Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,664 reviews
Pros mentioned:
Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Product Review: Noise-Canceling Headphones
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently purchased this Somy noise-canceling headphones, and I can confidently say this has been one of the best investments I’ve made, especially for someone with very light sleep like me. I struggle to fall asleep in environments with even the slightest noise disturbances, but these headphones have truly changed that.
The noise-cancellation feature is outstanding — it effectively blocks out background sounds, whether it’s traffic noise, household chatter, or a neighbor’s loud music. The level of silence it creates is remarkable and has provided me with a calm, uninterrupted sleep environment. Beyond sleep, the sound quality is top-notch, with clear highs, rich mids, and deep bass. Music, podcasts, and even white noise sound incredibly crisp and immersive.
The headphones are comfortable enough to wear for hours, which is crucial for overnight use. They are lightweight, with soft ear cups that don’t create pressure or discomfort.
If you’re a light sleeper like me and need a reliable way to tune out the world, these noise-canceling headphones are a game-changer. This has been hands down the best purchase for improving my sleep quality, and the added benefit of excellent audio performance makes them perfect for daily use as well. Highly recommend!
I would recommend this to a friend
Pros mentioned:
Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones at this price point!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very long battery life while still being extremely comfortable making it even easier to use for long periods of time. I've had them about a month and have used them around 160 hours. So far no wear, not even on the muffs. Along with the fact being this is the best sound quality for the price, you can look at Beats but they tend to muddy the bass, Soundcore is good for being very good audio at a low price, but even if you're looking at the Q45's or Space Ones they'll fall a bit short of these(though i am a big fan of the motion boom plus soundcore speaker). Which leaves the Sony WH-CH720N as the best pair of bluetooth headpones for the money, giving slightly more product than would be expected at this price, and Sony keeps its name as a brand for the Audiophiles.(also I've seen the comments about worries for durability, mine have already been through a bit with no issues)
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi EvanH,
You made the right choice with the Sony WHCH720N! We're thrilled that you like the battery life, comfort, durability, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Pros mentioned:
Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Comfortable ANC Headphones with Good Sound
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Sony WH-CH720N Headphones have excellent sound quality. What I like about these over the XM4 is the comfort. They’re much lighter and have less clamping force, resulting in a more comfortable listening experience for longer periods of use. Noise cancelling is good, but not as good as the XM4. Battery is excellent. The controls are simple but functional.
I would recommend this to a friend
Pros mentioned:
Comfort, Sound quality
Rated 5 out of 5 stars
Love them!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These headphones are exactly what you expect for the price. Not only do they sound wonderful, they're compact, easy to carry, and didn't break the bank. I love the slim design and the range of different colors offered. I got this headset for about $160, which was substantially more affordable than those $300+ Sony headsets, which I'm sure sound great, but for the price, I had to pass. They're easy to set up, charge, and are really comfortable. I typically wear my other headset for hours everyday, and can attest they're not uncomfortable and don't leave my ears sore. Although they didn't come with a case, I bought the Air Pro Max case and they fit perfectly inside. Theres also a little pocket which holds my charger & any other accessories I might need.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi Jess,
Very nice! Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you love the price point, compact and comfortable design of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Pros mentioned:
Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sleek, minimalistic and comfortable
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Super comfty with a simple and minimalistic design that looks modern and understated. Sound is amazing. Noise canceling works great, and battery lasts long and overall great value
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi LyanneC.
Thank you so much for taking the time to share this wonderful review of the WH-CH720N headphones! We truly appreciate your detailed feedback.
We're thrilled to hear you love the design and are enjoying the sound quality, noise cancellation, and long battery life! We focused on creating a look that is both modern and practical, equipped with the best listening technology.
Thanks again for choosing Sony!
Sincerely, Jenn | Sony Social Media Team.
