic feedback and for choosing Sony to provide your premium audio experience.
DiegoV

Thank you for your fantastic review, Yuji.

We are so pleased to hear that you love your new WH-1000XM6 headphones and that you consider them the best ever. It's truly rewarding to know that you find them so comfortable and that the sound quality is so exceptional it feels like you're in a studio. We designed them to provide a premium, immersive listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for your strong recommendation.

Best regards, Gus, Sony Social Media Team

Hi Shelby!
Thank you so much for taking the time to share your review and the excellent A-rating for your WH-1000XM6 headphones! We are delighted to hear that they've been such a great fit for your listening needs.

Beyond the features you mentioned, we also packed the XM6 with the latest Adaptive Sound Control technology, which can automatically adjust the ambient sound settings based on where you are; whether you're walking, waiting, or traveling. Plus, you get up to 30 hours of playback on a single charge.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Hi NickF,

We are thrilled to hear that the WH-1000XM6 headphones have proven to be an excellent choice for you, rating them a 9/10! It's fantastic that you are enjoying the superb sound quality, top-tier noise canceling, extreme comfort, and all-day battery life, especially after doing extensive research. Regarding the occasional dual Bluetooth hang-ups and audio dropouts in high-interference areas like NYC, we recommend ensuring the Priority on Stable Connection setting is enabled in the Sony | Headphones Connect app, which can help mitigate drops in busy environments. For the slower firmware updates, please ensure the headphones are connected solely to your phone and the app is open during the process.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your detailed feedback, EriGon.

We are so pleased to hear that you are impressed with the noise cancellation of your WH-1000XM6 headphones and that you find them comparable to the AirPods Max. We designed them to provide a premium, quiet listening experience, and it's rewarding to know we've succeeded. It's also great to hear that you're enjoying the customized listening experience and the fantastic sound quality across multiple devices, including your laptop and iPhone.

We appreciate you mentioning the importance of being mindful of humid/wet environments, as this is a great tip for maintaining the quality of any electronic device. We also understand your comments about the pressure of headphones after long periods of use. We aim to balance a secure fit with comfort for extended listening sessions, and your feedback is valuable.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi ShainaR,

We are elated to hear that the WH-1000XM6 has been a "lifesaver" for you! We design our noise-canceling technology to create a sanctuary of calm, and knowing it provides such meaningful support for your sensory needs is incredibly moving for our team. It’s wonderful that you’re enjoying the flexibility of the Ambient Sound control, allowing you to seamlessly transition between total immersion and your surroundings whenever you choose.

Thank you for making Sony a part of your daily life; we are honored to have you in the family.

Regards,
Dominick

Hi VivekRaj,

Thank you so much for the 5 stars and for sharing your experience with the Sony WH-1000XM6 headphones. We are extremely proud to hear you find the sound quality crisp and the noise cancellation beyond incredible—that's a testament to the years of research and refinement we've poured into this series. It means the world to us that you see the XM6 as the epitome of that evolution! Thank you for choosing Sony and for being a loyal listener!

Best regards,
Dominick

Thank you for the fantastic review, Goretex!

We are delighted to hear that you love the sleek design and that you feel your WH-1000XM6 headphones have the best sound quality ever.

That level of praise is incredibly rewarding for our audio engineering teams! We're thrilled we could deliver a premium listening experience for you.

Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team

Hello LoganV,

Thank you for choosing Sony!

We’re excited to hear that your WH-1000XM6 headphones reveal new layers of sound in your favorite music. It’s rewarding to know they are enhancing your listening experience so deeply. Your recommendation is truly appreciated, and we’re proud to be part of your audio journey.

Best regards,
-Fred

Hi JMcAllen, thank you so much for the fantastic review! We feel privileged to hear that the Sony - WH1000XM6 lived up to your research and expectations, especially when it comes to noise cancellation and sound quality. We also really appreciate your honest feedback about the app and ear cup fit. Comfort and usability are just as important as performance, and we'll definitely pass your notes along to our development team. Thank you for choosing Sony, and we hope they continue to be your go-to for immersive listening! Best regards, -Dominick

Hi Moises! Thanks for sharing your review!
It is fantastic to know that you are loving the stellar sound and lightweight feel of your WH-1000XM6.

We really appreciate the honest feedback regarding PC and console compatibility; hearing how you want to use your gear helps us a lot.

We appreciate you choosing Sony!
Warm regards,
Estefany

Hello JayisfirstonTwitch,

Thank you for choosing Sony!

We're delighted to hear that you're enjoying the WH1000XM6 and that they provide you with exceptional noise cancellation. It's fantastic to know they stay comfortable on your head all day, even during naps! Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Hi KingKoopa! It brings us great satisfaction to hear you're loving the WH-1000XM6 headphones. We really appreciate you taking the time to share your feedback.

We definitely hear you regarding the color and sweat/dirt at the gym, and the integration with the Apple ecosystem. We're always looking for ways to improve based on what our customers tell us.

Thanks for choosing Sony!
Best regards,
Estefany

Hi YousefM!
We're grateful for your honest review! We are immensely pleased to hear that you're enjoying the amazing ANC and sound quality on your new WH-1000XM6 headphones. It's fantastic to know that those features are making a big difference for you.

We understand your feedback about the low-end bass and we appreciate you sharing your thoughts.
We've actually designed the WH-1000XM6 with our new Precise Voice Pickup Technology and Speak-to-Chat features to provide crystal-clear calls and hands-free convenience and we're glad you're enjoying the sound quality overall. Your feedback is valuable and we'll certainly take it into consideration as we continue to evolve our products.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Gamerdad.

Thanks for this fantastic review!

We're thrilled to hear you're loving the sound quality of your WH-1000XM5 headphones, especially the clean, rich bass! It's fantastic to know that's making your listening experience so enjoyable. We also appreciate your honest feedback on the materials. Your input is valuable and helps us understand what's most important to our customers and improve!

Thanks again for sharing your detailed thoughts and for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Enis,

We love hearing this! Creating a truly immersive and distraction-free audio experience is exactly what we aim for with the WH-1000XM6. We're immensely pleased that you've been enjoying the amazing sound quality, the deep bass, and the truly fantastic noise canceling.

Thank you for sharing your experience and for choosing Sony!

Best regards,
Dominick