Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. you can still hear a little of outside noises but still good enough for pricing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexanderS, We are glad to hear that you love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Please take note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Great product and prize
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great heads and especially for high schoolers. My son loves this so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RammohanP, We are glad to hear that your son loves his new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Couldn't be happier with these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, long-lasting battery and amazing bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cesar, Fantastic! Good to know you're enjoying the comfortable fit, excellent battery life, and amazing bass of your Sony WHCH720N. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Breaks too fast
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. But the plastic piece that pivots the ear muff cracks easy and often.
No, I would not recommend this to a friend Awesome headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! I really like them and the features they have are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, MWMLLC! We're glad that you are happy with your Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones, with a nice long battery life :)
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star review, pepeOuch! You made the right choice! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig
One of my favorite noises canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite headphones I ever gotten from any company
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG,
Awesome! We're really happy to hear your satisfaction with your new SONY headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These fit my head perfectly. Best noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristenL,
Thank you so much for the 5-star rating! We really appreciate how much you love the comfortable fit and noise canceling features of your new headphones. Your satisfaction with our product is our top priority. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Do not waste your money on this headphones.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate myself for buying thise headphones, they are a piece of crap. The sound is good, the noise cancelation is good … IF … you can get them to sync with whatever you’re trying to connect them with. The app from Sony you need to use to connect to whatever is worthless, it keeps you going in circles until you finally give up and go looking for your old headphones. I will stick and buy Bose from now on as I should have when I made the mistake of wasting my money on this Sony headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidinMontana, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of it. We're sorry to hear that you have an issue with the connectivity and the Headphone Connect app. Please make sure both your headphones and the device you are connecting to have the latest software updates installed. This can often resolve compatibility and connectivity issues. Please check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads
If pairing cannot be done, please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Not Worth Buying
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones instead of the Bose QuietComfort 45 which I originally intended to buy. These headphones don't have good noise cancelling and the sound quality is very poor. They had an app that supports spatial audio but you are required to pay for them. It's not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IvyM,
We regret to hear that you are not satisfied with the headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app). It is also recommended to wear the headphones properly.
Sound quality may vary depending on the source content. You have the option to use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality depending on your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. When the Adaptive Sound Control on the Sony Sound Connect app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. With the Sony app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Your feedback about the supported apps of the 360 Reality Audio is also appreciated.
Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good noice canceling. Cheap. Broke very easy. Not comfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AdamV,
We're sorry to hear you've had such a tough experience with the WH-CH720N headphones. We apologize that they did not fulfill your expectations for noise canceling, comfort or durability.
The noise-canceling settings can be adjusted in the Sony | Sound Connect app, which can make a big difference. It might be worth checking if that could improve your experience.
If you need any further assistance or want to talk more about this, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They're ready to help in any way they can.
Thanks for considering Sony products. We appreciate you sharing this feedback with us.
Sincerely,
Estefany
It was not what i expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was going to have bass in it, because thats what retailer guy told me. Endup not being true
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinBedoya, We're sorry to hear about your experience. This is definitely not what we wanted you to go through. Kindly check the link below. There are steps you can perform to improve the sound quality of your headphones.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
If you need further assistance with your device, you may reach us at [email protected] with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Pros mentioned:Battery life, Sound quality, WeightCons mentioned:Foldability
Buy the headphones, listen to Renaissance
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m writing this review bc I’m listening to Renaissance (for the 163892615th time) and I can hear every layer of music on each track. And if you know the album, you can only imagine how much of an experience that is. It’s like listening for the first time all over again, I could cry. My headphones came on March 1st. I ordered them bc I was looking for practically-priced headphones that were still high-quality. I went with these headphones because they’re price-conscious and I trust the Sony brand. I was surprised by how light-weight they were. At first I was concerned that might be due to cheap materials but I’m sure the weight is intentional, I just didn’t expect it. So, they’re light weight, affordable, great noise-cancelling software, amazing sound clarity, impressive battery life (haven’t charged mine since the first) Only thing I’m not fond of is the headphones don’t fold for easy storage. My last set did so it’s something I’m used to. That was my oversight though. Safe to say Beyonce saved my relationship with these headphones, so buy them and listen to your favorite album with the most instrumentation and enjoy!
