Customer Ratings & Reviews

Posted 10 months ago

Hi Shelby!
Thank you so much for taking the time to share your review and the excellent A-rating for your WH-1000XM6 headphones! We are delighted to hear that they've been such a great fit for your listening needs.

Beyond the features you mentioned, we also packed the XM6 with the latest Adaptive Sound Control technology, which can automatically adjust the ambient sound settings based on where you are; whether you're walking, waiting, or traveling. Plus, you get up to 30 hours of playback on a single charge.

We appreciate your decision to go with Sony!
Warm regards,
Estefany

Posted 10 months ago

Hi NickF,

We are thrilled to hear that the WH-1000XM6 headphones have proven to be an excellent choice for you, rating them a 9/10! It's fantastic that you are enjoying the superb sound quality, top-tier noise canceling, extreme comfort, and all-day battery life, especially after doing extensive research. Regarding the occasional dual Bluetooth hang-ups and audio dropouts in high-interference areas like NYC, we recommend ensuring the Priority on Stable Connection setting is enabled in the Sony | Headphones Connect app, which can help mitigate drops in busy environments. For the slower firmware updates, please ensure the headphones are connected solely to your phone and the app is open during the process.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 10 months ago

Hi VivekRaj,

Thank you so much for the 5 stars and for sharing your experience with the Sony WH-1000XM6 headphones. We are extremely proud to hear you find the sound quality crisp and the noise cancellation beyond incredible—that's a testament to the years of research and refinement we've poured into this series. It means the world to us that you see the XM6 as the epitome of that evolution! Thank you for choosing Sony and for being a loyal listener!

Best regards,
Dominick

Posted 11 months ago

Thank you for the fantastic review, Goretex!

We are delighted to hear that you love the sleek design and that you feel your WH-1000XM6 headphones have the best sound quality ever.

That level of praise is incredibly rewarding for our audio engineering teams! We're thrilled we could deliver a premium listening experience for you.

Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team

Posted 1 year ago

Hi JMcAllen, thank you so much for the fantastic review! We feel privileged to hear that the Sony - WH1000XM6 lived up to your research and expectations, especially when it comes to noise cancellation and sound quality. We also really appreciate your honest feedback about the app and ear cup fit. Comfort and usability are just as important as performance, and we'll definitely pass your notes along to our development team. Thank you for choosing Sony, and we hope they continue to be your go-to for immersive listening! Best regards, -Dominick

Posted 1 year ago

Hello JayisfirstonTwitch,

Thank you for choosing Sony!

We're delighted to hear that you're enjoying the WH1000XM6 and that they provide you with exceptional noise cancellation. It's fantastic to know they stay comfortable on your head all day, even during naps! Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred

Posted 4 months ago

Hi RISHAPR,

It brings us great satisfaction to hear that you consider these headphones the absolute best audio investment on the market right now. We engineered the WH-1000XM6 to deliver an unmatched listening experience, and knowing it hit the mark for you is incredibly rewarding.

Thank you for making Sony part of your entertainment!

Regards,
Dominick

Posted 1 month ago

Hi TGO1!
Thank you for your review! We are glad the Sony WH-1000XM6 headphones deliver the elite noise cancellation and sound quality you expect.

We also appreciate your note about the cushion thickness, design feedback like yours is incredibly valuable as we continuously work to refine our pressure free fit for all-day comfort.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 5 months ago

Hello BryanC,

Thank you for considering Sony products.

We apologize for the inconvenience you have experienced with your WH-1000XM6 headphones, including the difficulty with the case, the cracking sound from the left side, and the occasional muting issue. We appreciate your feedback and want to help you resolve these concerns.

We recommend the following steps to address the issues mentioned:

Firmware Update to Version 3.0.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm6/software/00355433

Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions can be found here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863306.html

Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions are available here: https://helpguide.sony.net/mdr/2984/v1/en/contents/TP1001863305.html

Your unit comes with a 1-year warranty. If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting. You’ll find all the necessary contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Posted 7 months ago

Hi ShainaR,

We are elated to hear that the WH-1000XM6 has been a "lifesaver" for you! We design our noise-canceling technology to create a sanctuary of calm, and knowing it provides such meaningful support for your sensory needs is incredibly moving for our team. It’s wonderful that you’re enjoying the flexibility of the Ambient Sound control, allowing you to seamlessly transition between total immersion and your surroundings whenever you choose.

