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Your price for this item is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 9699 reviews

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  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Rating 4.6 out of 5 stars with 25 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 9,699 reviews
  • Pros mentioned:
    Battery life, Noise cancellation, Sound quality

    Rated 5 out of 5 stars

    Tik tok made me buy it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been on the hunt for the best work out headphones and when I tell you I’ve been running back and forth to Best Buy three times in the past two weeks. These are the best ones to purchase because of the research I did for the best recommended ones in the market after my last two attempts at finding “the one” mind you, I’m not an electronics person but I was looking to become physically healthy again and needed to find the right tools that will help me make it fun. I first purchased the Beats by Dre fit pro - I brought them to the gym and everything was fine at first but I noticed they hurt my ears because the buds that pop in are so thick and it always felt like it would fall out of my ears. After the second time in the gym, the right side completely stopped working and I had to return them. However, I did really like the noise cancelling feature and base in them. They weren’t waterproof as I had thought or they may have been defective. Fortunately I returned them and purchased the AirPod pros 3rd generation. I thought they would be better because I have an iPhone and the sound was great once you customize it but it would literally NOT fit in my ear/it kept popping out and I know I could’ve ordered these silicone tips to make them fit but it’s so inconvenient to have to carry two separate cases and pop the silicone on and off every time I use them. Plus, someone else said even with them on they still wouldn’t stay put. At my wits end, I looked on TikTok what everyone recommended and compared - I somehow landed on reviews for these Sony headphones and I’m glad I took a chance. I also recommend you look at the videos to get a more detailed review on them. I took them to the gym and they stayed put! Yes I also sweat on them because I was running and walking on the treadmill for 60 minutes straight and they are still working. They are easy to clean because the padding is a harder leather like material and they are soo soft! It’s like a cloud over my ears. I love that it also folds together, and is adjustable - it hugs your head nice and snug without giving you a headache. The noise cancellation on them is impeccable! I can barely hear anything else outside of them when I turn them on and I find the “touchscreen-like” controls on the side useful instead of having to tap a button and being unsure if they were pushed hard enough. It makes running on the treadmill so much easier as well as keeping them clean when my hands are sweaty. I love how I can swipe in different ways to move the controls (Up=louder/Down=lower volume/double tap=pause/swipe right&left two times skips songs or goes forward) and the most useful control is covering your ear over the headphone and it will disable the noise cancellation if someone/something needs your immediate attention. The battery life lasts so long. I was using them for an hour and they are still at full battery. It doesn’t take long to charge them either! I love that these headphones look aesthetically pleasing it comes in black and grey (I bought the grey because they also look beige/nude/neutral colored to me) it’s the right balance between not too skinny & not too bulky. They come with their own protective case and a bunch of extra things like a plug for an airplane, a wire if you want to connect it to your phone I think, and it’s charging cable. I recommend these headphones completely as I have also found out my supervisor has the same ones but in the color black which is awesome and makes me feel like I made the right choice. I definitely won’t be going back to Best Buy for a return on these. I recommend you always purchase the coverage on any headphones you buy so that you’re covered if you buy any that just don’t work for you. TLDR: -I’ve been back & forth trying to find the best headphones -Noise cancelling & touch screen like controls -Perfect for the gym especially on the treadmill -Cloud like cushion/Easy to clean/No headache -Long battery life/Short charge time -Great base and music -Comes with protective case and wires -Sleek & aesthetically pleasing neutral colors -Sweat proof -Always buy the care coverage so you can return them if it doesn’t work for you Yes they are a bit pricy but it is worth every penny. Some prefer this over the AirPod Max because of the case, quality, and it looks better overall. Mind you the AirPod Max is $400+

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PreciousS, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Features, Noise cancellation

