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Customer Ratings & Reviews

Your price for this item is $332.99
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The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 1532 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,532 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sounds great and the noise canceling feature is excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Heaphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling headphones. Bought a second one for my wife.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for travel

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great for flying. Cups are tight which makes ears a little sweaty, but does help with sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing but they do not integrate well between iPhone and iPad. Keep having to forget device on one in order to listen to it on the other

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones for flights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones with superb noise cancellation and comfortable ear cups. Could use USB-C port instead of micro-USB

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A must for frequent flyers

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is highly recommended if are a frequent flyer, the sound quality and the noise cancellation are both very good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear these all day everyday. They are hands down the best on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Pricey, but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasted my entire 1 week trip to Europe, in Europe, and back.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my sons graduation. He absolutely loves how they sound

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bought as a gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift and they LOVE them! Comfortable and great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Awesome noise cancellation. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is phenomenal and the overall sound is wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    These are the Headphones YOU are Looking for

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony Noise Cancelling Headphones are some of the best headphones I’ve ever had, and I have a fair number. The engineering that Sony put into the headphones and their app to improve the headphones is great. ***Unboxing*** Nothing exciting here except that Sony hasn’t gotten the memo that Headphone jacks are going the way of the dodo, as they included a headphone wire for devices that lack Bluetooth or where you don’t want to deal with Bluetooth. That was a nice touch to see. Otherwise it comes with the standard Micro-USB charging cable. If I will knock Sony for anything with this, is they didn’t include a wall plug, just the USB cable to charge either via your PC or using one of the spare wall plugs you have around your house, if you are like me. It would have been nice to have gotten a wall plug for charging, though this is really my only complaint about these headphones. Additionally, in the carrying case for the headphones they include an airplane plug if you ever get stuck and need to use a dual jack for audio. Again, this is a nice touch and something I haven’t seen in a while. After getting the headphones out you need to charge them. Now a full charge will take a few hours I’m afraid, however they do state that a 10-minute charge will give you 70 minutes of life. Don’t fret, once fully charged your looking at a good long time before empty. The Box claims 30 hours, and while I haven’t tried a rundown, but own use of 2 hours hardly took any charge, so I expect to be able to run around the time they listed. ***Setup*** Install the App. I am serious, this is the first headphone app that I wouldn’t do without, it is that useful. Now I can’t speak for the IOS app, but the Android App is a must have. Make pairing easy, esp. if you use NFC, just tap your phone to the headphones from the App and you are connected. The app has a lot of useful features to improve and tune your headphones. This is something I had fun playing with and it has many interesting features. The coolest feature I found, is a Noise Cancelling optimizer. Using the app, it will detect if you are in an airplane and how the headphones are fitting over your head. Using tones, it will optimize the noise cancelling. Seemed to improve it a bit for me when I used it and I appreciate that they thought to add a way to optimize the experience. The app has a few other additional ways to optimize the listening experience from an equalizer, to type of soundstage to the direction of the sound. I haven’t had a pair of headphones where I could adjust the listening experience on the fly with ease, making this app a must have. ***Use*** Using these headphones is awesome. Not only is the sound great and the noise cancelling is doing its job like a champ, instead of annoying and hard to find little buttons to do simple things like pause the music etc. they have integrated a touch system making it so easy to use the headphones to control your music and noise cancelling. Simple double tap to pause and start the music or answer the phone. Swiping left and right to move to the next song or back is so easy and great I’m surprised I haven’t seen this more widely used. It makes using the headphones very easy. The best gesture they added was one that will turn your music volume down and turn off the noise cancelling/amplify someone speaking making it very easy for you to answer a question without having to fumble and remove the headphones. This feature alone makes these cans worth it to and will make them a daily driver. This is very handy in the office when someone comes by for me and I love this feature. The headphones themselves fit very comfortably even when wearing my glasses and my ears didn’t overheat while I was the headphones like some other sets have. The sound like I said is great and even better you can adjust it to your liking. Something else, the volume control. First time I’ve had a set of headphones where adjusting the volume one click makes a noticeable difference. I didn’t have to turn these up when using my phone like I have to with other sets. These truly are a great set of headphones that I am very happy with and can see myself using them for years to come. I don’t think you can go wrong with these.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and comfort was extraordinary when compared to other brands

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these every day at work and they are great. Sounds amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THe headphones really reduce the noise and are worth their value.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noice cancellatiom on these is awesome. They sound and feel great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Sony headphone...sound quality is absolutely amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy these speakers and the features work like they should

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the functions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds better than the Bose I think. Noise cancellation is good too

    I would recommend this to a friend