Pros mentioned:
Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
This was a worthwhile buy.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
An amazingly comfortable fit, fantastic ambient sound feature that allows me to be aware of my surroundings. The sound quality is unreal and the battery last such a long time I don't need to plug it in to charge for a few days when I'm using it for a few hours at a time. I love the color too. 10/10 would recommend for others to purchase.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Hi PearlE, That's awesome! We are pleased to hear that you like how comfortably fits your ear, and how fantastic the Ambient Sound feature of our Sony WHCH720N as well as the sound quality and battery life of the headphone. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. You chose the best for her. Thank you for choosing Sony! - Marco
Rated 5 out of 5 stars
Quality headphones for a good price.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had these for a few weeks and I LOVE them. Battery life is insanely good. If I had to estimate, I've only charged them twice to full since I got them and it's been a WHILE. The noise canceling is definitely a step up from what I'm used to and while it's not perfect, it sure is close. The awareness sound works great too and you can even customize the amount of sound that filters through. I like the app that comes with it and all the EQ settings as well. I like you can plug in the included aux cord and make them wired headphones. My only issue, which isnt even about preformance, is that the headphones arent really pink. I'd call it a dusty lilac, as it's much more purple in person. Bummed me out a little because I did get these partially for the color. But it's not big enough of an issue to rate it less than 5 stars. They're also very light-weight. They're bigger than what I'm used to but once I got used to it, I literally never notice a difference. It's kinda crazy how light they got these. I've fallen sleep with them on, woken up, and my head and ears werent uncomfortable at all. Great for wearing for long periods of time. They don't fold up but that hasn't been an issue for me. Love them!!
Hello Mole, Thank you so much for the detailed review and for sharing your experience with the WH-CH720N!
It is great to hear that you are finding them so comfortable to wear for long periods and that the battery life is lasting such a long time for you. We also appreciate your honest feedback regarding the color; while we're sorry the shade wasn't exactly what you expected, we’re happy to know you still find them worthy of five stars!
We appreciate your decision to go with Sony! Warm regards and happy 2026! Estefany
Pros mentioned:
Comfort, Sound quality
Rated 4 out of 5 stars
Great headphones!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are good headphones; there is good sound quality with both cable and Bluetooth, and the headphones are comfortable to wear.
(No low-latency Bluetooth codecs though…)
The only issue is that it’s impossible to fully disable noise cancelling without using the app, which is mobile only and requires internet permissions for some reason… that gets annoying somewhat quickly.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great sound and long battery power. I only buy over the ear headphones because of comfort and to block outside sounds and it does a great job of it. I usually listen on them 6+ hours a day and still have 60% left. Sony is the way to go. With a great price tag too.
I would recommend this to a friend
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
Best Bang for the Buck!
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have owned for well over a year. The noise cancelling is fantastic compared to air pods that “noise cancel”
The battery lasts for a really long time. Well over 20 hours of listening time for my use in the gym over the week before needing a charge.
Definitely recommend buying on sale but regardless a great buy at full price , I’m happy with them!
I would recommend this to a friend
Rated 5 out of 5 stars
Very Impressed!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve used these headphones for nearly 3,000 hours and can honestly say they are more than worth the price point. These are excellent for noise suppression and noise filtering in loud work environments, on planes, buses, and trains. The sound quality is clear and adjustable to your personal preferences with the Sound Quality app and gives you plenty of pre-made level adjustments so you can find what you prefer quickly (I use the Bright level adjustments).
They work well for phone calls, have a good Bluetooth range, and hold 40-60 hours of charge even after nearly two years of constant use. Noise suppression will obviously drain the battery a bit faster, but even still these are my favorite headphones of all time. I will be repurchasing this make and model again if mine ever break. They’re just now beginning to show signs of wear on the actual ear cushions themselves, but the cushions are replaceable!
Definitely worth the money :)
Thank you for sharing your incredible and detailed review, LisaV!
We are absolutely thrilled and genuinely honored to hear that your WH-CH720N headphones have provided you with nearly 3,000 hours of excellent performance! That kind of loyalty and usage is a wonderful validation of our commitment to quality.
It is fantastic to know that they are excelling in your noisy work environments and during travel, providing the superior noise suppression and filtering you need. We're also glad you find the sound quality clear and appreciate the customization options available in the Headphones Connect App (including the "Bright" preset you enjoy).
Your feedback on the long-term reliability—including the Bluetooth range and the impressive 40–60 hours of battery life even after two years of constant use—is incredibly valuable. We also appreciate you mentioning the replaceable ear cushions to extend their lifespan!
Thank you again for your strong recommendation and for choosing the WH-CH720N as your favorite headphones of all time. We are here when you are ready for your next pair!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Budget Friendly!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you're looking for budget Noise Cancelling headphones with excellent sound quality and EQ settings, these are your best bet. My girlfriend recently purchased these and with her first time getting into trying noise-canceling and over-the-ear headphones, she loved them. I was interested as I recently purchased the Sony WH-1000XM5 and I wanted to see if these were close to these headphones I will honestly admit, these are crazy good but do lack some of the features that the XM5s do have.
