Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great job sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these Bluetooth headphones, using for watching my programs. Good sound and light wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilC, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
The best headphones I got
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find it very useful to me and convenient every time I needed to attend to a online meeting and even listening to podcasts sermons without me worrying the space from my computer or phone I can literally walk all over the house less worrying the wire connection and Bluetooth minimum space accessibility… I bought this cheaper than the others but the same features so I never regret buying this one. Noise cancellation is awesome….my old one is wired but so inconvenient the good thing about this is you can switch anytime from pc to your phone hassles free.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natan, we're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl
Need to be a bit louder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones amazing sound quality, just wish they were louder but overall best headphones I’ve had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisV, Thanks for the positive feedback. We're glad you like the sound quality. To improve the sound level, make sure to adjust the volume from the headphones and from the source device. If the level does not improve, kindly perform reset and initialization on your headphones. More details on the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html
Regards and thanks for choosing Sony! -Craig
Decent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have a pretty good sound for this price point. Nothing spectacular but it gets the job done.The mids and bass are fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestDev, Thanks for the feedback. We're glad that you like the sound quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I am satified with the product. This is my third pair. One of the ear sides went out on the previous two so I had to replace.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, We are sorry to hear about what happened with your previous headphones. It's good to hear that you are satified with the overall quality of your new Sony noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Great value for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. Decent ANC and sound quality. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thanos, we're glad you like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product sony ………………………….. I like recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fercast77,
Amazing! It always makes our day to hear that customers like you enjoy our product. Thank you for the recommendation and for choosing Sony! - Kris
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. Not amazing but very good sound in a very good quality product for the money noise canceling is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanZ,
We appreciate your feedback and we are happy that you like the sound quality of your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. To know more about the features and capabilities and other information about your headphones, you may check out their help guide: https://helpguide.sony.net/mdr/2966/v1/en/index.html.
We take all user input seriously and will make sure your comments reach the appropriate person.
Thank you for choosing Sony!
Vincent
- Pros mentioned:Sound quality
Breaks too fast
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. But the plastic piece that pivots the ear muff cracks easy and often.
No, I would not recommend this to a friend Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. you can still hear a little of outside noises but still good enough for pricing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexanderS, We are glad to hear that you love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Please take note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Couldn't be happier with these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, long-lasting battery and amazing bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar, Fantastic! Good to know you're enjoying the comfortable fit, excellent battery life, and amazing bass of your Sony WHCH720N. Thanks for choosing Sony! -Sam
Great product and prize
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great heads and especially for high schoolers. My son loves this so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RammohanP, We are glad to hear that your son loves his new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Awesome headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! I really like them and the features they have are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, MWMLLC! We're glad that you are happy with your Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
Noice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset, cant complaint.. noise reduction was okey.. but should be better..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice, We're glad that you're enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones, with a nice long battery life :)
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, pepeOuch! You made the right choice! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fit my head perfectly. Best noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristenL,
Thank you so much for the 5-star rating! We really appreciate how much you love the comfortable fit and noise canceling features of your new headphones. Your satisfaction with our product is our top priority. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
One of my favorite noises canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite headphones I ever gotten from any company
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG,
Awesome! We're really happy to hear your satisfaction with your new SONY headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris
Do not waste your money on this headphones.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate myself for buying thise headphones, they are a piece of crap. The sound is good, the noise cancelation is good … IF … you can get them to sync with whatever you’re trying to connect them with. The app from Sony you need to use to connect to whatever is worthless, it keeps you going in circles until you finally give up and go looking for your old headphones. I will stick and buy Bose from now on as I should have when I made the mistake of wasting my money on this Sony headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidinMontana, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of it. We're sorry to hear that you have an issue with the connectivity and the Headphone Connect app. Please make sure both your headphones and the device you are connecting to have the latest software updates installed. This can often resolve compatibility and connectivity issues. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads
If pairing cannot be done, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Piece of Sxxx
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fell apart and elastic band warped. AND NO, I did not leave it in the heat. Save yourself money, buy another product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JxHAZ,
Thanks for reaching out and sharing your experience. We're really sorry to hear that your WH-CH720N headphones fell apart. That's definitely not the quality we want for our products and we apologize for any frustration this has caused. We're sorry this happened to you.
We appreciate you taking the time to provide this feedback. Hearing directly from our customers is really important, as it helps us understand where we can improve our products and prevent similar issues from happening in the future.
Thank you for considering Sony and for bringing this to our attention.
Sincerely,
Estefany
Not Worth Buying
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones instead of the Bose QuietComfort 45 which I originally intended to buy. These headphones don't have good noise cancelling and the sound quality is very poor. They had an app that supports spatial audio but you are required to pay for them. It's not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IvyM,
We regret to hear that you are not satisfied with the headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). It is also recommended to wear the headphones properly.
Sound quality may vary depending on the source content. You have the option to use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality depending on your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the Sony Sound Connect app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. With the Sony app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Your feedback about the supported apps of the 360 Reality Audio is also appreciated.
Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
