Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Perfect for the everyday user
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the first nice pair of headphones I've ever purchased and I can easily say I don't regret it! I wasn't ready to drop $350 on the newer/nicer model, but I truly don't feel like I'm missing anything with these ones. They fit my smaller head well without hurting, they have decent noise cancellation (that wasn't one of my main concerns so I didn't need it to be the absolute best, I can still definitely tell a difference when I activate the noise cancelling with these) and the sound quality is amazing! I was debating between these and a few JBL pairs, and the associate in-store recommended the Sony brand overall and I can see why. I also particularly like the app that goes with the headphones, I've tried out the beta EQ test thing to see what my sound preferences are and make a custom EQ setting, and WOW has it made a difference! Paring is easy, battery life is normal and definitely good enough for my daily but casual usage, and the buttons are all easy to find/press while wearing the headphones. They are light but sturdy, and feel very sleek. My only fault is that they don't come with a case, but I will be buying one soon to keep them protected. Overall a great purchase and if you aren't needing the absolute best sound quality or noise cancellation, these are the best option for you!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MathewF,
That is awesome! Congratulations on your first awesome headphone and we can guarantee you that you will enjoy this one! You can enjoy listening to your favorite music without any distraction from the outside noise, thanks to the amazing noise canceling capability of our WHCH720N. We're glad that you were able to utilized the Sony app to customized your headphone to your preferred settings.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Thank you for giving our WHCH720N a 5-star rating and for choosing Sony!
Regards,
Marco
Crystal-clear sound and ultra-comfy fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m genuinely impressed by the sound quality, And deep bass, crisp highs, and excellent noise cancellation. The ear cushions are super soft, making them perfect for long listening sessions. Battery life easily lasts through the week. These headphones feel premium without the premium price.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound for the price!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I mow grass and work in yard wearing these for hours…Great sound!
I would recommend this to a friend - Pros mentioned:Sound quality
THE BEST HEADPHONES
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BEST purchase I ever made, these headphones are really useful and it helps me disconnect from the outside world when i need to. And the style of these are soooo cute and i just LOVE the color. The sound quality is top-tier and I really recommend these or anyother Sony item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IndiS,
Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you love the color and sound quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We appreciate the recommendation and thank you for choosing Sony!
-David
Good for a budget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are pretty good for the price, the ANC is pretty effective but it has an odd quirk where if you sing a certain note it will deactivate. The battery has lasted me 5-6 days with about 4 hour use each day and there is an option to turn off any ANC or Ambient noise mode to stretch the battery life. The ear cups do feel a bit small because after a few hours you can feel the frame covering the driver on your ear and it becomes a bit painful, possibly an issue on only users with large ears. The app allows you to fine tune your bass mids and trebles to your preference and I feel like it has a pretty good sound quality, although it isn't incredible it's still really good for the price. I do wish some sort of shell case came included but that is a separate purchase, but these headphones offer great features and great sound for a decent price. (Image from about a month after use)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC,
We are happy that you like most of the features and capabilities of your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Please make sure your headphones are up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-ch720n/software/00289137. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at [email protected].
Sincerely,
Vincent
- Pros mentioned:Sound quality
Better than Beats!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased a second time as the person that got the first gift was so impressed with it that she returned her beats and went exclusively with this for the rest of her family. My daughter LOVES this headphone and far exceeds the Beats by a long shot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC,
Excellent choice! We always strive to deliver the best quality and features with our products. Your satisfaction with your new WHCH720N headphones is greatly appreciated. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly enjoy these headphones more than id expected too theyre comfy look good battery life is great using the mic for the phone works great too only one down side a rattling sound on right side on windy days is highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaL, Thank you for this amazing review of your WH-CH720N. We're glad you love the exceptional comfort, excellent battery life, and overall features of your headphones. You may hear noise (such as a creak, click, or static) through the wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you so much for choosing Sony! -Jess
Best $150 Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I think this is a steal. I got it on sale for $90 and it's basically unbeatable, even at full price. Battery easily lasts 20+ hours and the sound quality is better than my air pods which cost double.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback and for choosing the WH-CH720N, JoshuaC! We are delighted to hear you found it to be an unbeatable value and that you’re enjoying the impressive battery life and sound quality. Our team works hard to provide great performance at a great price, so it means a lot to us to know we’ve made a difference for you.
Thanks for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great but Pricey Compared to Other Brands
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, no issued with them whatsoever. I wear them almost all day for work and they are comfortable. Ive had Soundcore headphones and they are very comparable. I'd get the Soundcore as they are more reasonably priced.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your thoughtful review of the WH-CH720N, BrandonL! We're delighted to hear you've enjoyed wearing them for extended periods and have found them comfortable for all-day use.
The WH-CH720N is designed to deliver a superior listening experience, combining lightweight comfort with advanced noise-canceling technology and immersive sound. Many users, like yourself, appreciate the soft ear pads and balanced headband that help make these headphones comfortable even during long work sessions. We're glad to hear the fit and comfort worked well for you!
We understand that pricing is a key factor for many customers and that value is important when comparing options. While there are a variety of choices in the market, the WH-CH720N includes Sony’s proprietary noise-canceling and sound technology, seamless integration with the Sony | Headphones Connect app for customizable audio, and reliable wireless performance, all to enhance the user experience.