PROS:
Comfort and weight
(Alongside to my XM5's the WH-CH720N's have the same lightweight and comfortable feeling as my XM5's. With wearing them for a few hours, I would honestly say that these feel really comfortable and does not give me any fatigue.)
-Sound Quality
(I was surprisingly blown away by how these headphones absolutely sounded and it was similar to my XM5's. I am not a hardcore audiophile but as a daily user of tech and just being an average person trying them out, it was great. If you are able to find a good setting for the EQs in the app, you can make these things sound like 200-250 dollar headphones.)
-Noise Cancellation
(These have great noise cancellation, especially for the price and it is able to eliminate the sound of road noise, people talking in an open room, and obviously random noise that you hear in a quiet room.)
-Battery life
(With the reported 35 hours of battery life is just insane. My girlfriend purchased these after about a week and receiving them for about 60-65% of the charge at this moment still having 50% is really good and she also uses them for being at home or when traveling.)
CONS:
-Build Quality
(While holding these headphones and seeing how they feel on the hands, it feels cheap which is very understandable at this price point. But it would be nice for Sony to be able to possibly make a better quality pair of headphones at this price and I am fine with this because the sound is what mainly should impress you, especially at this price point which was purchased on sale.)
-No case
(It would be nice on having just a simple case that comes with the headphones to protect them. This is just a personal thing but as a person who spends their hard-earned money, you would want to protect your investment and not just let it sit in a bag possibly breaking them.)
Overall these headphones are worth every penny and if you are someone who doesn't want to break the bank but still want the amazing sound quality, these are your best bet. There are other options out there that do fill in the cons of these headphones but when it comes to noise cancellation and EQ settings, I feel that Sony is top-tier when it comes to this.
Hi Melvin, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Rated 5 out of 5 stars
Best Entry Level Headphones
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This reviewer received promo considerations or sweepstakes entry for writing a review.
These Headphones Are light, comfortable, breathable, and do not make your ears moist like some heavy one. Noise cancellation is greater than most at this price range, definitely better than some above as well. Perfect for those wanting an amazing entry level pair of Headphones that can last you at least 1-2 years with no issues and amazing quality. Is made of plastic but that’s what makes it amazing at being light, sometimes feels as if you have nothing on.
Noise Cancelling on a Budget? Sony's The Way To Go
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve been using the Sony WH-CH720N Wireless Noise Cancelling Headphones (Black) for a minute now, and honestly, they’ve been a solid win—especially for the price. The sound quality is great for casual listening, with deep, punchy bass that really shines in hip-hop, R&B, and pop. The mids can feel a little crowded at times, but nothing that ruins the vibe. If you want a more balanced sound, the Sony Headphones Connect app lets you tweak the EQ and make it your own. Noise cancelling isn’t as crazy powerful as their top-tier models, but for under $150 (and often way less on sale), it actually blocks out a good chunk of background noise—perfect for commuting, studying, or just zoning out.
Comfort-wise, these headphones are super lightweight, and the ear cushions are soft enough for all-day wear without that annoying pressure feeling. The battery life is wild—up to 35 hours with noise cancelling on and up to 50 hours without it. Plus, you can get around an hour of playback with just a quick 3-minute charge, which is a lifesaver when you're on the go. They also support multipoint Bluetooth pairing, so you can stay connected to your phone and laptop at the same time, which is super clutch if you’re multitasking. The build is a little basic since it’s all plastic and doesn’t fold or come with a case, but that’s honestly the only real downside I’ve noticed.
Overall, the WH-CH720Ns are a budget-friendly steal. They deliver great sound, solid noise cancelling, long battery life, and enough smart features to make them feel premium without the premium price tag. If you're ballin' on a budget but still want headphones that get the job done (and then some), these are 100% worth
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had some leftover Best Buy gift cards, and this was the perfect way to spend them! I've always been an earbud person, but it's so nice to have the noise cancelling feature that these headphones offer. The button controls are easy to figure out and use, and I find myself wearing these a lot more often than my earbuds and listening to a lot more music!
