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Customer Ratings & Reviews

Your price for this item is $332.99
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The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 1532 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,532 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Premium Sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones by far. I own several headphones which I use for various purposes such as the gym, walking in the street or just to watch videos. These are by far the Best of the Best and worth every penny. Once you use these you will never want to use anything else and you will say to yourself why did it take this long to immerse yourself into the sound of these because they put everything else to shame.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is like being alone in a crowd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones are amazing, they produce excellent sound and cut the outside noice 90 percent of the way. Definitely a step ahead of the lower end models. Do not take my word for it try them now.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Listen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. A little hard to figure it out though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This price is crazy, but deff worth it, the most I thought I'd ever spend on headphones was $100, I bought these with the idea I would just return them after 30 days, but I can't! Totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Headphone Volume Issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy these if you like your music really loud. I was mad; because even after I purchased two different volume booster apps- it was only acceptable. Equalizer supplied by sony was ineffective. Noisecanceling works great; but what good is that if you can't really crank your tunes if you want? Even without Noisecanceling engaged volume still is not excellent. Music is clear; but they tried to do too much electronically. When I took the volume to its maximum limits I was shocked at how low it was for the price. Instead of a rock concert ,I got a harp recital....

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, expensive but still a good choice...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for constant background noise

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for cancelling out constant background noise like machinery like air conditioners and while flying in airplanes. When I take them off after using them in loud environments for a lengthy period I have to take them off slowly to let my ears re-adjust to the loud environment again. I mostly got them to drown out loud coworkers but they don't do so well at that as I had hoped. Very happy with the sound quality. It would be better if you could just turn on the noise cancellation but if you don't have a device playing through to the headphones they auto turn off after 5 minutes. To adjust settings or update the phone you have to use a phone app.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable and User Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 1000X noise-canceling headphones were a nice surprise, providing excellent audio quality and noise cancellation equal to other brands I have used including Bose. Easy to configure, charge and program with my cell phone app, the two new features of dynamic noise cancellation and being able to temporarily shut off noise cancellation to hear those around you with a simple touch of the right earpiece are very subtle but practical additions.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Excellent Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricey, but worth it. Headphone has a lot of features. Pair it with the Sony app for customized settings. Headphone are easy to travel with, a case is included. Battery lasts for hours.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So far the best noise cancelling phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the best noise cancelling phone on the market in terms of sound quality and noise cancelling. Was able to compare with Bose 35 and plantronics backbeat pro 2 headphones. Bose won the second place (noise cancelling is less impressive especially for human voices) and plantronics the third one. For better understanding of the differences I would suggest to check the rtings.com website. My observations matched their test results.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound. Good bass and smooth mids and clear,but not harsh highs. App to eq sound easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sounds Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are great. They cancel noise and play great music. They are very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Close...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really amazing! As a frequent traveler, they block the airplane noise very well. I love the feature, where I cup my hand over the right ear and it pauses and turns on the ambient mics, so I can hear and talk to people. However, after the extremely long firmware update, I started experiencing a problem where the headphones would flutter during the reverse-thrust portion of the landing. I had never seen this happen before, but as a result, I returned the headphones at 13 days, so I didn't get stuck with something that wasn't working correctly. If I find out that Sony resolves this problem in future updates, I would consider buying them again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than my QC35s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones in their price point available currently! When my local Best Buy location got the display in for them I couldn’t believe how well the noise cancelling worked, to the point that an employee tried to talk to me while I had them in and I didn’t hear him! The gesture controls built into the right side work very well and if you didn’t know they were there, probably would never know for how well it’s hidden.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Touch controls

    Rated 5 out of 5 stars

    Great headphones with a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the features of the headphones including the noise cancelling and the touch controls.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, good noise cancelling, easy to use. Excellent battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product to have while flying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these all the time when I fly. Great noise canceling and very comfortable. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Noise cancelling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of having my NC headphones, I convinced my significant other to get these. She loves them and loves the quick “pause” of the Noise cancelling by only placing her hand on the ear cup. This lets her listen to plane announcements without having to find an off button or taking them off. NC is perfect too and has great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Noise Cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones not only sound amazing but the features packed on these are many compared to other brands. These have a nice noise cancellation as well as a very detailed sound with deep bass. The only minor downside to these is that there is a small hissing sound when nothing is playing and can be heard on a quiet environment, I'm not sure if all noise cancelling headphones do the same thing as this is my first pair.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new headphones. True story I bought my wife Bose headphones she was excited so I wanted some headphones but I wanted something different so I chose Sony, we were on a plane coming from Cancun m, we both have our headphones on and she tapped me on my shoulder and asked me do I hear the baby crying and I said no so she tried them long story short she doesn’t want her Bose anymore she wants my Sony 1000xm2

    I would recommend this to a friend