Customer Ratings & Reviews

Posted 3 years ago

Hi AnnetteE,
Awesome! We're glad to hear that your new headphones suits your needs and expectations. Nice to know you like the comfortable fit and lightweight of the WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris

Posted 2 years ago

Thanks for commenting, Jroq4! We are truly delighted to hear that you're satisfied with the exceptional sound quality, very light-weight design, and great features of your WHCH720N for its price. Thank you so much for the perfect star review and for choosing Sony! - Romeo

Posted 2 years ago

Hi JViozzzz, We're glad you like the sound quality and noise canceling feature of the headphones. We also appreciate you for sharing your feedback on the sound quality when gaming. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig

Posted 1 year ago

Hello Caboose,

Thank you for choosing Sony!

We're immensely pleased to hear that your dad loves his WH-CH720N headphones, especially as a Father's Day gift! It's wonderful to know he's enjoying the noise cancellation feature to find some peace and quiet, and that he appreciates the sound quality and ease of use. Knowing that he got all this for a great price makes it even better!

Best regards,
-Fred

Posted 10 months ago

Hi EasAli,

We couldn't be happier to hear that your WH-CH720N headphones are working excellently for you! We are thrilled that the battery life meets your expectations and that you have experienced no problems with the performance of the headphones themselves. Thank you for the five-star rating and for choosing Sony!

Regards,
Dominick

Posted 2 years ago

Fantastic! You've definitely made a great choice, CesarA!

We are truly delighted to hear about your satisfaction with the amazing noise canceling feature and superb performance of these headphones. Thank you very much for recommending our WHCH720N and for choosing Sony!

- Romeo

Posted 1 year ago

Hi MonicaS,
Thank you so much for your kind words and positive feedback on the WH-CH720N headphones! We're thrilled to hear that you're enjoying the sound quality, excellent performance and especially the noise cancellation. It's also great to know the battery life is keeping up with your day. We truly appreciate your support.

Enjoy your listening experience!
Best regards,
- Stephanie

Posted 10 months ago

Hi PlatinumPartyboy,

We are thrilled to hear that your WH-CH720N headphones have become such a reliable companion for your gym sessions. It is fantastic to know that the sound, bass, and call quality are providing the performance you need while you're running and lifting.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Posted 10 months ago

Hello JonnyLiu,

Thank you for choosing Sony!

We're honored to hear that your girlfriend loves the WHCH720N headphones and that pairing them was effortless. It’s fantastic to know you’ve had a great experience with your pair over the past two years. Your recommendation means a lot to us, and we’re delighted that these headphones continue to deliver excellent sound quality and reliability.

Best regards,
-Fred

Posted 1 year ago

Hi Sangeetha,

Great! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!

-Ralph

Posted 7 months ago

Hi User749108,

We are ecstatic to learn that your new headphones are whisking you away into another world! It is fantastic to hear that the audio precision is providing that immersive edge you need for your gaming sessions.

If you love being completely lost in the game, you might be interested to know that we’ve taken that "other world" experience even further with our latest release, the WH-1000XM6. It features our most advanced noise cancellation technology yet and even more refined spatial audio, perfect for gamers who want to hear every subtle footstep and cinematic detail with absolute clarity.

Thank you for trusting Sony!

Regards,
Dominick

Posted 3 years ago

Hi AndresG,

Amazing! We are so grateful to know that you are satisfied with the incredible sound quality, well-built & very comfortable fit design, and superb performance of the WH-CH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

Thank you for your purchase and for choosing Sony!

- Romeo

Posted 6 months ago

Hello Mathew,

Thank you for choosing Sony!

We're elated to hear that you are enjoying your WHCH720N headphones. We understand your wish for a folding design like the WH1000XM4 model, and we appreciate you sharing that with us. We will pass along your feedback to our product team. Meanwhile, for an even more enjoyable experience, you might want to explore the WHULT900N or WH1000XM5 models. You can check out these options here: https://electronics.sony.com/

Best regards,
-Fred

Posted 1 month ago

Hi JazminB,

We are ecstatic to learn that you are loving your new WHCH720N headphones and enjoying such crystal-clear sound quality. It is also wonderful to hear that the built-in microphones are performing so well, ensuring your voice comes through loud and clear on the other side of your calls without any interference.

Thank you for trusting Sony.

Regards,
Dominick

Posted 3 years ago

Hi LilC, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Posted 2 years ago

Hi JuliocL, Thanks for the 5-star review. Enjoy and thanks for choosing Sony. -Craig

Posted 2 years ago

Hi LuisV, Thanks for the positive feedback. We're glad you like the sound quality. To improve the sound level, make sure to adjust the volume from the headphones and from the source device. If the level does not improve, kindly perform reset and initialization on your headphones. More details on the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html
Regards and thanks for choosing Sony! -Craig

Posted 1 year ago

Thank you so much for your thoughtful review of the WH-CH720N, BrandonL! We're delighted to hear you've enjoyed wearing them for extended periods and have found them comfortable for all-day use.

The WH-CH720N is designed to deliver a superior listening experience, combining lightweight comfort with advanced noise-canceling technology and immersive sound. Many users, like yourself, appreciate the soft ear pads and balanced headband that help make these headphones comfortable even during long work sessions. We're glad to hear the fit and comfort worked well for you!

We understand that pricing is a key factor for many customers and that value is important when comparing options. While there are a variety of choices in the market, the WH-CH720N includes Sony’s proprietary noise-canceling and sound technology, seamless integration with the Sony | Headphones Connect app for customizable audio, and reliable wireless performance, all to enhance the user experience.

Thank you again for your feedback and for choosing Sony. If you have any questions about getting the most from your headphones, our team is always here to help!

Best regards,
Gus
Sony Social Media Team

Posted 2 years ago

Hi EnricoV, Thank you for the positive review! We're glad you appreciate the amazing sound, excellent noise cancellation, and overall value of your new Sony WHCH720N. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function and to prevent the headphones from switching between noise cancelling and ambient mode, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

REF: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam