Customer Ratings & Reviews
- Model:
- WHCH720N/B
- |
- SKU:
- 6533162
Customer reviews
Rating 4.6 out of 5 stars with 1600 reviews
(1,600 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.7
Rating 4.7 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Sony wireless headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will really recommend this product because it's a little bit cheap and like if you don't want something too expensive you can use it for school and also the noise canceling is actually really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HillaryA!
We appreciate your 5-stars review! We are delighted to hear such positive feedback about the noise cancellation feature on the WH-CH720N headphones.
With these headphones, you can keep your music playing all day with a battery life that delivers up to 35 hours of power.
Thank you for choosing Sony. We appreciate your recommendation!
Best regards,
Estefany
Rated 5 out of 5 stars
Impressive Sound & Features I need on a budget
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleasantly surprised at the excellent sound of these budget Sony WHCH720N headphones. I have a pair of the Sony XM3 over the ear headphones and these sound even better. The major differences between these WHCH720N headphones and my old XM3s is there are no touch controls, they don't fold up, and they are much more lightweight. The control buttons on the WHC720N are simple. You have your power, NC/Ambient, volume up/down and your select/answer/pause button. Although they are lightweight, the build construction feels sound and they are comfortable on my head. The Sony Headphones app is full of rich features. There are several Equalizer presets but I set my own manually. The lows sound great from everything to hip-hop to electronic, to rock music. You can take pictures of your ears to optimize audio. The noise cancellation is adequate, and ambient sound is an option if you need to hear what's going on around you. There is an option in the app to connect to multiple devices at once. I use this when I'm working at the computer (listening to music), but I need to connect to my office phone at the same time for conference calls. I've used it for hands free calling and the mic and audio is good, no complaints. The bluetooth connection to my computer and phones is strong and there's an additional option in the app where you can prioritize quality or connection if it becomes a problem. I would highly recommend these due to the impressive sound, feature rich options, and lightweight portability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NanoEthan, Thank you for the 5-star rating! We're very happy to hear you like the lightweight design, simple control buttons, robust built, variety of customization options using the Sony Headphones Connect app, amazing noise cancellation, multipoint connection feature, superb sound quality, and overall performance of your WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Lightweight with awesome sound & noise cancelation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WHCH720N Wireless Noise Canceling Headphones are a great set of headphones. These headphones are incredibly lightweight, they feel good on your head. I can imagine wearing these on a plane and actually falling asleep with them comfortably resting on my head and ears. Set up was easy. These immediately connected to my iPhone 13. There is an app called Headphones Connect, that walks you through orientating the sound set up for optimal sound. It takes pictures of your ears. There is some true quality sound coming out of these! It really immersve. Had to update the app and headphones immediately upon syncing and it took about half an hour to complete. They came with a good charge, and come with a usb charging cable as well as a 3.5mm adapter cord to plug into. Battery life has been good so far. I would love it if it came with a case or carrying bag. Looking at others in this category i think thats the only thing missing and is easily fixed by buying your own. Overall these are quality headphones with great sound. I'm glad to have them & will benefit from their use next time I'm on a flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skylord,
Awesome! We're so happy to hear your satisfaction with the great sound quality, noise canceling features, lightweight, battery life, easy setup and connectivity with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Rated 5 out of 5 stars
Great sound & lightweight
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying these new Sony WH-CH720N headphones! So far I’ve found them to have great audio performance and they are surprisingly lightweight. The sound right out of the box is great. But to really bring the sound to life, download and use the Sony headphone app. The additional abilities the app gives in adjusting the sound to your liking make a difference. The headphones feel nicely built and I’m really impressed with how lightweight they are. They are really comfortable and unlikely to cause fatigue from wearing them for extended periods of time. The controls are pretty standard and easy to understand. The noise cancellation works very well. This is a feature that has really improved on headphones over the years. And to be honest, with how well the cushions fit over your ears you might find you really don’t need the noise cancellation in many situations. Additional features such as hands free calling and ability to use them with the included standard 3.5mm headphone cable work great as well. A USB to USB-C cable is included for charging, but like most products these days no charging block is included. Battery life is said to be around 35 hours and I would say that’s a honest estimate. Overall these are a great set of headphones that are easy to recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duluthian, Thank you for the amazing review! We're thrilled you're enjoying the great sound quality, lightweight design, excellent noise cancellation, comfortable fit, excellent battery life, a variety of presets and custom features to match sound quality using the Sony | Headphones Connect App that tailors sound to your personal preference, and overall performance of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Rated 4 out of 5 stars
Fantastic sound, microphone is subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Im hearing music in ways I've never heard before, and gaming is more immersive than ever. Bass is fantastic, and sound cancelling is so good that i get paranoid about my surroundings sometimes. 10/10 sound quality. The microphone on them is practically useless, though. Works fine for making phone calls, but don't plan on using it for any form of content creation, your phone or laptop microphone will be higher quality than this audio. Ive been using them every day for weeks and just had to charge them for the first time yesterday, battery life is very impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCDC,
We are absolutely thrilled to hear that the WH-CH720N headphones are delivering such an immersive audio experience for your music and gaming, and we're proud that the sound quality, bass, and long-lasting battery life have earned a 10/10 rating! However, we appreciate your candid feedback regarding the microphone quality for content creation purposes. The microphone technology in this model is primarily optimized for clear, hands-free voice calls in daily use and not for professional-grade recording or broadcast audio; for higher-quality, low-latency communication like content creation or serious gaming, we recommend utilizing a dedicated, wired microphone or one of our specialized headsets like the Sony INZONE series.