    Rated 5 out of 5 stars

    Very. Nice. Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are definitely the best wireless headphones I have ever owned. The headphones are very comfortable and well balanced. It may seem weird, but sometimes I forget that I am wearing them. They are adjustable and the ear cups are soft and don't press on my ears. I have worn them until the power drains with no issues. I also love the matte black color. The sound quality is excellent. I am not an audiophile, but these headphones reproduce rich sound. The music I listen to music and can be optimized, and this improved the quality after I went through the simple process. The noise canceling is truly amazing. You can adjust the amount of noise cancellation or use adaptive noise canceling so this feature adapts based on your surroundings. I don't usually take phone calls while wearing headphones, but the few that I have taken have had good quality and the other person has not had any problem understanding me. My one issue with the headphones would be the multipoint Bluetooth pairing. The instructions say that you can pair these headphones with two devices at the same time, but I cannot get this feature to work. If I have them paired between my desktop (or laptop) and my phone they do not work. I keep hearing the "Bluetooth connected" alert, but it seems to immediately drop and about ten seconds later the "Bluetooth connected" alert sounds but no connection. This continues and does not resolve itself. It is like the two devices are competing for dominance. The "chat" feature is a nice addition. You simply begin speaking and the headphones silence the music, and you can carry on a conversation. You can tap the earcup to go back to listening mode. Great for a work environment. Battery life is amazing. I have worn these headphones for hours (4-8) and never drained them. Depending on how much "on time" listening I have over the course of a week, I can usually go over a full week on a single charge. This is more than adequate for me. I also have both DSEE extreme, and the equalizer enabled which drains the battery quicker. Included with the headphones is a nice carrying case with a copper accent zipper pull, an extremely short USB cable for charging, a short audio cable for direct connecting to a device, and an in-flight adapter. I have found that the audio cable is only practical if seated. It is too short if you are doing any kind of movement (I'm 5' 11"). I was able to purchase them on sale at $248.00 plus tax and I believe it was money well spent. If you enjoy music, I recommend spending the extra money and purchasing these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kmiku604,

      Thanks for sharing your in-depth review and experience with the WH1000XM4. To use the multipoint function, make sure to enable the [Connect to 2 devices simultaneously] function on the Sony Headphones Connect app. You may refer to this link for more information:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html

      Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Features, Noise cancellation

    Rated 5 out of 5 stars

    Love Love Love these earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly I bought these earphones so I can pair them to my Sony TV when I'm watching TV late at night (my attempts to he considerate to other members of the house). They paired wonderfully, seamlessly, and didnt have that weird crackling/static noise i was getting when Paired other Bluetooth earbuds. I was impressed with the sound that I use them for listening to music while im working from home. They sound amazing! The bass is nice. The mids and the highes are awesome, too. Its not the punchy bass like my scullcandy earbuds, but there is a reason for that. Earbuds are directly in your ear canal and creates a seal, allowing for all the pressure to be forsed into your ear. These earphones work a bid differently and present the Vibration of the bass, but the pressure from the bass is disbursed around your ear. So, the bass is present, its just not punching your eardrums (its a good thing). These earphones are super light. If it wasnt for the heat that builds up around your ear, you wouldn't be able to tell you have them on. I do have to take them off and let my ears breathe and to bring my body temperature down a bit. I never knew how important of a role our ears played in regulating body temperature. the noice canceling is amazing. It truly blocks out everything. The ambient noice feature works great as well. I turned off the automatic feature for this because if I start singing or clear my throat, it pauses the music to let outside noises in. But, I do like that it pauses the music or video when i take them off and resumes when i put them back on. The battery life? OMG! 30 hours is so much play time that ive done a week without charging them!!! Ive never run out of battery, so I have the freedom of not really worrying about them at all. When I remember to charge them, I do. But, the battery life is so amazing that I can do it whenever i remember to do it. I opted for the silver/putty color, over the black. Black conceals dirt more easily and didn't want to be bothered with that. I like to keep things clean and since these headphones are going over two big holes in my head, I want something thats going to show dirt, so i can get rid of it. They are easier to find in darker lit rooms, which is a plus for me since i have dark leather couches. Dont want to accidentally sit on them and break them. I definitely recommend these. Would I pay full price for them? Probably not. I w9uld wait until they are on sale. Thats what I did and Im glad they were on sale when i decided to buy some headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZMBPHD,

      Thank you for sharing your experience with your new WH-1000XM4! We are so glad to hear that you are happy with the sound quality, battery life and features of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony!

