Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Comfy over-ear headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When selecting these headphones I was prioritizing the feel over sound, and these were exactly what I was looking for! They are comfy and fit perfectly over my ears, sound quality is decent and perfectly fine for my casual listening needs. Can't speak to battery life because I actually prefer using them with the wire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Aloof28,
Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
Great for the money... Not for Bassheads
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price (particularly closer to $100 than $150), these are pretty hard to beat. Pros: - With some EQ tuning in the Sony phone app can provide some very good sound and clarity. Excited EQ preset is a good one - Enough bass for most songs paired with clarity for most musical genres as long as you're not looking for thundering bass - VERY comfortable as they are shockingly light and have just the right padding in all the right places... they feel much lighter than they look - These look nice and look more expensive than they are - I don't need ANC but this does an ok job if you turn it on. It doesn't produce noise cancellation miracles like the high end Sony's, Bose, or Apple headphones. Cons: - If you want that really deep bass, think the bass drop in the "Immortals" song by Fall Out Boy, you will NOT feel it with these headphones no matter what you do. The XB910n headphones will work for that. - When you turn on the headphones takes a noticeably long amount of time to connect to your device (compared to older Sony WCHC700N headphones I had) - Had a couple of times the connection dropped already. Reconnects in under 5 seconds but no rhyme or reason to it - So light they almost seem like toys... you will love it while wearing it but it is surprising to pick these up - Doesn't fold up small... folds flat and you'll need to buy a case if packing them up to keep them safe. Overall: - Solid buy if you're on a budget. Definitely try these out for fit at your local store... That sold me on these over the XB910Ns that were not as comfortable on my ears. - Covers all the music you'll likely listen to and looks/sounds good doing it - Very comfortable and no fatigue after hours of wear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Thanks for the 5-star rating! We're glad that you are happy with your headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! -Craig
Beyond amazing and piercing friendly!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these initially because i needed some over the ear headphones for the gym. ive never had noise canceling headphones before so i didnt care for that aspect much at the time, but now, even in my house, i dont want to take them off. I absolutely understand the hype now. Besides the great noise canceling quality, the sound quality is amazing. One of my favorite things of this headset, is that it puts no pressure on any of my hard cartilage piercings and even with stretched ear lobes, they fit perfectly in the headphones- which was a must in terms of headphone shopping. These headphones dont squeeze and they are very light weight. I am absolutley obsessed with these!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannah, Thank you for your detailed and enthusiastic review of the Sony WH-CH720N! Your personal journey from skepticism about noise cancellation to becoming a fan, along with your insights on comfort for those with piercings and stretched lobes, is incredibly valuable. Your passion for these headphones really shines through, making it a compelling recommendation for anyone in the market for comfortable, high-quality headphones. Thanks for sharing your experience! -Carl
Works as advertised!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work exactly as advertised. Noise canceling is excellent. I can be in the room that my wife is watching TV and I can't hear a thing. Soft cushions over the ears. I'd recommend these to my friends. Great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, VanL! We are so happy to hear that your WH-CH720N headphones are working exactly as advertised and that you're enjoying the excellent noise canceling. It's great to know that you can't hear a thing, even with the TV on! We designed these headphones with soft ear cushions and effective noise isolation to provide a comfortable and immersive listening experience. We sincerely appreciate your recommendation to your friends! Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team.
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very comfortable. I bought them for my son on the autism spectrum.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
We are excited to hear about your experience with the Sony WH-CH720N headphones! We are thrilled that you found both the sound quality and the comfort level to be great. Thank you so much for sharing your feedback and for choosing Sony!
Regards,
Dominick
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I bought these as an upgrade from "gaming" style PC headsets and couldn't be happier. Will buy another pair if anything happens to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Robert!
We're incredibly pleased to hear that the WH-CH720N headphones are a successful upgrade for you and that you're so happy with their performance compared to traditional "gaming" headsets!
It's rewarding to know you appreciate the quality and comfort we built into the CH720N. We designed them to deliver excellent noise cancellation and a detailed sound experience—ideal for everything from deep gaming sessions to immersive music listening—all while keeping them lightweight for long-term comfort.
