Customer Ratings & Reviews

Hi there,
Great! We're glad you made the right decision in getting one of our Sony WHCH720N. Due to its ergonomically designed, it is lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Our WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Your WHCH720N headphones can be used for gaming, however, please be advised that the microphone function of the headphones is disabled when using the supplied cable. An external microphone is recommended for voice chat. For this, we recommend using headphones that are designed for game consoles. We highly appreciate you in purchasing our headphone. Thanks for choosing Sony! - Marco

Hi HenryN, we're glad you like our product. We understand your feedback regarding the comfort of your Sony. You can extend the slider to its full length before putting on the headset. Put on the headset with the earpads fitting snugly over your ears. Please check this link for more details:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html?utm_source=glean

If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi AnnaB, Thank you for sharing your feedback. We're glad to hear that you find the application and noise canceling performance useful in your daily activities. Enjoy and thanks for choosing Sony. -Craig

Hello JavonB,

Thank you for choosing Sony!

We're honored to hear that your WHCH720N headphones are delivering great sound and performing exactly as described. Knowing that our product is enhancing your audio experience means a lot to us. We appreciate your support and hope these headphones continue to bring enjoyment to your listening moments.

Best regards,
-Fred

Hi AlexC,

We are happy that you like most of the features and capabilities of your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Please make sure your headphones are up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-ch720n/software/00289137. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at [email protected].

Sincerely,
Vincent

Hello Caboose,

Thank you for choosing Sony!

We're immensely pleased to hear that your dad loves his WH-CH720N headphones, especially as a Father's Day gift! It's wonderful to know he's enjoying the noise cancellation feature to find some peace and quiet, and that he appreciates the sound quality and ease of use. Knowing that he got all this for a great price makes it even better!

Best regards,
-Fred

Hi CoreyD!
It is fantastic to know that your WH-CH720N is working out so well for you!
We’re happy to hear that the sound quality is hitting the mark and that you're satisfied enough to recommend them to others.

Thank you for becoming a Sony customer!
Best regards,
Estefany

Hi IndiS,

Thank you for reaching out to us today! We're always happy to hear from you. We're happy to hear that you love the color and sound quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi Teamor,

It’s rewarding to hear that the WH-CH720N was a standout choice for your son’s Christmas and birthday celebration! It is a high compliment that he is enjoying these so much, especially given his past experience with other premium brands like Bose.

We specifically designed the WH-CH720N to be our lightest overhead wireless noise-canceling headphones yet, ensuring they remain comfortable for hours of use. By incorporating our Integrated Processor V1—the same technology found in our flagship models—we are able to provide a high-quality audio experience and effective noise cancellation that truly holds its own. We are so happy to have won him over!

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hi NYCLD, Thank you for sharing your experience with us. We apologize if the Sony WH-CH720N didn't meet your expectations, but we're thrilled to hear that you are impressed with the XM4 model. Your feedback is invaluable to us and will help guide our future improvements.

Enjoy your XM4, and thank you for choosing Sony! -Craig

Hi MichaelC,
Excellent choice! We always strive to deliver the best quality and features with our products. Your satisfaction with your new WHCH720N headphones is greatly appreciated. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Hi Selina, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl

Hi EnricoV, Thank you for the positive review! We're glad you appreciate the amazing sound, excellent noise cancellation, and overall value of your new Sony WHCH720N. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function and to prevent the headphones from switching between noise cancelling and ambient mode, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.

REF: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi BrendaL, Thank you for this amazing review of your WH-CH720N. We're glad you love the exceptional comfort, excellent battery life, and overall features of your headphones. You may hear noise (such as a creak, click, or static) through the wireless headphones when traveling through tunnels, or other environments which air pressure changes easily, even if the noise canceling function is on. If this occurs, temporarily turn off the noise canceling function on the Headphones Connect app. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you so much for choosing Sony! -Jess

Hi Lycan!
Thank you for sharing your experience with the WH-CH720N headphones! It brings us great satisfaction to hear that it fulfills your needs as an artist.

This model is designed with lightweight materials for comfort during long sessions and its advanced noise-canceling feature ensures you can fully immerse yourself in your music. We're glad to know you're enjoying it!

Thanks for choosing Sony!
Best regards,
Estefany

Hi JoelKanaka, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hello Dennis,

Thank you for choosing Sony!

We're thrilled to hear that you find them comfortable and that the sound quality meets your criteria. It's great to know that the app enhances your experience as well. We appreciate your feedback about experiencing ear discomfort after prolonged listening sessions, as comfort is essential, and we are continually striving for improvement. Your observation regarding the audio quality during calls is also valuable. Additionally, we are pleased to learn that the design and battery life meet your needs, especially since they last an entire week with daily use!


Best regards,
-Fred

Hi KeonaM, we're glad that you're enjoying your new headphones. Thank you for sharing your feedback and for choosing Sony. Erin