Thanks for choosing Sony.
Best regards, Eliab
Rated 5 out of 5 stars
Nice, affordable headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift - recipient pleased with comfort (large ear piece), clarity and ease of pairing. Primary use is PC/tablet/smartfone access to YouTube videos and music. Environment not noisy - so the next price-point "noise canceling" product not required. Issue with the multi-function on-off switch (used for power on/off, battery status, pairing) - ended up needing the smartphone app to reliably turn headfones off and save battery. One note - issue w smartfone connectivity: also using Dexcom glucose monitoring where historical pairing had not been cleared. Bumped up against the Bluetooth std of pairing limit - after these 100's of Dexcom pairings were deleted, was finally able to pair/connect with smartfone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this detailed review about the WH-CH720N headphones, Newbie!
We are delighted to hear that the recipient is very pleased with the core experience, including the comfort from the large ear cups, clarity, and ease of pairing (once the phone's pairing limit was addressed). It’s great validation that the sound quality is a perfect fit for their primary use of YouTube and music in a quiet environment.
We truly appreciate you highlighting the important technical notes:
Multi-Function Switch: We understand that relying on the smartphone app to consistently turn the headphones off to save battery is not ideal, and we apologize for this inconvenience. Your feedback is valuable for our design team as we aim for simpler, more intuitive controls.
Bluetooth Pairing Limit: Thank you for providing the detailed workaround for the connectivity issue with the smartphone. This experience of "bumping up against the Bluetooth standard pairing limit" due to hundreds of historical pairings (like the Dexcom monitor) is very insightful and helps other users who might encounter similar unique connectivity challenges.
Thank you again for choosing Sony, and we hope the recipient continues to enjoy the excellent audio and comfort of the WH-CH720N!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Clean and Balanced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony WH-CH720N, and they’ve quickly become my go-to pair for daily use. For the price point, they deliver excellent value without sacrificing the features you’d expect from higher-end models. Key things I like: • Noise Cancelling: The ANC is surprisingly effective. It blocks out background chatter at work, public transit noise, and even helps me focus at home. • Comfort: Extremely lightweight, with soft ear cushions that I can wear for hours without fatigue. Perfect for work calls, commutes, or just relaxing with music. • Battery Life: Easily lasts multiple days of regular use before needing a charge. A single charge gives me more than enough playtime to get through long work sessions and travel days. • Sound Quality: Balanced and clear, with strong mids and highs. Bass isn’t overpowering but still gives a nice punch for music and movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterA11,
Thanks for sharing such a detailed and helpful review!
We're thrilled to hear you're enjoying your new WH-CH720N headphones. They're designed to deliver a great mix of noise canceling, comfort, and battery life, so it's awesome to know they've become your go-to pair.
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
Rated 5 out of 5 stars
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and stays on head while playing basketball, charges quickly too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the good sound quality and quick charging of your WH-CH720N headphones. It's also great that they stay securely on your head, even while you're playing basketball. A key feature that contributes to both sound and comfort is the lightweight design, which uses a comfortable, ergonomic build that is lighter than many of its competitors, allowing for a secure fit that you can wear for hours, whether you're listening to music or on the court.
Thanks for choosing Sony, have a great day!