Thank you for your strong recommendation and for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Impressive Noise-Canceling Experience with Sony WH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently had the opportunity to test the Sony WHCH720N Noise-Canceling Headphones in the sleek black color, and I must say, I was quite impressed with their performance. These headphones offer a commendable combination of noise cancellation, audio quality, and comfort, making them a worthy choice for both everyday use and travel. Design and Build Quality (4/5): The WHCH720N headphones sport a modern and understated design in black, which I found appealing. They are lightweight and have a foldable design, making them highly portable. The build quality is decent, though not as premium as some higher-end options. The materials feel durable, and the adjustable headband ensures a comfortable fit. Noise Cancellation (4/5): The noise-canceling capabilities of these headphones are quite effective. They do an excellent job of reducing ambient noise, whether it's the hum of an airplane engine, the chatter in a coffee shop, or the rumble of a train. While they may not offer the same level of noise cancellation as top-tier models, they're more than sufficient for most environments. Sound Quality (4/5): The sound quality of the WHCH720N headphones is well-balanced, with crisp highs, clear mids, and a decent amount of bass. The audio is generally rich and detailed, making them enjoyable for a wide range of music genres. However, audiophiles may find the bass to be a bit lacking in depth. Battery Life (5/5): One of the standout features of these headphones is their impressive battery life. Sony claims up to 35 hours of playback on a single charge, and in my testing, they lived up to that claim. This extended battery life is perfect for long flights or extended commutes, and a quick charge feature provides 60 minutes of playback with just a 10-minute charge. Comfort (4/5): The ear cushions are plush and comfortable, allowing for extended listening sessions without discomfort. The headband is adjustable and adequately padded, further enhancing comfort. However, some users with larger heads may find the fit a bit snug. Connectivity and Controls (4/5): Pairing the headphones with Bluetooth devices is straightforward, and I experienced no connectivity issues during my testing. The onboard controls for playback, volume adjustment, and calls are intuitive and responsive. Additionally, the headphones support voice assistants like Siri and Google Assistant for hands-free control. Conclusion: In conclusion, the Sony WHCH720N Noise-Canceling Headphones in black offer an impressive overall package. They provide effective noise cancellation, a well-balanced sound profile, exceptional battery life, and comfortable wear for extended periods. While they may not compete with the absolute top-tier headphones in each category, they strike an excellent balance between performance and affordability, making them a compelling choice for most users. If you're in the market for a reliable pair of noise-canceling headphones without breaking the bank, the Sony WHCH720N headphones are certainly worth considering.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdoge,
Thank you so much for making an effort to share your detailed thoughts with us! It's lovely to hear your positive feedback with your new headphones! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for the recommendation and for choosing Sony! - Kris
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're excellent. A good size, great sound, impeccable audio, a great value, excellent service from Best Buy, perfect delivery without any problems. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusO,
Thank you for choosing Sony!
It brings us great joy to hear that the WHCH720N headphones impressed you with their great sound, perfect size, and excellent value, along with the outstanding service and smooth delivery from Best Buy. Thank you for your 100% recommendation!
Best regards,
-Fred
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me so long i still have them to this day i would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImJoJo!
Thank you so much for sharing your feedback with us. We are really happy to hear that your WH-CH720N headphones have lasted you so long and that you would recommend them.
These headphones are designed to provide a comfortable fit with long-lasting battery life, along with effective noise cancellation and clear sound quality to keep you connected to your music and calls.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
Different set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pretty good canceling noise device but the one thing we didn’t enjoy was the fact we had to download an app for a sony headphones which we didn’t know about and it took a little while for us to figure it out. Once we downloaded it, it was perfect. I guess it is nice that it is now just connected to the one ipad we wanted to use it for, it doesn’t change to any other devices because they don’t have the app for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaB, thank you for sharing your experience and for highlighting what you enjoyed as well as what could be improved. We’re glad to hear that you’re satisfied with the noise-canceling performance of your WH-CH720.
We understand that needing to download the Sony Headphones Connect app may have been unexpected and took some extra time to set up. The app is designed to help you customize your listening experience, manage settings like equalizer or noise cancellation, and receive firmware updates for the latest features and improvements. Most core functions on the headphones can be used without the app, but using it allows access to the full range of features.
For future use, once the headphones are paired and set up with your preferred device (like your iPad), you don’t need to reopen the app every time—they’ll connect automatically. If you ever want to use the headphones with a different device, you can pair them through Bluetooth settings even without the app, though advanced features may be more accessible with the app installed.
If you have any other questions or need support, our team is here to help. Your feedback helps us make the experience better for everyone.
Thanks again for taking the time to share your review and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Perfect for the price
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are good for the price, they have the bass and quality you want when listening to music or watching movies. You can also download the app if you want to change the eq and have the bass sound crazy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manman,
Thank you for your review! We're glad to hear you are enjoying the sound quality and bass of your new headphones, especially for the price and that you are taking full advantage of the Sony Sound Connect app!