      -Carl Sony_US

  • Pros mentioned:
    Features, Noise cancellation, Sound quality

    Rated 5 out of 5 stars

    Excellent Sound & Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these on a pre-black friday sale weeks before the main sales were announced on best buy. I had extensively researched the headphones (and previous generation XM3) for about 10 months prior to pulling the trigger, comparing them to literally everything else in its tranche and also more expensive models. This included audio-technica, bose, sennheiser, bowers & wilson, and bang & olufsen to name a few. I recommend these headphones over the others for several reasons: 1. Sound quality. The sound out of the box was not to my liking, but the beauty of the Sony app is that you can craft the EQ how you want. I was able to find a custom setting that enhances nearly all of the music I listen to. I'm very happy with the high quality sound across the board. Do not buy a NC headphone without the ability to tweak the EQ. Sound quality is a relative matter and you may be unhappy with the out-of-the-box sound if you opt for a cheaper model. 2. Noise canceling. Top-notch with a ton of features allowing for levels of ambient sound to your liking. Adaptive sound control is a huge plus 3. Functionality. Ability to connect to 2 devices simultaneously. Of course more would be great but at least 2 is crucial (which is why I would buy XM4 over XM3). I usually connect to my ipad and iphone and can seamlessly move between both. 4. Comfort. I previously owned a pair of Sennheisers which were very uncomfortable. I would give these XM4's 9/10 in terms of comfort. I will admit that it took me a few weeks to get used to the pressure but in finding the sweet spot (about 5 clicks up on the head band) I am now able to wear them for hours without needing to take them off. 5. Call quality. I've tested these with multiple family members and friends. They have all given these at least 9/10 in terms of call quality in moderate background sound environments. Will the call quality be the best on the market? Probably not, but personally I didn't buy these for calls. Rest assured, you'll be fine. 6. Style. I like the minimal design. They are matte black with a sleek non-offensive look which I actually like more than the Bose. I would say opt for the black over silver (almost a pewter grey) because over time they will show scratches and smudges less. Conclusion. If you're on the fence, take a look a the many reviews on youtube especially the ones comparing models. I highly recommend you buy these over the probably cheaper XM3's (depending on when you view this). The added features are worth spending more, but good news is that these seem to routinely go on sale. Worth every penny for WFH, music lovers, and even calls. Enjoy :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevin,

      We appreciate your in-depth review of the headphones. Good to know that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Features, Noise cancellation

    Rated 4 out of 5 stars

    A few annoyances but overall well worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love almost everything about these headphones. Pros: light weight, amazing sound, grey battery life, the material used for the headphones and case are great, features like the auto pause when talking,and the app that goes with the app allows a decent amount of customization of sound (base, treble, etc) Cons: the auto noise cancelling is very finicky. Several times sitting in the car it would make an odd sound similar to having one window of your car open. As if it cannot equalize. The headphones do have a feature to connect to a second device (needs to be turned on manually) but I’ve had it reset several times. The app that is great is also not so great. Mainly because the app stays active one phone and kills the battery. Lastly, the grey or silver stains SUPER easily. It was the last pair in stock, or I would have gone with a different color. Overall, a strong buy. And these replaced the Bose QC135

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ac107534, We regret to hear that you're having concerns with this WH1000XM4. We apologize for the inconvenience. The noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. When you connect headphones to a device, both the music playback (Media audio) and the phone call function (Call audio) are connected simultaneously. Most headphones allow multiple Bluetooth® connections to audio devices, however, to switch sources, you would need to go into the Bluetooth settings, disconnect the current source, and then connect the source you want to use with the headphones. Unlike many other headphones, the WH-1000XM4 headphones support a Multipoint connection. This means that the headphones can switch easily between two audio sources without needing to go through the normal Bluetooth reconnection process. For more details, please check the link below:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

      Usage hours may be different depending on the settings and conditions of use.
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html

      When the outside of the unit is dirty, clean it by wiping it with a soft dry cloth. If the unit is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the surface.

      We're glad to hear that you love the weight, sound quality, and battery life of this unit. The WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience.

      Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000XM4 - A Sonic Masterpiece in Noise-Canc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently acquired the Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones in Silver, and I am utterly impressed with the audio quality, comfort, and advanced features that these headphones offer. First and foremost, the noise-canceling capability of the WH1000XM4 is nothing short of exceptional. It effortlessly drowns out ambient noise, creating a serene listening environment. Whether I'm on a noisy commute, working in a bustling coffee shop, or flying, the headphones effectively block out unwanted sound, allowing me to immerse myself fully in my music or podcasts. The sound quality itself is outstanding. The headphones deliver a rich, detailed audio experience with deep bass, clear mids, and crisp highs. The immersive soundstage makes every genre of music come alive, providing a truly enjoyable listening experience. The LDAC support ensures high-quality wireless audio streaming, maintaining the integrity of the audio even when listening via Bluetooth. Comfort is a key factor for me in choosing headphones, and the WH1000XM4 excels in this department. The plush ear cups and headband make extended listening sessions a breeze. The ergonomic design not only provides a secure fit but also contributes to effective noise isolation. I can wear these headphones for hours without any discomfort. The touch-sensitive controls on the ear cups add a touch of sophistication to the user experience. Adjusting volume, skipping tracks, and taking calls are all easily managed with intuitive gestures. The inclusion of sensors that automatically pause playback when the headphones are removed and resume when worn again is a thoughtful feature that enhances convenience. The battery life of the WH1000XM4 is impressive, offering hours of playback on a single charge. The quick charge feature is a lifesaver for those moments when you need a boost in a hurry. Sony's Headphones Connect app further enhances the WH1000XM4 experience. Customizable EQ settings, adaptive sound control, and firmware updates can all be conveniently managed through the app. In conclusion, the Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones in Silver are a true standout in the realm of premium headphones. With their unparalleled noise-canceling technology, superb audio quality, and luxurious comfort, they are an investment in a superior audio experience. If you're a music lover or frequent traveler, these headphones are an absolute must-have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LananhD, Thanks for sharing your detailed feedback. We are glad that you like the features and capabilities of your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    A Sonic Marvel: My Best Buy Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a pair of headphones from Best Buy, and I must say that I am thoroughly impressed with my new audio companion. The headphones in question are the Sony [Model], and they have truly exceeded my expectations in several aspects. First and foremost, the sound quality is outstanding. The bass is deep and resonant, providing a rich foundation for all genres of music. The midrange is clear and detailed, allowing vocals and instruments to shine through with impressive clarity. The high frequencies are crisp without being overly sharp, creating a balanced and immersive listening experience. Whether I'm enjoying the intricate details of a classical composition or getting lost in the beats of my favorite electronic tracks, these Sony headphones deliver a sonic experience that is nothing short of remarkable. Comfort is another area where these headphones excel. The over-ear design and plush ear cushions provide a comfortable fit that allows for extended listening sessions without any discomfort. The adjustable headband ensures a secure yet gentle grip, and the overall build quality feels durable and well-crafted. One of the standout features for me is the noise isolation. The Sony headphones effectively block out external noise, allowing me to enjoy my music without any distractions. Whether I'm on a noisy commute or working in a bustling coffee shop, the headphones create a private and immersive listening environment. The wireless functionality is seamless, and I appreciate the convenience of being able to move around freely without being tethered to my device. The battery life has also proven to be reliable, lasting through long stretches of use without needing a recharge. In terms of design, the Sony [Model] headphones have a sleek and modern aesthetic. The controls are intuitive and easy to use, and the overall look is both stylish and functional. The folding feature adds to the portability, making it easy to pack these headphones for travel. While these headphones come with a premium price tag, I believe they are well worth the investment. The combination of exceptional sound quality, comfort, noise isolation, and wireless functionality makes them a top-tier choice for audio enthusiasts. If you're in the market for high-quality headphones that deliver an unparalleled listening experience, I highly recommend checking out the Sony [Model] at Best Buy. My music has never sounded better, and I can confidently say that these Sony headphones have elevated my audio enjoyment to new heights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AdityaC,
      Wow! Thank you for purchasing our Sony WH1000XM4 and for sharing this wonderful feedback. This brings us joy knowing that our customer is well impressed with the overall quality and performance of our XM4. From the superb sound quality, comfortable design, amazing noise canceling capability, long battery life and other awesome features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Noise cancellation, Sound quality

    Rated 5 out of 5 stars

    Great sound & comfort w/ gauges

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones so far! I have gauges in my ears and I have zero issues with wearing these & the noise cancelling is still pretty good! Too much noise can be triggering for me so these are great to be in a quiet place inside my mind lol I also like the fact that I can place my hands on the outside of the earphones and be able to hear whatever & whoever is talking to me. I’ll never watch anime on my phone without these headphones. IYKYK lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MeanniePerez, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Features, Noise cancellation, Price