DiegoV
Rated 4 out of 5 stars
Great value, especially when on sale!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale for around $82. Works great, sounds great without too much fiddling with the EQ settings in app, and is very comfortable! There is a cool feature you can enable in app where the noise cancelling gets enabled or disabled depending on if you're sitting/walking. There was another settings relating to your location but disabled it. Speaking of, the noise cancellation sounds better then my air pods pro 2 (In my opinion) and I feel more isolated when in my noisey work setting. I also picked these out for multipoint. The multipoint is quite nice and the switching is fairly seamless. I use it with my phone, work and personal laptop, and my steam deck. No apparent issues! Sounds great on the deck. I've had these for about 4 months at the time of writing and haven't had any problems. I do wish they were more compact but for the price I can't argue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, it is fantastic to know you’re having such a positive experience with your WH-CH720N headphones!
We really appreciate you sharing your thoughts and it’s great that you’ve been getting the most out of the multipoint connection and noise cancelling.
Thank you for choosing Sony and for taking the time to share your feedback!
Best regards,
Estefany
Rated 5 out of 5 stars
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice pair of headphones gives you a nice bang for your buck Battery can last anywhere from a few weeks up to a few months depending on how much they are used Can connect to two devices at the same time! Sound quality is crisp and nice and with noise cancelling you can hear your music and your music only
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
We are thrilled to hear that you consider the WH-CH720N headphones to be a fantastic value!
We're glad you're enjoying the impressive performance, from the multi-device connection capability to the crisp sound quality and effective noise cancellation that lets you focus completely on your music. It's also great to hear how much you appreciate the long-lasting battery life.
We really appreciate you choosing Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Great quality and price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to other headphones I’ve tried, these are by far my favorite. The volume is loud which I love and I also love how you can choose to have noise canceling on or off. They don’t fall off at the gym and are great for working out. For the price I feel like these exceeded my expectations. I would choose these over any other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie,
It is truly wonderful to know that the WH-CH720N headphones are your favorite! We're thrilled to hear that they exceed your expectations with the volume, the flexible noise canceling feature, and that they perform perfectly for you while working out at the gym. Thank you for choosing Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Very comfortable headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for my teenage son, who finds earbuds very fatiguing when worn for an extended period of time. He loves these over-the-ear headphones, and finds them quite comfortable when doing homework and playing games for several hours at a time. The sound quality is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Appreciante,
Thank you for sharing such a wonderful review of the WH-CH720N headphones!
We are delighted to hear that your son is finding them so comfortable for extended use while doing homework and gaming.
Beyond comfort, these headphones feature our Integrated Processor V1 for excellent noise cancellation and high-quality sound, plus up to 35 hours of battery life with noise canceling turned on, making them a fantastic companion for all-day listening.
We appreciate your decision to go with Sony!
Best regards,
Estefany
Rated 5 out of 5 stars
Great Comfort & Impressive Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fit comfortably even during long listening sessions. The sound quality is clear, the bass is solid, and the battery life lasts much longer than I expected. They feel well-built and lightweight, making them great for everyday use. Definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanR!
Thanks so much for taking the time to share your feedback on the WH-CH720N headphones! It brings us great joy to hear that they are comfortable for long periods and that the sound quality from the clear audio to the solid bass, is standing out to you.
We appreciate you choosing Sony!
Best regards,
Estefany
Rated 4 out of 5 stars
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for a recent trip. Overall I liked them. They were comfortable enough to wear for hours at a time. Sound quality is ok. They do have an insane range compared with other Bluetooth headphones that I own. I actually forgot my phone on the third floor of the hotel and I still had a great connection when I was sitting at the pool! I don't really feel like they get very loud. I found myself tweaking the EQ to understand podcasts and books. I did find that the noise cancelation on the plane worked great. Finally I love that these can be wireless or plugged in which was great on the plane because I could listen to my iPad, iPhone or the seat back entertainment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texan,
We're happy to hear that our WH-CH720N headphones were a great companion for your trip, especially the excellent noise cancellation on the plane and the impressive Bluetooth range! We also understand your feedback about the volume for podcasts and books. For a more personalized listening experience, you can fine-tune the sound settings using the Sony | Headphones Connect app. We appreciate you sharing your detailed feedback as it helps us improve. Thanks for choosing Sony.
