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Customer reviews

Rating 4.1 out of 5 stars with 430 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers consistently note the WH-CH400 Wireless On-Ear Headphones for their sound quality, comfort, and affordable price. Many users appreciate the long battery life and wireless connectivity, while some find them durable and well-fitting. However, a few customers find them uncomfortable, not loud enough, and have compatibility issues with older devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 430 reviews
  • Pros mentioned:
    Comfort, Durable

    Rated 4 out of 5 stars

    Nice, lightweight On-Ear Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since they are Sony, they have a good full sound. I really like how lightweight they are. The headband is a thin plastic but I think it does the job and doesn't require any cushion. The ear pieces have good cushion and are very comfortable. These headphones make for an inexpensive quality option. No problems connecting to my iphone 7. I would recommend them and I hope they last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 5 out of 5 stars

    Value and stability

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these at a great price on sale, they are definitely not 400$ headphones but at the price they are good quality. Bluetooth is easy to use and battery is actually the best feature as it lasts forever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like them.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my headphones, I can use them with my phone, computer, and MP3 player.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product light sleek I would diffenitly recommend to friends and family

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Sound is okay, Fit leaves a little desire

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these with a little Best Buy Rewards cash as I was tired of having buds in my ears all the time. Figured these to be a nice break. I was impressed with how light weight they were and had okay sound for an on ear headphone. Still had substantial ambient noise unless volume was raised. Top volume levels are not over the top, but adequate for my liking. Bass was okay. Material of which ear makes contact with is very soft and comfortable. The amount of time before charges was as about as advertised. Range seemed a little less depending on walls and density. The only real issue I had with them was the real lack of flexibility of the strapping material over the top of the head. It is definitely designed as a L ear R ear wear and has to sit just right on your noggin, like someone that worked in ergonomics tried to over engineer it. Other than a few minor personal issues with it, it was a great product. No real failures from a performance standpoint.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 4 out of 5 stars

    Good Bargain

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on clearance for $22 and so far so good. You can't compare these to Beats or Bose headphones but for the right price they are great. Physically they rest lightly on the head, no real discomfort, I would describe them as airy. The sound is good, not great, but clear and reaches a reasonable volume. They pair easily with multiple devices by long-pressing the on button. Overall they are good, no frills, budget cans.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these. They block out a good amount of sound, the battery lasts long enough that I do not have to worry and the fact that they are wireless is just inherently more convenient. My only gripe is that they’re a little difficult to place in a pocket or even around your neck if you wanted to put them away if you had them only to kill time and now you have to go a meeting or church or whatever. Other than that I love these and highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 5 out of 5 stars

    The sound is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable and the different adjustments are easily accessible. Would recommend them to anyone. Not very expensive but the sound they give You would think they were expensive. May buy another just for backup. And of course being a Sony brand name didn't hurt.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Great value! Easy-to-set up and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're using these in conjunction with our Apple TV. Really nice sound, and very easy to pair. The "on ear" (as opposed to "in-ear" or "around ear") fit might not be for everyone but my wife likes them just fine. As for me, I liked the price! Great pickup. Sony makes nice headphones in general.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    great alternative to earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for 2.5 years. They are a great alternative to earbuds, if you don't mind the aesthetic of wearing headphones. They are easy to keep on your head whatever you are doing. I am not that easy on things and they have held up very well. Using them outdoors in every kind of weather, I have gotten them a bit wet over time and the ear cushion covering is not as nice as it once was. Call quality is great as well as the sound quality for music listening. They charge quickly and I can use them all day.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Very nice set for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed an inexpensive Bluetooth compatible set of headphones for doing yard work. I was truly surprised at the sound quality. These are light weight and work great for what I need them for , I own others that I use for inside listening. If you’re looking for a nice set with good sound, give these a try, they won’t disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Price, Sound quality

    Rated 5 out of 5 stars

    Great Value for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a similar product on my Xmas list and did not receive it so I got this for myself. Super easy to set up and a great price. Very comfortable and the sound is better than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Good Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has good sound and bass for just fifty dollars. The build quality isn't as good as that 350 dollar Bose surround sound noise cancelling headset but we get what we pay for indeed. Keep that Bose in the house and take this Sony with you on the road. Less mugging more living LOL

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 3 out of 5 stars

    Average but not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in a medical device manufacturing plant and initially bought these on sale Black Friday. These are excellent if you have issues regarding headphones squeezing the side of your head or ears and making them sore, uncomfortable after a long time of wear. They do not cancel noise at all! Especially in my area of work, there is noise CONSTANTLY. These are actually a back up pair to my regular headphones. Great battery life and I love how when I press pause, skip, or reverse, there is always a little noise that lets me know when the action is completed. I wore these for over a year and I still love them just hate how they don’t cancel noise that well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price, Sound quality

    Rated 5 out of 5 stars

    great value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for some Bluetooth headphones at a reasonable price and these fit the bill . Impressed with their sound and long life per charge.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Comfortable headphones and decent sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my wife for audiobooks mostly. She hates ear buds so I was looking for an inexpensive and comfortable pair of headphones that are wireless and have decent sound. These meet all of those qualifications.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than the knock offs!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So for my 8 year old son, I wanted something wireless as he destroys headphone wires. I purchased a cheap set on Amazon with good reviews and they were horrible. Kept cutting out and the sound quality was soooo bad. I ordered these on sale and they sound fantastic. They were super easy to connect as well. So happy I purchased these. Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Overall this is a very good product!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can use it for many hours, no real discomfort. The sound is good, very clear and reasonable volume. Bluetooth can pair with mobile phone, laptop, etc. I am happy with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 4 out of 5 stars

    Serves the purpose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones provide good quality sound and reasonable microphone audio. I got them on an excellent sale price, which made them good value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Price

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Sets up in minutes. Great sound. Comfortable to wear. Reasonably priced. Love battery life

    I would recommend this to a friend