    Rated 5 out of 5 stars

    Review 6 months post purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to first note that the noise cancelling feature on these is unbeat. These headphones deserve every bit of hype they have built over the past year. I use these daily and have to keep on side peaked to the side when in my office because they are practically ear plugs. There is so many incredible features that get you your money’s worth. They're sleek with a beautiful matte color. The battery 6 months later is still 12+ hours long. The only con would be they are a bit tight on my head but it ends up making them great workout headphones. headphones over a hat and they dont move an inch. even after cardio. Super easy to connect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi giav,
      Thank you for sharing your great experience so far with your WH1000XM4 headphones. Nice to know it suits your needs and expectations. We really appreciate how much you are enjoying the amazing noise canceling function, design, long battery life, easy connectivity, and great features of the unit. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Buy I ever made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I had done some extensive research about these headphones because I wasn’t sure if I wanted this model or the newer X5 ones. I even considered getting the Apple headphones for a split second. Thankfully I came across someone who actually purchased these ones and let me try them on. The ones on display were a bit stretched out from constant try-ons but the person’s headphone’s were in perfect condition. Based on that experience I decided that the X4 were the most optimal choice. Not only because they’re comfortable all around, from the ears to the headband (something Apple’s didn’t have), but also the quality sound, the app where you can change the settings depending on the listening experience you wish to have based on the music you’re listening to. Although the touch feature for the controls can take a bit to get a hang of, they’re not an issue to me. Ever since my purchase I can’t stop wearing them and remembering music I want to listen to specifically with the headphones! 20/10 recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EKSM, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Noise cancellation, Sound quality
    Cons mentioned:
    Wiring

    Rated 5 out of 5 stars

    Best headphones ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cancelling noise and the sound are amazing. I’m really glad I chose the Sony over anything else. For the price and performance the are the best deal out there. Pros : 30 hr charge, sound, noise cancelling, 2 device connectivity at the same time, and the app lets you customize the equalizer several ways. Cons: The usb c cord to charge them is too short. Yep. That’s it. That is the only con.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elmiko33, Great! We're glad that you like the sound quality and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We've also taken note of your feedback on the hUSB cord. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony M4 - I love them.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me tell you why I love my Sony M4. I had an M4 for 2.5 years, they were my first ever wireless, Bluetooth, and noise canceling headphones. I broke them accidentally after getting them soaked while I was kayaking, my fault, not the headphones’. Knowing that the M5’s just came out, I did my research and the M4’s are still just as good. So I have spent lots of money on the same pair twice and have no regrets. Another reason I love my headphones. In my attached pic is me in the far background while my wife is holding my phone. That’s about 70ft at least and the connection is still solid. I have had my headphones on my front porch and be mowing in the backyard with the house in between and still have connection. Also, I got these headphones from Best Buy and it got delivered early! Love the headphones and had a great buying experience as well. And I have a big head and they fit perfectly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello thekingfatty,
      Thank you for your time writing this wonderful review. We truly appreciate it. Hearing or reading your satisfaction with our XM4 is like music to our ears. From the Bluetooth range, noise canceling feature, performance and overall quality. We are very happy to have you as our customer. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Definitely worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wanting to buy these headphones for a while and I’m so happy I did. They are so amazing and I love the way they look especially the rose gold accents. The sound quality is also amazing I listen to a lot of metal/oldies and my favorite songs sound wayyyy better now. The battery life on them are also great they last quite a long time. It’s also super easy to connect and disconnect them. I mostly use these when I’m painting or cleaning so I have no issues with it slipping off my head. One of the biggest concern I have was if they hurt your ears and I’m happy to see that I can wear them for basically a whole day straight and not have any ear fatigue. Overall 100% recommend! ( my dog seems so like them too)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosalindaZ, You've made a great choice! Thank you so much for taking the time to leave us a review of your new Sony WH1000XM4. We're so happy to hear you love the rose gold accents, amazing sound quality, excellent battery life, easy Bluetooth pairing, and comfortable fit of your WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best purchase at best buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think i saved my money well for these headphones, having waited for over a year, saving my money for the longest for these headphones, i can prowdly say that these headphones do NOT dissapoint. Down to the sound quality, to the noise cancellation, and even the touchpad to switch music, pause music, answer and end phone calls. These have become my favorite headphones to this day, one of the things that caught me off gaurd is the 360 audio, having listened to many different generes of music, listening to my favorite songs and music artist and realizing how much it really effects the music was outstanding. 100 out of 10 purchase would definitely get it again if these ones ever broke.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BestbuyatBesybuy,
      Wow! Congratulations and you now have your own WH1000XM4. Surely, worth every penny. We are thrilled as well hearing your awesome review and feedback about our XM4. We're glad that you are pleased with the sound quality, noise canceling capability and even with the touch sensor feature. Thanks for your trust and for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Noise cancellation, Sound quality