Thank you again for your feedback and for choosing Sony. If you have any questions about getting the most from your headphones, our team is always here to help!
Best regards,
Gus
Sony Social Media Team
Sony, make believe!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony headphone is such a decent introduction to the tech nerd/daily driver/college students, to the world of high class audio equipment. The proprietary app integration with ANC gives this headphone access to Sony's enhanced audio capabilities both in terms of software and hardware. DSSE extreme, switchable ANC, Dual device pairing, Assistant integration.... the lot, it has it all. And for such a good price it's really pushing you to go grab this amazing piece of technology. Sony headphones last long. This could be the start of something amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelKanaka, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Good headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super good headphones, they’re comfortable and noise canceling, but people can hear what you’re listening too if you’re volumes more than half way up, but apart from that it’s pretty good headphones. I lost them but I definitely want to buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AgarP, thank you for sharing your feedback on the WHCH720N Sony headphones!
We're thrilled to hear that you find them super comfortable and appreciate their noise-canceling feature.
Regarding the sound leakage issue, we apologize for any inconvenience it may have caused. Your observation is valuable, and we will take it into consideration for future improvements.
It's fantastic to hear that you’re still interested in repurchasing them despite losing your previous pair.
We appreciate your loyalty and hope you continue to enjoy our products!
Thank you for choosing Sony!
Gus
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much they are the perfect thing to use at the gym when working out as well as just doing errands around the house.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony - WHCH720N Wireless Noise Canceling Headphone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Noise Canceling Headphones are serving me well. I answer calls/listen to music while exercising to block out distractions, and the sound clarity is perfect. The price is amazing for the quality! I highly recommend for anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YvetteW,
Thank you for such a great review and recommendation! We're happy to hear that you are enjoying the superb sound, noise cancelation, features, and overall performance of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great affordable headphones sound quality is good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonM,
We're so glad to hear that your Sony headphones deliver great sound quality and are so affordable—thank you so much for sharing your fantastic 5-star review! Exceptional value and impressive audio are standout features of the WH-CH720N, and it's wonderful to know they've made such a positive impact on your listening experience.
Thank you for choosing Sony—wishing you a truly enjoyable day!
DiegoV.
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent pair of headphone, good quality nose cancelling and affordable. perfect to study
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the WH-CH720N, JoaCor! We're thrilled to hear that you find them to be an excellent pair, highlighting their good quality noise canceling and affordability. It's especially great to know they're perfect for your studies.
We designed the WH-CH720N to offer a fantastic balance of features, including effective noise cancellation and great sound quality, all at an accessible price point. Your feedback confirms that we've succeeded in providing a great value product that meets your needs.
Thanks again for choosing Sony and for taking the time to write a review! We hope they continue to serve you well.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Didnt hear gunshots with ghese on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I listen to music, audiobooks, podcast, and make facetime calls with these daily. Has great range and great sound. I debated on this purchase for weeks and finally bought them on sale. 10/10 reccomend. See picures for my real review.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Squib,
That's awesome! Thanks for sharing your experience with your new Sony WHCH720N. We're glad that you love the audio quality and appreciate the performance of our Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for your recommendation and for choosing Sony! Enjoy! - Marco
Still in Love with these Headphones.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two Years and still going strong. The delivery was good, and so is the quality. I still can't see much wear or tear on my headphones after two years of use. Noise-cancelling is good for the price, and multi-point Bluetooth connect is very addictive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitanshu, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Not bad, not amazing either
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a fan of Sony Headphones for a while now, and I kinda got these headphones on impulse out of sheer curiosity. Full disclosure: I didnt pay MSRP. I like thebuild quality, for this price I’ve seen much worse. The pads are nice and plush, but wont sweat out your ears or anything. I even mowed with these and it was just fine. The ANC isnt amazing, but for this price point, this is about the best you’re gonna get. The hissing was kept to a minimum and it didn’t distort audio quality. My main gripes are sound quality and the drivers themselves. The earcups are quite shallow, and anyone with ears that aren’t flat to their head are gonna have the drivers stab into their ears, causing me to not want to wear them. You can fiddle with the fit all you want, but it’ll eventually stab your ears whether you like it not. The audio quality is also lackluster. The “normal” preset in the sony app sounds super muffled, like I’m listening through a sock or something. Changing it to treble boost kind of fixes it, but now the highs are too sharp. If you’re not an audio snob its not terribly noticable, but for me it is. All in all, these headphones are just OK.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZTech, We appreciate you being a long time Sony fan. We also thank you for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH720N headphones are outstanding. They deliver exceptional comfort for extended use, excellent noise cancellation, and impressive sound quality. Their durability and performance make them a top-tier choice for anyone seeking a premium audio experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Thanks for your fantastic review of the Sony WH-CH720N headphones! It's clear they excel in comfort, noise cancellation, and sound quality, positioning them as an excellent choice for a high-end audio experience. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these are pretty good headphones for a decent price. The sound quality is a lot better than what i was expecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelN,
We're extremely happy you had a positive experience, and we're grateful for your feedback! It's nice to hear that we've exceeded your expectations with the amazing sound quality of your WHCH720N headphones. Thanks for choosing Sony! - Kris
