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Customer reviews

Rating 4.6 out of 5 stars with 2839 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,838 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Beautiful sound and great battery life!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and long battery power. I only buy over the ear headphones because of comfort and to block outside sounds and it does a great job of it. I usually listen on them 6+ hours a day and still have 60% left. Sony is the way to go. With a great price tag too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Bang for the Buck!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned for well over a year. The noise cancelling is fantastic compared to air pods that “noise cancel” The battery lasts for a really long time. Well over 20 hours of listening time for my use in the gym over the week before needing a charge. Definitely recommend buying on sale but regardless a great buy at full price , I’m happy with them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good headphones!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good headphones, they’re comfortable and noise canceling, but people can hear what you’re listening too if you’re volumes more than half way up, but apart from that it’s pretty good headphones. I lost them but I definitely want to buy them again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AgarP, thank you for sharing your feedback on the WHCH720N Sony headphones!

      We're thrilled to hear that you find them super comfortable and appreciate their noise-canceling feature.

      Regarding the sound leakage issue, we apologize for any inconvenience it may have caused. Your observation is valuable, and we will take it into consideration for future improvements.

      It's fantastic to hear that you’re still interested in repurchasing them despite losing your previous pair.

      We appreciate your loyalty and hope you continue to enjoy our products!

      Thank you for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome. I put them on and im in a whole other world.... sound is perfect for gaming!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User749108,

      We are ecstatic to learn that your new headphones are whisking you away into another world! It is fantastic to hear that the audio precision is providing that immersive edge you need for your gaming sessions.

      If you love being completely lost in the game, you might be interested to know that we’ve taken that "other world" experience even further with our latest release, the WH-1000XM6. It features our most advanced noise cancellation technology yet and even more refined spatial audio, perfect for gamers who want to hear every subtle footstep and cinematic detail with absolute clarity.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-CH720N headphones are outstanding. They deliver exceptional comfort for extended use, excellent noise cancellation, and impressive sound quality. Their durability and performance make them a top-tier choice for anyone seeking a premium audio experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, Thanks for your fantastic review of the Sony WH-CH720N headphones! It's clear they excel in comfort, noise cancellation, and sound quality, positioning them as an excellent choice for a high-end audio experience. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Noise Cancelling on a Budget? Sony's The Way To Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sony WH-CH720N Wireless Noise Cancelling Headphones (Black) for a minute now, and honestly, they’ve been a solid win—especially for the price. The sound quality is great for casual listening, with deep, punchy bass that really shines in hip-hop, R&B, and pop. The mids can feel a little crowded at times, but nothing that ruins the vibe. If you want a more balanced sound, the Sony Headphones Connect app lets you tweak the EQ and make it your own. Noise cancelling isn’t as crazy powerful as their top-tier models, but for under $150 (and often way less on sale), it actually blocks out a good chunk of background noise—perfect for commuting, studying, or just zoning out. Comfort-wise, these headphones are super lightweight, and the ear cushions are soft enough for all-day wear without that annoying pressure feeling. The battery life is wild—up to 35 hours with noise cancelling on and up to 50 hours without it. Plus, you can get around an hour of playback with just a quick 3-minute charge, which is a lifesaver when you're on the go. They also support multipoint Bluetooth pairing, so you can stay connected to your phone and laptop at the same time, which is super clutch if you’re multitasking. The build is a little basic since it’s all plastic and doesn’t fold or come with a case, but that’s honestly the only real downside I’ve noticed. Overall, the WH-CH720Ns are a budget-friendly steal. They deliver great sound, solid noise cancelling, long battery life, and enough smart features to make them feel premium without the premium price tag. If you're ballin' on a budget but still want headphones that get the job done (and then some), these are 100% worth

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Why I’m glad I purchased WH-CH720N