The Integrated Processor V1 is what powers the effective noise cancelling, giving you a quiet listening environment that lets you fully appreciate the music and movies you love. This technology is a big part of what makes the audio quality so clear and impactful.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
Comfortable and covers the bases in airline travel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did some research before purchasing this headset. The charge life is good at 35 hours and while it may not rank number 1 in all categories it ranks #1 in its light weight and comfort to wear. I fly a lot and you get a mixed bag on audio options depending on aircraft. This headset comes with an audio jack, Bluetooth and USB so it covers everything I’ve seen so far.
I would recommend this to a friendCheck for price match when you can
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony’s WH‑CH720N is a lightweight, budget-friendly ANC package. At just ~192 g, they’re the lightest over‑ear wireless ANC cans Sony offers. If you want comfortable, long‑lasting ANC headphones that sound lively and cost a fraction of top-tier models, the WH‑CH720N hits the sweet spot—just don’t expect luxury build or studio-grade acoustic precision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvoUser,
We're delighted to hear they hit a "sweet spot" for you. Our goal with this model was to deliver comfortable, lightweight ANC with lively sound at an accessible price. Your feedback confirms we're succeeding in providing great value and performance for everyday listening.
Thank you for choosing Sony, have an amazing day!
DiegoV
Solid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable & does a decent job of noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannaK,
We're glad to hear you find the WH-CH720N headphones comfortable and that they are doing a decent job with noise cancellation! We aim to provide a great listening experience for everyday use.
Thanks for choosing Sony.
Best regards, Eliab
Great ear phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a good price. I would recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brownfamily,
That is wonderful news!
We are so pleased to hear that you are enjoying the excellent audio performance and appreciate the value of the Sony WH-CH720N headphones. Thank you very much for your strong recommendation and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
BUY dont think twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE BEST HEADPHONES! Honestly I wanted the one that was on sale, and LONG and behold this one was available for a 100 after about 50-75 dollars more. I will say when I pick up a phone with this, friends always say they hear a underwater sound. Other than that, TOTALLY recommend, if you are listening to music or an audiobook.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi APOLLY,
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Insane quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very comfortable! I can say that this is the item you need if you want to avoid conversations and want to listen to your podcast at great quality one thing I can say is I take them into the sauna for 30 minutes and they don't overheat or get damaged so quality is insane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarB, we're absolutely delighted to receive such a glowing 5-star review for your Sony - WHCH720N headphones! It's wonderful to know they're delivering amazing sound and the comfort you need for your podcasts, perfectly helping you stay focused when you need it. And hearing about their performance even after 30 minutes in a sauna is incredible proof of their great quality. Thank you for sharing your fantastic experience and choosing Sony! Regards, -Dominick
Priced good with great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were an amazing gift for my partner! She loves how good they sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arthr!
Thanks so much for sharing your feedback on the WH-CH720N headphones. It is truly wonderful to know that your partner loves how good they sound!
Beyond the sound quality, we packed them with helpful features like our incredible Digital Noise Cancelling to help tune out the world and a lightweight, comfortable design for all-day listening. Plus, the long battery life means less time charging and more time enjoying music, calls or podcasts.
We appreciate you choosing Sony!
Best regards,
Estefany
Good but could be better.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product that blocks out a bit of noise. I wish the swivel points on them was a bit more robust.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, JohnT.
We are pleased to hear that you find the WH-CH720N to be a good product that effectively blocks out noise! We designed these headphones to provide quality noise cancellation and sound performance for everyday listening.
We also appreciate your constructive feedback regarding the swivel points. We are always looking for ways to improve the robustness and durability of our design, and we will certainly share your comments with our engineering team for future product development.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Very nice headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones because I no longer have to worry about earbuds falling out, I can answer the phone with them, and they are noise-cancelling. I can have a conversation and not have to take the headphones off my head to hear or speak to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vincento,
That's fantastic to hear! We're thrilled your WH-CH720N headphones are giving you such a liberating experience, especially with a 5-star rating. It sounds like you're really appreciating the design that keeps them securely on your head, eliminating the worry of earbuds falling out. We're also glad the noise cancellation is working so well for you, allowing you to answer calls and even have conversations without needing to remove them. That seamless interaction is exactly what we aim for with these headphones.
Thanks for choosing Sony. Enjoy the freedom and clear communication your CH720Ns provide!
DiegoV
