Customer Ratings & Reviews

Posted 1 year ago

Thanks for the 5-star rating, Bcool! We're glad that you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig

Posted 2 years ago

Hi JHH75, We appreciate your feedback and we are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent

Posted 1 year ago

Thank you for your feedback on the WH-CH720N, CorbinC. We are pleased to hear that you found the sound quality to be pretty good and the fit to be comfortable. Regarding the sound bleed through the headphones, this can sometimes occur depending on the volume levels and the surrounding environment. If you find the sound bleed to be an issue, you might want to adjust the volume to a lower level or use the headphones in a quieter environment for optimal performance. We appreciate your review and are always working to improve our products based on customer experiences.
Thanks for choosing us!
Gus

Posted 2 years ago

Hi Tyler64, We are happy to know that you like the sound quality of your phenomenal wireless noise canceling headphones. You chose the best brand. Thank you for trusting Sony! Vincent

Posted 3 months ago

Hi Vicawa,

We are immensely pleased to hear that your WH-CH720N headphones are such a hit! It’s fantastic to know that you’re loving that stylish pink finish just as much as the great sound quality and user-friendly experience.

We strive to create products that look as good as they perform, and we're thrilled they were a worthwhile purchase for you.

Thank you for choosing Sony to add a pop of color and great music to your day.

Best regards,
Dominick

Posted 1 year ago

Thank you for sharing your experience with the WH-CH720N, EthanB. We’re delighted to hear you’re enjoying the great sound quality and comfortable fit—they’re designed to deliver a premium and snug listening experience for extended use.

We appreciate your feedback regarding battery life and understand longer trips can require more playback time. While the WH-CH720N already offers a long battery performance for daily use, your suggestion is valuable and helps us explore ways to further improve our products in future updates. In the meantime, we recommend making use of the quick charge feature: with just a short charging session, you can enjoy additional hours of playback, which can help on longer journeys.

Thank you again for choosing Sony and for taking the time to share your thoughts—your input helps us create better headphones for everyone.

Best regards,
Gus
Sony Social Media Team

Posted 1 year ago

Hi RafaelP, thanks so much for your awesome feedback! We're delighted to hear that the Sony - WHCH720N have impressed you with their durability and long-lasting battery life. It's great to know they're delivering the reliable performance you were looking for. Thank you for choosing Sony and enjoy your listening experience! Regards, -Dominick

Posted 1 year ago

Hi NadiaD, thank you for the great review! We're pleased to learn you're enjoying the soft, comfortable fit and the awesome sound of the Sony WHCH720N. It means a lot to us that you're loving both the feel and performance. Thank you for choosing Sony! Best regards, -Dominick

Posted 1 year ago

Hi BabatundeA,

Thank you for your positive feedback! Our Sony WF-C700N truly wireless earbuds are indeed designed to deliver perfect noise cancellation, great sound quality, and a lightweight experience for all-day comfort. We're delighted to hear that you are enjoying these features!

Thank you for choosing Sony!
Best regards,
- Stephanie

Posted 3 months ago

Hello SANTOSV,

Thank you for choosing Sony!

We're excited to hear that you are enjoying the sound of your WH-CH720N headphones, especially as a companion for your travels. It is wonderful that the lightweight design and noise-canceling capabilities provide you with a great listening experience while you are on the move. For your future trips, you might enjoy exploring the WH-1000XM4 for its specialized atmospheric pressure optimizing or the WH-ULT900N if you prefer a more powerful, bone-shaking bass. You can browse these and our other latest models to see which features best complement your lifestyle at: https://electronics.sony.com/audio/headphones/c/all-headphones

Best regards,
-Fred

Posted 6 months ago

Hi KalingaP,

Thank you for sharing your detailed feedback regarding the Sony WH-CH720N headphones. We genuinely value your input, as it helps us understand how our products perform for our customers in their daily lives.

We appreciate your comments regarding the build materials, the folding design, and the absence of a wear-detection sensor. While these headphones were designed to be exceptionally lightweight for long-term wearing comfort, we recognize that portability and specific automation features are very important for many users.

Please be assured that your feedback has been noted and will be shared with our product development team. Customer insights like yours are essential as we strive to improve our future designs and provide the best possible value across our entire headphone lineup.

Thank you for considering Sony!

Regards,
Dominick

Posted 6 months ago

Hi SindyC,

It’s a true pleasure to hear that your daughter is loving her new WH-CH720N headphones. We are delighted that the amazing noise canceling and audio quality have made such a positive impression, and we appreciate you sharing your family's experience with us.

Thank you for trusting Sony.

Regards,
Dominick

Posted 2 years ago

That's wonderful, nwjuran! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Posted 2 years ago

Good day,MAAT!
Congratulations for getting a good deal. Great quality and a good price. We love to hear that you are satisfied with the sound quality, battery life and ease of use of the "Sony | Headphones Connect" app. Listen to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for choosing Sony! - Marco

Posted 2 years ago

Hi Jonathan,
Thank you for an awesome feedback and recommendation! We are very glad that we were able to give you a great deal. Nice to hear your enjoyable experience with the WHCH720N headphones superb sound quality, lightweight, and customizable app to tailor the audio experience to your specific needs and preferences. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris