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Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2839 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 2,838 reviews
  • Rated 4 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the beginning the cancellation noise worked perfectly then started to be bad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. The noise cancelation and sound quality are amazing. I would definitely recommend these as a great budget option for a pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarrisonT, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this headphones every single day. Love the sound and comfortable on my ears with alot of piercings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sangeetha,

      Great! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the $$$, not the best noise cancelling but enough to keep me focused on my book (i use NC to read)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NevresG,

      Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, Long lasting battery life. I like the fact that its wireless and includes a cord if the battery runs out. Down side is that it Doesn’t fold up like i would like it to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayB, Great! We're glad that you like the sound quality and battery life. We'll take note of your feedback with regards to the design. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 1 out of 5 stars

    Bad headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Headphones Ever I wish I could give these zero stars. The sound quality is absolutely terrible—like listening to music through a tin can. The bass is non-existent, and the treble is so sharp it makes my ears bleed. Battery life? What battery life? These things die faster than my interest in using them. The advertised “long-lasting battery” is a complete joke. I barely get two hours before they start begging for a charge. Connectivity is a nightmare. They disconnect randomly, lag constantly, and have the worst Bluetooth range I’ve ever seen. If you enjoy listening to static and fighting to keep your audio connected, these are perfect for you. The noise canceling feature is also a scam. It cancels out nothing except my patience. I can hear every background noise louder than ever, making them worse than regular headphones. To top it all off, they feel cheap and uncomfortable. After just 30 minutes, my ears feel like they’re being crushed. Save yourself the frustration and money. These headphones belong in the trash.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy how quiet and how comfortable they are nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliocL, Thanks for the 5-star review. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Sony wh-ch720n

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the sound quality as well as the ANC on these headphones the only issue i have with it is at seemingly random times i Disconnects from my phone and I have to manualy reconect it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound amazing and great bass, highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanS,

      Perfect! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great noise quality and easy to set up and charge time is great so is the battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliaH, Glad you like your new Sony headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great job sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these Bluetooth headphones, using for watching my programs. Good sound and light wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LilC, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    The best headphones I got

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it very useful to me and convenient every time I needed to attend to a online meeting and even listening to podcasts sermons without me worrying the space from my computer or phone I can literally walk all over the house less worrying the wire connection and Bluetooth minimum space accessibility… I bought this cheaper than the others but the same features so I never regret buying this one. Noise cancellation is awesome….my old one is wired but so inconvenient the good thing about this is you can switch anytime from pc to your phone hassles free.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natan, we're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Noice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset, cant complaint.. noise reduction was okey.. but should be better..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nice, We're glad that you're enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 1 out of 5 stars

    Not Noise Canceling and too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most expensive noise canceling headphones I’ve ever purchased and they are straight garbage. Please don’t fall for all the fake reviews like I did. I live in a noisy apartment and work on a busy loud street. I can hear every noise and conversation around me. Now I have to buy another pair and take a chance. In my experience the cheapest pair I bought was the best and it’s been downhill since.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnaA
      We're so sorry to hear that the WH-CH720N headphones aren’t living up to what you expected.

      Since you're in a particularly loud environment, there are a few things we can try to make sure you're getting the most out of them:

      -Make sure the Ambient Sound Control isn't accidentally turned on.

      -Since these are over-ear headphones, even a small gap (like from glasses) can let a lot of sound leak in. Try adjusting the headband for a tighter fit around your ears.

      -In the app, try turning off "Adaptive Sound Control." This feature automatically changes settings based on where you are, which can sometimes turn the noise canceling off when you actually want it on full blast.

      If you’re still having a hard time, please reach out to our support team so we can help you out. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony and sharing your feedback.
      Warm regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Need to be a bit louder

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones amazing sound quality, just wish they were louder but overall best headphones I’ve had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisV, Thanks for the positive feedback. We're glad you like the sound quality. To improve the sound level, make sure to adjust the volume from the headphones and from the source device. If the level does not improve, kindly perform reset and initialization on your headphones. More details on the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html
      Regards and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great value for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Decent ANC and sound quality. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thanos, we're glad you like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Decent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have a pretty good sound for this price point. Nothing spectacular but it gets the job done.The mids and bass are fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestDev, Thanks for the feedback. We're glad that you like the sound quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I am satified with the product. This is my third pair. One of the ear sides went out on the previous two so I had to replace.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewM, We are sorry to hear about what happened with your previous headphones. It's good to hear that you are satified with the overall quality of your new Sony noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A big improvent over CH700Ns

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About 4 years ago I reviewed the Sony CH700N headphones and said it sounded better than 6 other BT headphones I had, but they were not comfortable for more than an album or so. Needless to say I've kept looking, and looking, and with 7 more set earbuds and 5 more over the ear headphones to consider I now have the updated Sony CH720Ns. They weigh a little less than the CH700's and are said to offer 35hours of listening.  I  understand they have improved drivers.  They have a similar feel on my head to the CH700Ns, but a little lighter, and that matters. Id's also say that the foam around the ears is a bit softer, and they are deep enough that my ears don't touch the inner drivers, which is what I think caused the discomfort with the CH700s.  They are much more comfortable and do a slightly better job of noise canceling.  I've found them much more comfortable than the CH700's but they still squeeze a little tight.  In addition I can use Alexa or to change volume (nice).  It also has an ambient mode so you can clearly hear the environment around you via a single button.  The 700's didn't have this function.  Several other headphones I've acquired recently have this feature in one fashion or another.  It's truly worth having if you're going to wear headphones around others.  Using these headphones on the telephone seems fine for the listener but still has the same tunnel sound I found on the CH700s.  The echo cancellation seems to work better, the CH700s prevented me from hearing myself talk and these CH720s allow my voice to be heard as I talk.  This is another improvement. Now how do they sound?  I tried to compare the two headphones (which BT I can't pair simultaneously (nor can I wear).  There is no question that the CH720Ns are louder. And the bass is better,  maybe deeper, or just tighter.  They are not as bass forward as I've found in 'B**ts' headphones, but at the same time these Sony CH720N's mids and highs are a bit firmer and louder than that of the CH700's.   I think that the CH720N's do a much better job of noise cancelation; I tried listening to both with my television on, and the external noise bleed with the CH700's was noticeable, where it was better with the CH720N's (but not perfect).  The ambient listening environment, where you turn off noise cancelation and "bring in" the external noises.  This allows you to hear what's going on around you.  I could hear the television on when my music was low enough, but over say 5 or 6 it had little effect.  Still this is a great feature.   Now to some music from Boston and Pink Floyd; The transition from "Foreplay to Long Time", has some great surround stereo separation, softly swirling from ear to ear.  The CH720s were deeper and more airy.  But I found the mid-range lacking some sort of complexity. The overall balance of the lows and highs on the CH720s was very good but  not quite captivating.  As "Smokin's" bass built the CH720s certainly get your attention but are not overwhelming.  Here the CH700's were not as captivating, lacking some thump.  Listening to the Immersion Edition of TDSOTM, the voices in my head in "Speak to Me (Live)" were surreal with the subtle background noises being heard clearly.  But the full open soundstage was somewhat missing. The girls in "The Great gig in the Sky'' sounded surreal.  I enjoyed the comfort and sound of the CH720s more.  That being said, the deep bass of Money seemed a bit muddled.  But after spending some time with Sony's HeadPhones App I found that via the 'Equalizer' I could either use their Bright mode or create my own custom mode, taking down the bass a notch and kicking up the highs, to give me a better balance.   The headphones also support 360 Reality Audio, which is another subscription service, to which I didn't have any subscriptions.  You can't get to these features from the headphone directly (that I could find). You need to access them from the phones 'Headphones App' and/or 360 Reality app.  But the best feature of the Headphones app is the equalizer, you can modify their sound curve from the app to your liking. One other touted feature is Google and Alexa integration.  Having both Google and Alexa I tried Google first, but the first instruction I tried (skip to next song) was not supported. It could handle volume up and volume down though.  Also when issuing voice commands, my other Google devices could hear my commands and they "won" over the headphones.  Maybe my understanding of how this integration is supposed to work is misunderstood.... but it's not explained anywhere in the "manual" or via the online Headphone app.  After many years I'd say this is a work in progress with too many features not supported.. I also listened with the wired connection and as expected the overall sound stage was much wider and the brightness of the headphones really shined.  Until I connected these headphones directly to my DAC I really didn't know how much  better the CH720s were (via my custom equalization). The headphones take 3+hrs to fully charge, in 3min you can add an hour of play time. They are a big step up from the CH700s.  And they are available at a very reasonable price.  I'm impressed they are not my best in my collection, but for the price they are outstanding, nothing less than $300 comes close.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tcubed, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product sony ………………………….. I like recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fercast77,
      Amazing! It always makes our day to hear that customers like you enjoy our product. Thank you for the recommendation and for choosing Sony! - Kris Sony_US

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