Customer Ratings & Reviews
- Model:
- WHCH710N/B
- SKU:
- 6408360
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
Head phone ARE DUDS!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very disapointed! Poor sound! Bought as a gift Returned with in that day. The dicription IS NOT TRUE, NOT WORTH PRICE. upgraded omg spent $100 more on upgrade.. not happy put the look on my dons face broke my heart. Had no choice..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PREDATOR,
We do apologize for the inconvenience. If there is something that we can help you out with, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Happy to help,
David
Poor product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pathetic product. do not recommand for purchase. go for some cheap brands. they works better. This might be my worst experience with sony and bestbuy. Bestbuy dined bluntly to return this product while this is stop working itself.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SudeepBajaj,
We regret to hear that we were not able to meet your expectations with the WHCH710N headphones. This is definitely not the buying experience we want our customer to have. We’ve also taken note of your feedback as we take this matter very seriously into consideration of our products.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
- Pros mentioned:Battery life, Sound quality
Good headphones for the price point
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you open the box expecting a pair of Bose headphones you will be disappointed. Upon opening the box and removing the headphones from the box you instantly will notice the build quality is on the cheaper end of the spectrum. The headphones can be paired via Bluetooth through your device settings or through nfc tap to pair. You also have the option to use a 3.5 mm cable if you choose to do so. I appreciate Sony placing a USB type C port on the headphones for charging because it allows you to quick charge the headphones on the go.The battery life on the headphones definitely will last you close to the 35 hr listed on the specs. Pairing the headphones to my laptop and my iPhone was seamless and I did not have any issues with my Bluetooth signal dropping. I did make some phone calls and the mic quality was on par with most Bluetooth headsets. The noise cancelling quality is fairly good for this price point but it does fall short to some of my other over the ear headphones. Overall I think you receive a pretty good set of headphones for what you pay
I would recommend this to a friend Great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for high school kids to use to focus on zoom classes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JilH,
Thank you for sharing your wonderful feedback. We're happy to know that you like the WHCH710N. And yes, this device is perfect for students who are using this headphones for Zoom classes. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Jaso74
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grateful to find this pair at this price. 2nd pair and I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaso74,
Awesome! We're glad that your investments is worth it. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Mic is very muffled. Noise cancellation does not work, I can still hear everything. Not happy with it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmine,
Thank you for reaching out to us. We're glad to hear you like the great sound quality of the WHCH710N. However, we're sorry to hear some issues that you are experiencing with the unit. Allow us to help make this a better experience. Are you having a call quality issue when using these headphones on a computer or smartphone? You may check these help guide links below with troubleshooting steps on how to use this headphone for phone calls:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752838.html
How to use Bluetooth headphones for video calls on a computer:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00250089
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Please refer to this link if the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752735.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were a Xmas gift for my daughter and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 65JAR,
Awesome! This is a great gift and we're glad that your daughter loves her new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever. I bought two of them one for me and one for wife
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pro5,
Awesome! We're happy you and your wife like you new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Sony Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works as advertised. Would recommend it to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yesbuy313,
Awesome! Thank you for an amazing reviews and recommendations. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Sony Wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones , boasting great sound & battery charge life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abellcd,
Awesome! Thank you for such a great review. We're thrilled to know that you are enjoying the sound quality and battery life of the WH-CH710N. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. Thank you for choosing Sony! - Kris
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great heaphone. Geek squad is so helpful if sounds goes out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stelaw,
Awesome! We're glad that you like your new headphones and service from the store. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. My 8 year old grandson approves. That says it all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyMcG,
Perfect! We appreciate to know that you and your grandson likes the headphones particularly with its great quality. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Good value when on sale.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise canceling, lightweight / comfortable to wear. The issue is pairing the headphones with various devices. It's a tedious process and the Sony app no longer offers equalizer & sound preference settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roaddogg800,
Thank you for sharing your experience with the WHCH710N. While we're glad you like noise canceling feature, lightweight and comfortable fit of the headphones. We regret you are having pairing issues with your devices. We'd like to help troubleshoot and isolate the issue.
When 2 Bluetooth devices have already connected to the WH-CH710N in a multipoint connection, and one is used for music playback (A2DP connection) and the other is used for calls (HFP/HSP connection), another NFC-compatible Bluetooth device cannot connect via Bluetooth connection with one-touch (NFC) even if you touch it with the WH-CH710N. In this case, disconnect one of the already connected Bluetooth devices and touch the Bluetooth device you want to connect with WH-CH710N again. We value your opinion with regards the sound preference setting. Unfortunately, these headphones is not compatible with Sony Headphones Connect app. However, you may open this link with steps if the you are getting low sound quality on the headphones. https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Eat pieces broke and will not be fixed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within about 1 week of my teenager having them, both ear pieces broke and the plastic snapped. Best Buy is also not upholding their normal return policy and won’t let us exchange them. Very frustrating and disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chendrix,
We are sorry to hear what happen with the headphones. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Happy to help,
David
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value My son loves them ! Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, Awesome! We're glad that your son loves his new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! Erin
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every thing I wanted and more! Very good set of headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Herb,
We are glad to hear you are enjoying your new WH-CH710N noise canceling headphones. The WH-CH710 headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710N use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day.
Thank you for choosing Sony!
David
Really Cancels the Noise!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones and the case is nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitchell,
Perfect! We are glad to hear you like the noise canceling feature and nice case of your new WH-CH710N noise canceling headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. With quick and courteous curbside pickup
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary,
Awesome! We're glad to know that your are enjoying the features and like the reasonable price of your new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Head phones (blue tooth)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service representative and excellent product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyBluetoothHeadset, Awesome! We're glad that you like the headphones and the service you got. The WH-CH710 headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! Erin
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For my grandsons Christmas gifts. They will love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CathyW,
Wow! Thank you for purchasing the WH-CH710. This is a nice present that we're sure that your grandson would love. We're glad to know that you like your new headphones. These headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. Thank you for choosing Sony! - Kris