    Rated 5 out of 5 stars

    One of the best pairs of headphones I've used.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been the type of person to buy expensive headphones. The most I've spent on a pair of headphones before this was $129 on the Logitech Pro X headset, which I used for a few years and really enjoyed. Recently, I was thinking a lot about cutting the cord and going Bluetooth for my headphones. No more tripping over the cables! I'd always heard good things about this pair of headphones, but I'd never considered them because of the price. I managed to pick these up on sale during black friday and it's quickly become the best purchase I've made this year. Not only is the bluetooth connection reliable, the sound quality is FANTASTIC for a pair of bluetooth headphones. Naturally there are some compromises in terms of sound quality when you use a wireless connection vs a cable, but the good news is that these headphones also allow for a wired connection as well. They come with a 3.5m cable that you can connect to the headphones, and in my testing it worked and sounded just as good as you'd expect for the price. I use them in bluetooth mode with sound cancelling enabled and can easily go two days without charging them, the battery life is phenomenal coming from a pair of Bluetooth earbuds. I highly recommend these headphones if they're on sale - but if you have the money to burn, even at normal price I would say these headphones are more than worth their price, considering the sound quality, noise cancellation, and feature-set are all top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Noise cancellation, Sound quality

    Rated 5 out of 5 stars

    The Best Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I've ever bought. The sound quality is amazing and the headphones are very comfortable. The noise canceling is great as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CydneyS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Noise cancellation

    Rated 5 out of 5 stars

    ANC for Autism & Sensory Processing Disorder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are on the Autism spectrum, and/or have a sensory processing disorder, my review is for you. Sensory processing disorder is difficult for many to understand (Some people say the phrase "Sensory sensitivity" instead of processing disorder). These headphones were a Christmas gift from my parents who live in another state, so I took this attached photo as my facial expression the first time I turned on the ANC. I am on the autism spectrum and I have a sensory processing disorder. I work as a business data analyst for a fortune 25 company working with big datasets, building dashboards, ect. I really struggled in my job with the "Open floor plan" with cubicles everywhere. All the noise of the office was so overwhelming when I was trying to write complex formulas in Excel and Tableau, or complex SQL database queries. I would lose my place and have to start over. This was beyond frustrating. When we switched to work from home, I thought it would be great. All the noise of the office is gone! That was until a family moved into the apartment above mine with 3 kids who like jumping off the bed and playing basketball in the house (yikes). The problem for people with a sensory processing disorder is that we need periods of "silence" sometimes too, so even though my non ANC headphones (Sony MDR-7506s) were really nice, they required me to have music at a decent volume to try and block out the sound above me. Not with these new Sony WH-1000XM4s! I can activate the noise canceling without playing music, and it works! I had read a review that said it would auto-shut off after 10 minutes if you didn't play any music, but so far I haven't had that problem (as long as they are within bluetooth range of my phone still, as they will "sleep" if there is no bluetooth connection). These guys helped me SO MUCH. Not only can I not hear the noise upstairs, but I can also hear myself think and I can relax. The way these headphones compensate for your ear canal and atmospheric pressure is absolutely mind blowing. The silence is golden. As a final note to help those who don't have a sensory processing disorder, but might be considering these for a loved one, I have a quick story about my first time wearing them. With a sensory processing disorder, if a single sensation is "overwhelming" your brain, you are actually not capable of processing other sensations. Before getting these headphones, I had been told by multiple people that my dog had a weird smell, but I absolutely could not smell it. After just a few minutes of wearing these headphones (with no music playing, but with ANC on) I started smelling my dog. It was the most weird sensation to realize my SPD was preventing me from smelling my dog just because of the noise upstairs. ANC technology is live changing for someone with SPD, and these are the best in the industry for ANC. The music is great too (and yes I do use them for music sometimes as well) but if you are considering these for someone on the Autism Spectrum or with a sensory processing disorder, they are fantastic for that too, even with no music on. Thank you Sony, from the bottom of my heart. These are life changing and I'm so thankful. God bless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PR0XIDIAN, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. I love the features it comes with (hand over the right side will increase ambient sound to allow you to hear what’s going on). I also love that the app allows me to change the audio equalizer. I love the Excited equalizer (just enough bass and clarity). However, the I did experience some discomfort wearing these headphones. But it’s because my ears are used to in ear earbuds. So if you’re transitioning to over the ear headphones, it may feel weird at first. But after a while, I’ve gotten used to it. They are also super easy to set up, I had no issues. The battery life is also too notch. Absolutely love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SydneyG, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Features, Noise cancellation, Sound quality

