Customer Ratings & Reviews
- Model:
- WH1000XM2/N
- SKU:
- 6029011
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the 1000XM2 Premium Wireless Noise Cancelling Headphones for their exceptional noise cancellation and comfort during extended wear. The headphones also offer impressive battery life and a reasonable price point. While some users find them a bit heavy and expensive, the overall positive feedback highlights their satisfaction with the product's performance and features.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
excellent product. Technology at it's best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, great features, great sound, Amazing headphones, It's worth every penny,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Regards, ^Ron
- Pros mentioned:Sound quality
Best sound quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone has the best sound quality compare to other brands
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume
Not as great as people say it is
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do these headphone have great sound, sure they do, are they great at a canceling out noise, sure they're but they're not very loud.... i was expecting to be blown away and im walking entirely not impressed. the deal breaker for me is that , they're not very comfortable and i mean seriously, even just letting them rest on my neck is uncomfortable. after a while i really couldn't stand it. not worth the 380, im sending these back... they're utter trash
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nadia, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We're always looking to make Sony better. Regards, ^Ron
Amazing product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in 2018 and still working amazingly in 2022,
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was choosing between bose qc 35 2 and sony 1000xm2 and i chose to buy sony 1000xm2. The bluetooth connection keeps dropping from this headphone and it runs faster when it reconnects. Extremely disappointed with these issues and noise cancelling is not good ,it is average.Will return it tomorrow.
No, I would not recommend this to a friendWouldn't buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought the MDR-1000X/C in May of 2017 when they were new to the market. These have the same exterior design and I wouldn't buy the high dollar Sony's again. I rarely use these headphones, mainly during travel. After getting them out for my most recent trip I noticed they were broken on either side where they fold inward. Apparent design flaw. They still function as they should but owning a pair of headphones for 1 year and 2 months, at a 399.99 original price tag, with obvious broken parts...no thank you. Wouldn't do over again!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sweetredtx, we regret to hear that your headphones failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at [email protected] including my name and this feedback post in the email. Hope to hear from you. Regards, Erin
after 4 years the battery is no longer holding a
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sounding headphones, I used them every day but after 4 years the battery is no longer holding a charge
I would recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this headset. This headset's soft plastic headband will break through normal usage within a year. In addition, Sony takes no responsibility for physical defects even though its due to the low quality of their product. I was honestly shocked by the low quality of this product and Sony's response, and I will not buy another Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jerradpatch,
We are sorry to hear what happened. In this case, Please allow us to help you and make this a better experience. Please send us an email at [email protected] including your product information and contact details and let us see how we can improve your experience.
Regards,
-David
5 MINS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones because I spend a lot of time in the gym with my kids. Everything is great about the headphones except for 1 BIG THING!!!! THE NOICE CANCELLING FEATURE BEEPS AND TURNS OFF EVERY 5 MINS. This is unacceptable for a product in this price range designed to be a noise cancelling headphone. Imagine having to turn your TV on every 5 mins......
No, I would not recommend this to a friendNoise Cancelation Auto Power Off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By design, the unit powers off automatically after 5 min off in noise cancellation unless it is also connected to a bluetooth source. This limitation is not revealed in the supplied manual.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bobby, We regret to hear that your device's performance failed to meet your needs. We do appreciate providing us your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph
Ok sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased less than four months; ear muffs are cracked, the band around head has cracked and the support is terrible. Sony will not warrant any parts. I have owned Bose previously. this product is no where near the quality of Bose. Run away fast and don't believe the reviews. MY
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mymy, we're sorry to hear about this. Please reach us at [email protected] with your concern so we can further assist you. Please also include your contact and product information. We will do our best to help. Regards, ^Ron
Left Side Audio Stopped Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.About one month after the manufacturer warranty expired, the left channel speaker went out. Paying $350 for headphones that last only a year? Bad purchase.
No, I would not recommend this to a friend