I would recommend this to a friend
Rated 5 out of 5 stars
Great headset!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The headset is really comfortable and lightweight. It really blocks the surrounding noise. My ears usually bother me on plane rides, due to the change in air pressure, but when Inwore these on my last trip, i had no issues. The headset holds the charge for a long period of time, making it great to take on a trip, and not having tonworry about charging it. Tge sound quality is excellent and easy to use.
I would recommend this to a friend
Brand response from SonyListens
Posted .
Thank you for the great review, MaribelA!
We are so glad to hear the WH-CH720N made your flight more comfortable! It’s wonderful that the noise cancelling helped with the air pressure and that the battery life lasted throughout your trip.
Thank you for choosing Sony!
Best regards,
Gus, Sony North America Customer Support
Pros mentioned:
Battery life, Sound quality
Rated 5 out of 5 stars
Good surprise
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I typically never expect much from any headphone or earbud but I was pleasantly surprised with not only how crisp and clear the sound was but also with just how long the battery really lasts. Would definitely recommend to family and friends and definitely you if you’re looking for some new headphones.
I would recommend this to a friend
Pros mentioned:
Comfort, Sound quality
Rated 5 out of 5 stars
Why I’m glad I purchased WH-CH720N
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wasn’t sure at first to buy this specific Sony headphones but I’m sure glad I did & it’s honestly the Perfect Sony headphones I personally own, especially for the affordable price! From the light weight comfort, Bluetooth & sound quality & even the look of the headphones, in my opinion. I feel future customers looking to buy this can’t do know wrong & it’s good on your pockets lol!
I would recommend this to a friend
Brand response from SonyListens
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Hi KevinM, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl
Rated 5 out of 5 stars
Noise Cancelling Headphones
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Posted . Owned for 11 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had a few different types of over the ear headphones and these don't disappoint especially for being at such a reasonable price point. I especially like the noise cancelling feature as it nearly blocks out all excess noise and the quality of the reception is optimal. The only problem that I had with these headphones was that they would connect and rapidly disconnect from a brand new TV that I had purchased to use them with but, that was fault of the TV manufacturer not the headphones.
I would recommend this to a friend
Brand response from SonyListens
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Thank you for the fantastic review, PaulD!
We are delighted to hear that you are so happy with your WH-CH720N headphones, especially at such a reasonable price point! It's rewarding to know that you find the Noise Cancelling feature effective, nearly blocking out all excess noise, and that you feel the reception quality is optimal.
We also appreciate you clarifying that the rapid connecting/disconnecting issue was determined to be a fault of the TV manufacturer and not the headphones. We're glad to hear that the performance of the headphones themselves has not disappointed!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Rated 5 out of 5 stars
Fantastic headphones, especially for the price.
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall, my initial response is that I'm very happy with my purchase for this price point. They feel solid and durable and well made.
Comfort - I find them extremely comfortable. I've worn them for up to an hour at a time and didn't have any discomfort while sitting, puttering around, or working out on a treadmill.
Sound - I'm no expert, but I've had several different types of headphones over the years, and I'm very happy with the sound, especially after adjusting the equalizer in the app, which was very easy.
battery life - very impressive. I've used them several hours and the percentage has barely changed.
ANC / adaptive sound control - overall, happy with this. In ANC mode, it blocks most sounds very effectively. I feel like they do a better job than much more expensive Anker and Bose headphones I trialed in the store, so very impressed with that. The ambient sound setting does a great job of making voices around me come in loud and clear, and after some adjustment in the app settings, it can block other ambient noises really well, while still letting voices through. Kind of amazing, actually.
Connectivity - I haven't had any issues with individual connections, however I've had some issues with it switching between devices when using it's ability to simultaneously connect to 2 devices. It can do it, but it takes several buttons. I'll keep playing around with that, in case I'm missing something.
Phone calls - Fantastic. Haven't had connection issues (except with the above multipoint connections) and the sound is fantastic. I can hear them clearly, and my mom, who is hard of hearing, could actually hear me better through the microphone on this headset than when talking to her directly through my iPhone!
All in all, especially for this price point (I paid about $90), I couldn't be happier. I think the multiconnection technology needs some work, but I have zero complaints outside of that. Truly impressive headphones. Certainly the best I've owned, and as I said above, the sound and noise cancellation are both adjustable, and to my ears, were as good or better than much more expensive headphones.