Best regards,
Eliab
Rated 5 out of 5 stars
Best headphones ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had recently purchased a new oven and gotten $100 credit for my purchase. Once it hit my email, I decided to look around for what I could get when low and behold, I'd seen these headphones. My previous pair had broken and since I was on the market for a new pair of specifically noise cancelling headphones, I made the purchase. They're now my new favorite! They're perfect for car rides when I don't want to hear all the traffic noises, and the sound quality is great. I use them all the time! 10/10 highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliG!
We are thrilled to hear how much you love your WH-CH720N headphones and that they've become your go-to for those noisy car rides!
They're super popular for their easy to use noise cancelling, lightweight design and impressive sound that makes music and podcasts sound clear and rich. It's awesome knowing they've made your daily routine that much better!
Thank you for choosing Sony!
Best regards,
Estefany
Rated 3 out of 5 stars
Average headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones came partially charged so you may want to charge them before your first use. Included in the box are the headphones, USB-A to USB-C cable and a headphone cable. No case or bag is included. All of my testing was done via Bluetooth. I first connected to my computer to listen to music files, Sirius XM and general videos. There is no upconvert here. If the recording wasn’t high quality, the headphones made it sound even worse. Bass became exceptionally scratchy. High quality recordings sounded very good but I still noticed the bass off on a few songs (Flo Rida, My House). High notes were very good. Next was pairing with my iPad. Easy. Also paired with my Alexa (via Alexa app). Easy to pair and sound was very good. Pairing with my phone took a few tries. And this is where the headphones are problematic. The controls are so close together that I hung up on calls. Volume was very good. The noise cancelling was slightly better than the previous model but both myself and the person I was talking to could hear background noise. Headphone fit was excellent for my ears and very comfortable. Battery life was excellent and I didn’t have to charge for about 4 days. My husband even used them in that time frame when he was doing some yard work. These are average headphones. If you use them for casual listening or with a computer, they will probably be fine. If your primary use will be phone calls, there are much better options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 47states, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Rated 5 out of 5 stars
Fantastic quality at a lower price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking into getting some quality noise canceling headphones because I love listening to music and audibooks without the noise of the rest of the world. I tried listening to both these and Skullcandys and I felt these were a better quality and at a better price. I love the app as well to adjust the bass when listening to music but return it back easily when listening to an audiobook. They're also super lightweight. I'm a huge fan and they've been on non-stop; the battery is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User859255,
Thank you so much for the fantastic review! We're truly heartened to hear that the Sony WH-CH720N headphones have become your go-to for music and audiobooks.
It's great that you had the chance to compare them and found them to be a better fit for your needs. We designed these headphones to deliver a high-quality listening experience with excellent Noise Canceling, so it's wonderful to know that you're enjoying your content without the distractions of the outside world.
We're also glad you're making use of the Sony | Headphones Connect app to customize the sound. And we agree—the lightweight design and long-lasting battery make them perfect for non-stop use.
Thank you for choosing Sony!
Best regards,
Dominick
Rated 5 out of 5 stars
No regrets amazing buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing 10/10 purchase the only thing I would change is how it can’t connect to anything but an iPhone/iPod I really wish I could use the Bluetooth aspect on my MacBook but it comes with a cord so I can hook it up to my computer which works out in my favor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JadaP, Thank you for the positive review! We're so happy to know that you appreciate the excellent sound quality of your Sony WHCH720N. If you're having trouble pairing to another Bluetooth device, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Wonderful would buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for a whike now i bought them after my aurpods kept dying or best buy gave me used ones i was suprised on how good and comfortable they are they are also very airplane friendly as i took them on my two week vacation to spain
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AriannaD,
That's wonderful to hear! We're so glad you're enjoying the WH-CH720N headphones, especially their comfort and noise-canceling capabilities for your flight to Spain. Thanks for choosing Sony for your travels!
Thanks for choosing Sony.
Best regards, Eliab
Rated 5 out of 5 stars
Next best thing to Bose
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite pair of headphones I’ve bought in years. They charge quick, they have excellent sound quality, they have lasted me over a year and they’re comfortable. It’s a shame they raised the price but they are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KatherineO,
Thank you for choosing Sony!
We're elated to hear that your WH-CH720N headphones have been your favorite in years, providing quick charging, excellent sound quality, durability, and comfort. Your thoughtful feedback about the value despite the price change is greatly appreciated. Thank you for sharing your experience with us!
Best regards,
-Fred















