Customer Ratings & Reviews
- Model:
- WHCH710N/B
- SKU:
- 6408360
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
Rock and Cook at the same time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! My only complaint is I can’t get them to pair with our Samsung TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Squirrel,
Awesome! Thank you for the 5-star rating. While were glad you like the headphones, we regret to hear that the headphones won't pair to your TV. These headphones can be connected wired or wireless. For Bluetooth connection, the TV should be A2DP Bluetooth profile supported in order to connect these headphones wirelessly. If not, you may connect these headphones wired using the its supplied cable.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
No touch controls, huge downside in 2021
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re cool but I hate the lack of touch controls. Get them on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kristech, We are glad to hear you are enjoying your new WH-CH710N noise canceling headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We'll take note of your feedback regarding the touch controls. Thanks for choosing Sony! Erin
Excellent product from Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent head phone for good value and outstanding performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sunil,
Thank you so much for the perfect star review!
We are really thrilled to hear you are happy & satisfied with the incredible performance and affordable price of our WH-CH710N noise canceling headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710N has a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day.
Thank you so much for purchasing our WH-CH710N and for choosing Sony!
- Romeo
Noise canceling head set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new headset. Can't want to travel again and get to use them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Thank you so much for the 5 Star review. We are really thrilled to hear you love our WH-CH710N- especially when traveling!
The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710N has a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day.
Thank you so much for purchasing our WH-CH710N and for choosing Sony!
- Romeo
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I likes that I could get these in a color other than black. Perform as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slem,
Thank you for a perfect rating! We're glad that you like the color available for the headphones. We always strive to deliver the best quality to our products. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly. Kids 8 and 9 y o can easily use without assistance in setting up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jongki,
Thank you for such a great review! We're glad that you've noticed how user-friendly this headphones are. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Great for Audiobooks
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, best battery life. Pleather will peel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AEP22,
Thank you for a perfect rating! We're glad to hear you like the ease of use and long battery life of the WHCH710N headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. If there will be a problem or you need assistance with your headphones, feel free to contact us and we'll be gladly to assist you. Please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for purchasing Sony! - Kris
Not for use at a mid to high volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They crackle at medium volume and have absolutely no base In fact, I can't tell the difference between these and my $15 headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frost75,
Thank you for reaching out to us. We're sorry to hear the issue that you are experiencing with your WHCH710N headphones. Allow us to help isolate the problem. Please check this link with Headphones troubleshooting guide and solution if noise is heard on the headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00204483
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Cons mentioned:Volume
Was it just the one?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought these, I returned them quickly for 2 reasons. 1 the volume didn't get very loud and 2 the balance felt off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lisa,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your expectations with the sound quality and headphones had been returned. We have troubleshooting options that may help resolved these kind of issues. We appreciate you and hope that you will shop Sony again in the future. Thanks again for purchasing Sony. - Kris
- Pros mentioned:Battery life, Sound quality, Weight
Sony’s New Noise Canceling Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Suddenly, many of us are working from home in a make-shift “Office” trying to communicate via Video Chat over a Laptop with a washing machine or kids nearby. This makes Noise Cancelling Headphones with Bluetooth connection like the Sony WH-CH710W model, a real growing consumer electronics segment. They can also help preserve our hearing when using noisy lawnmowers and other yard equipment. I ran my riding mower and found that the noise cancelling was very effective. I know I have a big head and maybe my ears are larger than average, because I found that after a few hours of constant use the back edges of my ears began to ache. Features: - 35 hours of Noise Cancelling use per charge. - From very low battery state, 10 minutes of charging gives 1 hr. of use time. - Hands Free Phone Calling. - Volume and other controls on headset. PROS: - Relatively Compact and Lightweight (7.87 oz) - Excellent Battery Life (35 hrs. of Noise Cancelling use claimed) CONS: - No AC Charger Included - Earcups Interior Space Relatively Small - No Carry-Case Included Conclusion: This is a good example of a product slightly sacrificing some specifications to hit a value price point. You can get better bass response and some features elsewhere, but the barely noticeable difference might not be worth the higher price of top end Head Phones. The Sony WH-CH710W Noise Cancelling Headphones are worth your consideration.
I would recommend this to a friend Better for budget!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like cheap plastic but performance is like XB900N with less bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric,
Thank you for sharing your experience with the WH-CH710N. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. It also offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Good headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent wireless headphone do the job well enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Galvini, We're very grateful for this positive feedback! The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Thanks for choosing Sony! -Sam
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sturdy compact design - great for music and movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALLAN, We are glad to hear you are enjoying your new WH-CH710N noise canceling headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! Erin
Disappointed!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought online on Jan. 4. Received on Jan 7. The head piece has already broken. Very poor quality for a Sony. BB POLICY SAYS I CANNOT RETURN. Looking to shop elsewhere from now on. Been a customer for many years. VERY DISAPPOINTED!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy,
Thank you for reaching out about the broken headphones. We regret to hear what happened. This is definitely not the buying experience that we want our customer to have. We take this matter very seriously into consideration of our products.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Great for my grandson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my grandson’s birthday and he’s loving every minute of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dalla,
Awesome! We are glad to hear he is enjoying his new WH-CH710N noise canceling headphones. The WH-CH710 headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710N use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day.
Thank you for choosing Sony!
David
Great Buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves these.. She uses them all of the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MyfirstSonys, We are glad to hear that your daughter loves her new Sony wireless noise canceling headphones. The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever she is. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, she can take control of what she hears—and with up to 35 hours of wireless playback, she can listen to music all day long. You chose the best for her. Thank you for trusting Sony! Vincent
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is a really good product for my kid that goes to school
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milly, We are glad that you like your kid's new Sony WHCH710N headphones. The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever your kid is. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, your kid can take control of what he/she hears—and with up to 35 hours of wireless playback, he/she can listen to music all day long. Thank you for trusting Sony! Vincent
Just okay for maybe a plane ride.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, I expected better quality. Having to turn on noise cancellation, opposed to it just being automatic is tedious. I wish it came with a case as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaquelK,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your full expectations with the quality and issues that you are having with the noise canceling features of the headphones. We've also taken note of your feedback with regard the case. Allow us to help make this a better experience. When turning on the headset, the noise canceling function is turned on automatically. You may turn off or on this feature by pressing the NC/AMB (noise canceling/Ambient Sound Mode) button repeatedly to turn off/on the noise canceling function. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752740.html?search=noise%20canceling
If you feel that the sound quality is low, please try some solutions on this link on how to improve it.: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Better headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I return because I found a better pair at a better price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigh, we're glad you like our product. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! ~Earl
Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphone. Just need to learn how to pair it to my cell phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Music004,
Thank you for sharing your experience with your new headphones. We're glad to hear that you love your new headphones. We'd love to help assist you on how to connect your headphones to your mobile device. Please open this link below for reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752774.html.
May we contact you for help? If so, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Additional information of the connection and issue:
Telephone Number:
Thank you for purchasing Sony! - Kris