Thank you for making Sony a part of your daily life; we are honored to have you in the family.

Regards,
Dominick

Posted 4 months ago

Hi Zach,

We appreciate the recommendation and your detailed feedback regarding codec support! While iOS uses AAC, the WH-1000XM6 features DSEE Extreme technology to upscale compressed audio in real-time, providing high-fidelity sound across all platforms. We're glad you're enjoying the performance on Android!

Thanks for choosing Sony.

Best regards,
Eliab

Posted 1 year ago

Hi YousefM!
We're grateful for your honest review! We are immensely pleased to hear that you're enjoying the amazing ANC and sound quality on your new WH-1000XM6 headphones. It's fantastic to know that those features are making a big difference for you.

We understand your feedback about the low-end bass and we appreciate you sharing your thoughts.
We've actually designed the WH-1000XM6 with our new Precise Voice Pickup Technology and Speak-to-Chat features to provide crystal-clear calls and hands-free convenience and we're glad you're enjoying the sound quality overall. Your feedback is valuable and we'll certainly take it into consideration as we continue to evolve our products.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 3 weeks ago

Hi MARI,

We are thrilled to hear that you are enjoying the lightweight comfort, impressive battery life, and great sound quality of your new WH-1000XM6 headphones in Sand Pink!

Thanks for choosing Sony.

Best regards,
Eliab

Posted 1 month ago

Hi TorreyW,

We are absolutely delighted to hear that you are enjoying the industry-leading noise canceling performance and premium quality of your new headphones, even though we understand that the price is a significant investment.

Thanks for choosing Sony.

Best regards,
Eliab

Posted 11 months ago

Hi KingKoopa! It brings us great satisfaction to hear you're loving the WH-1000XM6 headphones. We really appreciate you taking the time to share your feedback.

We definitely hear you regarding the color and sweat/dirt at the gym, and the integration with the Apple ecosystem. We're always looking for ways to improve based on what our customers tell us.

Thanks for choosing Sony!
Best regards,
Estefany

Posted 8 months ago

Hello LoganV,

Thank you for choosing Sony!

We’re excited to hear that your WH-1000XM6 headphones reveal new layers of sound in your favorite music. It’s rewarding to know they are enhancing your listening experience so deeply. Your recommendation is truly appreciated, and we’re proud to be part of your audio journey.

Best regards,
-Fred

Posted 1 year ago

Hi Gamerdad.

Thanks for this fantastic review!

We're thrilled to hear you're loving the sound quality of your WH-1000XM5 headphones, especially the clean, rich bass! It's fantastic to know that's making your listening experience so enjoyable. We also appreciate your honest feedback on the materials. Your input is valuable and helps us understand what's most important to our customers and improve!

Thanks again for sharing your detailed thoughts and for choosing Sony!

Sincerely,
Jenn | Sony North America.

Posted 11 months ago

Hi Enis,

We love hearing this! Creating a truly immersive and distraction-free audio experience is exactly what we aim for with the WH-1000XM6. We're immensely pleased that you've been enjoying the amazing sound quality, the deep bass, and the truly fantastic noise canceling.

Thank you for sharing your experience and for choosing Sony!

Best regards,
Dominick

Posted 1 year ago

Hello JinChicago,

Thank you so much for your enthusiastic 5-star review!

We are delighted to hear how much you love your WH-1000XM6 headphones and that you're enjoying the enhanced noise-canceling performance.

We also smiled reading your comment about the silver finish—it's great to hear that they complement your unique style perfectly!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Posted 9 months ago

Thank you for sharing your incredible review, Chombotronic!

We are absolutely delighted to hear that your new headphones are inspiring you to listen to music significantly more and that they are helping you rediscover music! It's fantastic to know that they have become a highly anticipated part of your daily routine!

We also genuinely appreciate your feedback regarding the design. We understand that the material can be a fingerprint magnet, making it challenging to keep them looking fresh, and we will certainly pass this aesthetic critique on to our design team for future consideration.

Your suggestion for native tracking when the headphones are powered down is also excellent. This is valuable insight into features that enhance usability and peace of mind, and we will ensure this is shared with the relevant product development teams.

Thank you again for choosing Sony and for sharing how the headphones have transformed your listening experience!

Best regards, Gus, Sony Social Media Team