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure at first to buy this specific Sony headphones but I’m sure glad I did & it’s honestly the Perfect Sony headphones I personally own, especially for the affordable price! From the light weight comfort, Bluetooth & sound quality & even the look of the headphones, in my opinion. I feel future customers looking to buy this can’t do know wrong & it’s good on your pockets lol!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinM, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good surprise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically never expect much from any headphone or earbud but I was pleasantly surprised with not only how crisp and clear the sound was but also with just how long the battery really lasts. Would definitely recommend to family and friends and definitely you if you’re looking for some new headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value with great ANC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been impressed with the Sony WH-CH720N headphones. They offer excellent noise cancellation and great sound quality with solid bass, and an incredibly lightweight, comfortable design I can wear for hours. The battery life easily lasts through days of use, and quick charging is a handy bonus. While the build is mostly plastic, it keeps them light, and the performance far exceeds the price, making these a top value pick for anyone wanting great ANC without a premium cost. PD: I have worn them when hitting PRs at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MannyQuestions,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-CH720N headphones have impressed you with their noise cancellation, sound quality, and comfort. It’s wonderful to know the lightweight design allows for extended use and that the battery life, along with quick charging, adds real convenience to your experience. Your recognition of the value these headphones offer means a lot to us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great option for price point!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some leftover Best Buy gift cards, and this was the perfect way to spend them! I've always been an earbud person, but it's so nice to have the noise cancelling feature that these headphones offer. The button controls are easy to figure out and use, and I find myself wearing these a lot more often than my earbuds and listening to a lot more music!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic headphones, especially for the price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, my initial response is that I'm very happy with my purchase for this price point. They feel solid and durable and well made. Comfort - I find them extremely comfortable. I've worn them for up to an hour at a time and didn't have any discomfort while sitting, puttering around, or working out on a treadmill. Sound - I'm no expert, but I've had several different types of headphones over the years, and I'm very happy with the sound, especially after adjusting the equalizer in the app, which was very easy. battery life - very impressive. I've used them several hours and the percentage has barely changed. ANC / adaptive sound control - overall, happy with this. In ANC mode, it blocks most sounds very effectively. I feel like they do a better job than much more expensive Anker and Bose headphones I trialed in the store, so very impressed with that. The ambient sound setting does a great job of making voices around me come in loud and clear, and after some adjustment in the app settings, it can block other ambient noises really well, while still letting voices through. Kind of amazing, actually. Connectivity - I haven't had any issues with individual connections, however I've had some issues with it switching between devices when using it's ability to simultaneously connect to 2 devices. It can do it, but it takes several buttons. I'll keep playing around with that, in case I'm missing something. Phone calls - Fantastic. Haven't had connection issues (except with the above multipoint connections) and the sound is fantastic. I can hear them clearly, and my mom, who is hard of hearing, could actually hear me better through the microphone on this headset than when talking to her directly through my iPhone! All in all, especially for this price point (I paid about $90), I couldn't be happier. I think the multiconnection technology needs some work, but I have zero complaints outside of that. Truly impressive headphones. Certainly the best I've owned, and as I said above, the sound and noise cancellation are both adjustable, and to my ears, were as good or better than much more expensive headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelK, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are amazing!! the ear pieces are so comfortable i forget i am wearing them. the noise cancellation is the best i have ever used. I can’t recommend these enough best headphones I have ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day JennieW,
      Thank you for the 5-star rating and we're glad that you are pleased with the noise canceling feature of our Sony WHCH720 and how comfortable it is to wear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 4 out of 5 stars

    I would purchase sgain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, stay charged for long periods and are comfortable. Sometimes takes multiple tries to pair and would say noise cancellation is about 85%.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for buget

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are cheap for the price, they have really good noise canceling they are really comfy and sound quality sounds really ncie like airpods pro, also they look tuff for fashion. Only down side is gaming because of the sound, but really good if you have a buget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JViozzzz, We're glad you like the sound quality and noise canceling feature of the headphones. We also appreciate you for sharing your feedback on the sound quality when gaming. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a few different types of over the ear headphones and these don't disappoint especially for being at such a reasonable price point. I especially like the noise cancelling feature as it nearly blocks out all excess noise and the quality of the reception is optimal. The only problem that I had with these headphones was that they would connect and rapidly disconnect from a brand new TV that I had purchased to use them with but, that was fault of the TV manufacturer not the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, PaulD!

      We are delighted to hear that you are so happy with your WH-CH720N headphones, especially at such a reasonable price point! It's rewarding to know that you find the Noise Cancelling feature effective, nearly blocking out all excess noise, and that you feel the reception quality is optimal.

      We also appreciate you clarifying that the rapid connecting/disconnecting issue was determined to be a fault of the TV manufacturer and not the headphones. We're glad to hear that the performance of the headphones themselves has not disappointed!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Pretty Good Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very comfortable. I have a big head and over the head headphones can often be uncomfortable but these aren’t. The other reviews about them not being very loud are true but they are loud enough to drown out background sounds at the gym with the ANC. The accompanying app is not the best but you’re not really losing anything without it. All around decent headphones that are comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MirajK,

      We’re happy to hear you’re finding the headphones comfortable and that the Noise Canceling is performing well for your gym sessions. We’ve noted your feedback regarding the volume levels and the app experience as we continue to refine our software for better user control. Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony Headphones were a great buy! They are affordable and sync easily with my iphone 15. Sound quality is crisp and clear when listening at high or low volumes! Fits over ears nice and comfortable not too snug and not too loose. Would definitely recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TMack,
      Thank you for such a great review and recommendation! We're really glad that you are enjoying the superb sound, comfortable fit, easy pairing/connection, and overall performance of your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love these headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first pair of over-ear headphones and I love them so far! The pink is so cute and they are pretty comfy. The only downside is they don't fold or come with a case, so they aren't the easiest headphones to take on the go. I got them on Black Friday, so it was a great deal, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadelineS!
      Thanks so much for sharing your feedback with us about the WH-CH720N. We are thrilled to hear that you're loving the look and feel of your first pair of over-ear headphones!

      We really appreciate your honest note about the folding design and the case. Feedback like yours helps us think about what to improve for the future.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best headphones for your buck!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones for $150. They sound amazing for the price. I listen to a lot of hip hop and that bass really pops. The ANC I have to say is surprisingly good. Super light weight! They feel so comfortable on your head with the foam padding. I use them for chillin watching movies or just listening to music and they do an amazing job. You would love them too if you're into working out and need some light weight headphones to use that wont make you feel uncomfortable with the weight or the fit. The physical buttons are nice and clicky. I've had them for over a month now and I can honestly say that these are the best headphones I've ever purchased and I've bought a couple that made me feel ripped off. If you know Sony then you should know they have the best quality when it comes to sound. I highly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobTech, Thanks for sharing your awesome experience with your Sony headphones. We are glad to hear that they are the best headphones for you. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony - WHCH720N Wireless Noise Canceling Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sound amazing. Great for the gym. Battery is good full charge last for at least 4 days

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TavarionA, we're glad you are enjoying the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

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