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using Sony headphones for a few months now, and they’ve exceeded my expectations in nearly every category. Whether you're an audiophile or just someone who wants immersive audio for daily use, these headphones deliver a premium experience. Sound Quality: The audio is crystal-clear with a well-balanced soundstage. Bass is deep but not overpowering, mids are warm, and highs are crisp. Whether I'm listening to classical music, podcasts, or bass-heavy playlists, the headphones adapt beautifully without distortion. Sony’s noise cancellation technology also works wonders—it effectively blocks out ambient noise, making them ideal for commutes or focused work sessions. Battery Life: One of the standout features is the battery life. On a full charge, I get close to 30 hours of continuous playback, and even a quick 10-minute charge gives me several hours of use. This is a game-changer if you’re constantly on the move or just forget to charge regularly. Comfort and Build: They’re lightweight with plush ear cups that stay comfortable during long listening sessions. The build quality feels solid and premium, with intuitive controls and seamless Bluetooth connectivity. Verdict: If you’re looking for headphones that combine superb sound with outstanding battery life, Sony delivers in spades. They’re a bit of an investment, but the performance and reliability make them worth every penny.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, Weight
Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price, especially since I got it on sale. Comfortable and lightweight. The ear pieces completely cover the ears and noise cancelling feature works well, although you can still hear noise when in very crowded places. I wish battery life would last as long as my old Beats Solo 3 but it still lasts many days which is good for long days of studying. Unfortunately, it doesn’t come with a case. Comes with a (very short) charging cable but not a charging cube. Would give it a 4.4 star rating if I could. In terms of connectivity, it can be difficult to find and connect to new devices but once it does find the connection, it stays connected unless told otherwise.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony Noise-Canceling Headphones, and they have completely exceeded my expectations! The noise-canceling feature is outstanding—it blocks out almost all external sounds, allowing me to fully immerse myself in music, podcasts, or movies, even in noisy environments. Whether I'm traveling, working in a busy office, or just relaxing at home, these headphones deliver an unparalleled listening experience. The sound quality is incredible, with rich bass, clear mids, and crisp highs. The audio feels balanced and full, making every song or video sound amazing. The comfort level is also impressive; the ear cups are soft and plush, making them ideal for long listening sessions without discomfort. Additionally, the battery life is fantastic, lasting for hours on a single charge, and the Bluetooth connection is reliable and easy to set up. The sleek, modern design looks great, and the headphones feel durable yet lightweight. I highly recommend the Sony Noise-Canceling Headphones for anyone seeking premium sound quality, superb noise cancellation, and long-lasting comfort. They are definitely worth the investment!
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Super Product ***
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH-CH720N headphones for a while now, and they’ve been fantastic. The first thing I noticed was how lightweight and comfortable they are—I can wear them for hours without any discomfort. The sound quality is amazing, with clear vocals and deep bass that make my playlists come to life. The noise cancelation is solid, easily blocking out background noise when I’m working or commuting. The battery life is a game-changer—I’ve gone days without needing to charge, and the quick-charge feature has saved me more than once. Pairing them was super easy, and switching between my phone and laptop is seamless. My only gripe is the plastic build, which doesn’t feel as premium, but for the performance and price, I really can’t complain. Overall, these headphones are a great mix of comfort, quality, and features. Highly recommend!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality, Weight
Sony Wireless Noise Canceling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my wife so she could listen to her programs on her phone while working or exercising. The headphones seem to have melted to her head since I never see her without them. They are incredibly light which was important since she's tiny and the battery life is amazing. The active noise cancelling is very good and with the over the ear cushions really insulates from outside distractions. I think she exaggerates just HOW good the noise cancelling is especially when I'm trying to get her attention, but it must be very good. I can watch a high action movie with her on the sofa next to me watching new clips and she's perfectly content. Overall, she loves them, and I'll buy another set as soon as these break or wear out.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
amazing quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality & charge lasts for days after using for hours at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user818671,
Thank you for choosing Sony!
It makes us really happy to hear that you're enjoying the great sound quality and long-lasting charge of the WH-CH720N headphones! We're so glad they're performing so well for you. Thanks for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Total block out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best hands down. I live near a busy Rd and it was horrible trying to sit on my patio and read without distractions and NOW I put these on and listed to my audio books or make calls. It blocks out the sound so good that I only use while I'm in a safe space. The quality is amazing and love the color options. The battery life is great also for those on the run. If your looking for good quality headphones I strongly recommend!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosaH,
Thank you so much for such a great review and strongly recommendation! Nice to hear you found the perfect headphones that matches your needs and expectations. We really appreciate your satisfaction with the superb sound quality, noise cancellation, color, and long battery life of your WHCH720N headphones. Thanks for choosing Sony! - Kris