    Rated 5 out of 5 stars

    Great sound, good feel.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do enjoy the sound and the noise canceling feature. I like the “tap to turn on or off.” The “stop playing when speaking” feature is nice and helpful, except when you have a tendency to sing along haha! You’ll be really into a song and accidentally start to sing and the music shuts off. Maybe a good thing when youre in public? Haha! I do lovethe stylish keep-case with the rose gold zipper pull.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinWilliam, Amazing! We're very happy to hear you're enjoying the great sound quality, noise cancellation, and cool new features of your Sony WH-1000XM4.
      Note:
      The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
      You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends. Hope this helps!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Best headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones out there, have tried the bose as well but i believe these are the ones that take the cake. The build the design is 100. The sound is premium i think with bose they do have a slightly higher quality but i feel these have a better build and strong enough for running, gym and everyday use. Its storage case is so great you can take it anywhere and love that the headphones can fold and be taken anywhere, recorded for sure.

    I would recommend this to a friend

What experts are saying

Powered by alaTest

Rating 4.6 out of 5 stars with 25 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about mids quality, treble quality, noise isolation and comfort. Editors are less positive about soundstage and have mixed opinions about reliability. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 91/100 = Excellent quality.
  • TechRadarRating, 5 out of 5Gerald Lynch Nick Pino on February 16, 2022

    Sony WH-1000XM4 Wireless Headphones reviewAre the Sony WH-1000XM4 the best headphones ever made?

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  • The VergeRating, 4.5 out of 5Chris Welch on July 29, 2020

    The best noise-canceling headphones to buy right nowHeadphones do a better job than earbuds at muting distracting noise.

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  • EngadgetRating, 4.7 out of 5August 6, 2020

    Sony WH-1000XM4 review: The best just got betterSony has made the best even better. With a bunch of seemingly small changes, the company has further improved its already stellar headphones. The WH-1000XM4 sounds great and the custom ANC automatically adjusts if you choose to let it. You won't

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  • Tom's GuideRating, 4 out of 5Alex Bracetti on May 28, 2021

    Sony WH-1000XM4 review: The best noise-cancelling headphonesThe Sony WH-1000XM4 delivers big improvements to challenge the Bose 700 for best in category.

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  • Digital TrendsSimon Cohen on August 6, 2020

    Sony WH-1000XM4 review: The best headphones get even betterWe've never tested a set of wireless noise-canceling headphones we like more than Sony's WH-1000XM3. Until now. The WH-1000XM4 are everything we've ever wanted.

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  • Android AuthorityRating, 4.5 out of 5Ryan Haines Adam Molina Ryan Haines Adam Molina on November 18, 2020

    Sony WH-1000XM4 review: The best gets even betterThe last time around, Sony stole the crown. Will the new version keep the throne? Here's our review of Sony's WH-1000XM4 headphones.

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  • Laptop MagRating, 4.5 out of 5Sherri L. Smith on August 7, 2020

    Sony WH-1000XM4 reviewSony is coming for Bose's crown

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  • Tech AdvisorRating, 5 out of 5Steve May on June 11, 2021

    Sony WH-1000XM4 reviewSony adds AI smart functionality and even better noise cancelling to its flagship WH-1000XM4 Bluetooth headphones

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