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Customer Ratings & Reviews

Your price for this item is $88.00
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2439 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,439 reviews
  • Rated 5 out of 5 stars

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-CH720N headphones are outstanding. They deliver exceptional comfort for extended use, excellent noise cancellation, and impressive sound quality. Their durability and performance make them a top-tier choice for anyone seeking a premium audio experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, Thanks for your fantastic review of the Sony WH-CH720N headphones! It's clear they excel in comfort, noise cancellation, and sound quality, positioning them as an excellent choice for a high-end audio experience. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Background music while on the go.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable enough to listen to high quality music, including symphonies and soundtracks while participating in any long trips, especially with a walkman product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, StephenJ,

      Thanks for the review! We are really happy to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 4 out of 5 stars

    Sony headphones are my fav

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones, I have the ULT ones too and they're a little better than these, but not bad for price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and use. Favorite color so i’m biased. The noise cancelling is not great but i’m not often in a situation where i can really use it anyways. They do get loud, however at 25% volume people can hear what you are listening to even when they are flush with your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think these headphones are great they fit my head perfectly and battery life is great with them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThaliaR,
      Awesome! We're glad you found the perfect headphone for you. Enjoy good quality music with long lasting battery life. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate your 5 Star Review and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good head phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, the bass is really strong and it has good noice canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristianI,

      Thank you for choosing Sony!

      We're delighted to hear how much you like your WH-CH720N headphones, especially the strong bass and effective noise canceling. It's fantastic to hear that they are offering such an exceptional listening experience. Your feedback inspires us to persist in delivering top-notch products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience with these headphones. I wanted a sturdy headset with a loud bass. After my beats fell through I didn’t think I would change brands, but here I am!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaishaP, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WORTH THE PRICE!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome product, I have nothing bad to say about these headphones. Totaly worth the price!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serg,
      Awesome! Glad to hear that your investment with your new Sony headphones is worth it. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Solid Headphones for Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price. Connects very easily via Bluetooth to my computer and iPhone. Fits very well. I had to go in-person to a Best Buy store to try on different headphones. If price was not a concern, I'd go with the XM4 or XM5. But for $100, this was worth it. After having this for a few weeks, the only downside I would mention is that my head hurts after wearing this for about 2 hours. So it's not an all-day wear. This is my first headphone set, so not sure if that's to be expected for every headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryN, we're glad you like our product. We understand your feedback regarding the comfort of your Sony. You can extend the slider to its full length before putting on the headset. Put on the headset with the earpads fitting snugly over your ears. Please check this link for more details:

      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html?utm_source=glean

      If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    THE BEST PRICE AND BEST QUALITY!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am shocked at how great these headphones are! The headphones cancel sound so well, are light, charge quick, have a long battery life and ARE AFFORDABLE COMPARED TO OTHERS! I wanted to buy the Apple brand because I’m use to their products but it’s so expensive! These headphones are almost too good to be true, Sony has impressed me as a first time buyer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pastel,
      Perfect! We're really happy that you are impressed with the amazing sound, noise canceling function, easy charging, and long battery life of your new headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris Sony_US

  • Rated 3 out of 5 stars

    You get what you pay for.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had to mention; i purchased these & returned the next day. I guess well yeah i made a mistake. For a few dollars more (A Sale) With The WH-1000XM4, You get much better quality of a Product. You get hard plastic that doesnt feel like a toy & cheap. Can feel the little added weight guess thats because they the-1000XM4 are also Noice Canceling. They have a nice Golden logo inprint. They also come very well packaged & include a Airplane audio connecter as well as a very nice carry case-Navy blue is Awesome. All of this plus much better Audio enhancements is what i did not get with the cheaper model WH-CH720N and this is why i decieded to return them. Just FYI Hope helps..

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NYCLD, Thank you for sharing your experience with us. We apologize if the Sony WH-CH720N didn't meet your expectations, but we're thrilled to hear that you are impressed with the XM4 model. Your feedback is invaluable to us and will help guide our future improvements.

      Enjoy your XM4, and thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    I love these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality it great. Works excellent. Noise cancellation is A+. Stays charged all day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonicaS,
      Thank you so much for your kind words and positive feedback on the WH-CH720N headphones! We're thrilled to hear that you're enjoying the sound quality, excellent performance and especially the noise cancellation. It's also great to know the battery life is keeping up with your day. We truly appreciate your support.

      Enjoy your listening experience!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Seamless Sound Meets Comfort and Convenience.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones provide good audio experience with their noise-cancellation feature. which efficiently drowns out background noise, allowing for uninterrupted listening. The build quality is solid and battery life is impressive, lasting through several days of moderate use on a single charge. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ratul, Thanks for sharing your thoughts and feedback on the Sony WHCH720N headphones. We're glad you like them. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    ANC works like a charm!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, ANC is impressive for the price. Only downside is where the buttons located. I wish they were more above, closer to my ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Matt,
      Thanks for purchasing our Sony - WHCH720N Wireless Noise Canceling Headphones and we're happy that you are pleased with the ANC functionality as well as the sound quality of your new headphone. We apologize if the buttons are not near enough your ear to access it easily. Your opinion matters to us and it will help us improve our future products.

      You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

      Thanks for choosing Sony!

      Regards,
      Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Whch720

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are way better than the whch710 which are easy to break and sounds great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi willie47,
      Thank you for the 5-star rating! Great to hear you like your new WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Comfy and durable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as a gift for my son’s birthday and he loves them!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for buget

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are cheap for the price, they have really good noise canceling they are really comfy and sound quality sounds really ncie like airpods pro, also they look tuff for fashion. Only down side is gaming because of the sound, but really good if you have a buget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JViozzzz, We're glad you like the sound quality and noise canceling feature of the headphones. We also appreciate you for sharing your feedback on the sound quality when gaming. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Such a good investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are so amazingggg !! The noise cancellation feature is a whole different vibe when listening to music that has a lot of bass. They’re also super cute & lightweight, i’ve never had an issue with them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeong, Awesome! Good to know your investment is worth it. We're glad that you like the excellent noise cancellation, amazing audio, and lightweight design of the headphones. It sounds like we hit the mark with the WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    My review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are not bad at allll, the noice canceling is okay especially when you’re in a large area. The headphones are bigger than I thought but their still perfect. The sound quality is amazing and the battery lasts like REALLY long also it connects really fast but it’s hard to connect it to other devices because you need the headphones app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the beginning the cancellation noise worked perfectly then started to be bad

    I would recommend this to a friend
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