Customer Ratings & Reviews
- Model:
- WHCH710N/B
- SKU:
- 6408360
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
Bluetooth Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service, assistedvin choice and was within what I was able to afford
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeDe,
Thank you for sharing your great shopping experience! We're glad to hear your new headphones suits your needs and expectations. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Good product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it last November and used for a year now. My boy still loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WHCH710N,
Amazing! We're glad to hear your enjoyable experience with your WHCH710N headphones. We always strive to deliver the best quality with our products. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for purchasing Sony! - Kris
Great sounding
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great place to purchase gifts. They always have everything I’m looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerry,
Thank you for the 5-star rating! We're glad to hear your enjoyable shopping experience. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Father's Day Gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Father's Day gift. Father-in-law loved the gift so he could tune out the family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Father,
Awesome! This is definitely a great gift for Father's day and we are so happy that your Father-in-law loves his new headphones. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
outstanding head set for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This my third set. bought one for son and ended up loving them and buying set for other son and myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bob1,
Thank you sharing your great experience with us. Nice to hear you love the WHCH710N. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day. We are looking forward to your next purchase. Thank you for choosing Sony! - Kris
Headphones in the Office
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a pair for work. Love the wireless feature and easy off-and-on to answer a phone or talk to a co-worker with a question.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Annie,
Wow! Thank you for such a great review with our WH-CH710 Headphones. We're glad to know that you like the wireless feature and ease of use of the headphones. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. Thank you for choosing Sony! - Kris
Sony good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a second pair of headphones I got for my mom, she uses it with her ipad very often, great sale price for good features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NellZ,
Wow! Thank you for such a great review. this is a nice present for your mom and we're glad that she like it. We're also happy that you like the great deal from the store where the headphones was purchased. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and quality. Would recommend for those looking for great value headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blazer,
Thank you for an amazing reviews and recommendations! We're glad that you like the quality and reasonable price of your new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very satisfied with the quality of the product and the excellent customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmoney67,
Thank you an amazing review! We're happy to hear your satisfaction with the WHCH710N and excellent customer service. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day. Thanks for choosing Sony! - Kris
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love then, only thing I would change is how they sit on top of the head better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrittanyMM24, Thank you for the feedback on your experience with your WHCH710N. We're glad to hear you love the overall quality and features of your new headphones. The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Thanks for choosing Sony! -Sam
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound, and the headphones are comfortable on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sillyuser,
Fabulous! We truly appreciate your enjoyable experience with the great sound quality and comfortable fit of your new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
works well but cheap feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great! got it when it was on sale. material feels a little cheap so that's the largest con
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lohan,
Thank you for sharing your experience with us. While we are glad you like the WHCH710N headphones, we're sorry to hear we were not able to meet your expectations with the build quality of the unit. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We appreciate you and thank you for purchasing Sony! - Kris
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that connect to everything. Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrOctober44,
Thank you so much for taking the time to leave us a 5-star rating! We are very grateful to hear how your new headphones perfectly works with your devices. The WHCH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for your recommendations and for choosing Sony! - Kris
Awesome
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great item it’s an excellent product that is made with superior quality and sound you would expect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bc2kx,
Thank you for a positive feedback! Glad to hear we've been able to to give you a great deal. It really makes our day to find out that our customers are satisfied with our products. The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever she is. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, she can take control of what you hear—and with up to 35 hours of wireless playback, she can listen to music all day long. Looking forward to your continued support! Thank you for choosing SONY! - Kris
- Pros mentioned:Sound quality
Faulty Headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound clarity is good for music. For taking calls this heaset not recommended. once the call is getting started the voice will fade and you will hear a robotic voice. you need to diconnect and reconnect again to fix it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi satya, We regret to hear you are having an issue with your Sony wireless noise canceling headphones. This is definitely not the customer experience we want you to have. We can reset and initialize the headphones by following the guide from this links below to isolate the issue:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html
If still unresolved, please connect these headphones using several different Bluetooth device to further isolate the issue.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not impressed. For $100.00 you should get better quality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi overrated,
We're sorry to hear we were not able to meet your expectation with the sound quality of the WHCH710N headphones. This is definitely not the experience we want you to have with our products. Allow us to help and turn this experience around. Please try some steps on this link to troubleshoot low sound quality issues: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Okay headset for a small budget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It comes in a very small box. It is okay for a small budget.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kathy,
Thank you for sharing your feedback! We're glad to know you like your new headphones. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for purchasing Sony! - Kris
PTA
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with quality. Returned them. Heard to much exterior noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Physio77,
We regret to hear that the unit was already returned because the noise canceling function didn't perform as expected. Your feedback is greatly appreciated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Sound quality
Only OK when they worked, and now they don't.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't last a year. During that time, the sound quality is average and the rubber cushions have wrinkled and look like they're ready to peel off. Not the most comfortable. The sound cancelling is cool, but comes with an audible "sound" while it's on. And, the bluetooth wireless does not work with my PC. But I made those concessions because they were $96 after tax on a 55% sale. Unfortunately, the sound cancelling broke a in July, and the headphones themselves stopped working in August 2021. I bought them in November 2020.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Munchkin,
We do apologize for the inconvenience. We recommend resetting the headphones to isolate the issue.
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html
If resetting doesn't help, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Cheap Junk - Maybe Worth $40 At Most
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low quality. Could tell straight out of the box. After using for 3 weeks, already having issues with the right earphone making static. Thin fabric covering. Becomes uncomfortable after a while. Doesn't do a good enough job at noise cancelling. At this price point, there are far better options on the market.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi aaronf91,
Thank you for your purchasing the WHCH710N headphones. We regret to hear that the headphones id not meet your expectation with the sound quality. We'd like to help troubleshoot and make this a better experience. For low sound quality and distorted sound, please check the following below:
Turn down the volume of the connected device if it is too loud.
Keep the headset away from a microwave oven, wireless LAN device, etc.
Bring the headset closer to the Bluetooth device and remove any obstacles between the headset and the Bluetooth device.
Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.
Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
If the effect of noise canceling is not sufficient. Make sure that the noise canceling function is turned on. Adjust the headset into a comfortable position. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Regards,
Kris