Customer Ratings & Reviews

Hi MelissaS,

Great! We're thrilled that you are enjoying the performance of the speaker. Thank you for choosing Sony!

-Ralph

Hi Chaak,

We regret to hear that you are not satisfied with the XG300. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

Make sure to charge the built-in battery sufficiently. The sound may become low in the following cases. This is not a malfunction.

-While the speaker is running on power from the rechargeable built-in battery, the sound may become low in the event that the rechargeable built-in battery is running out of power and the CHARGE indicator flashes slowly. This, however, does not indicate a malfunction.
-When the ambient temperature of the speaker is high.

You also have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. Please refer to this link:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

You may also find this link helpful:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669901.html

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi ReturnoMan,

Thanks for sharing your review and experience with the SRSXG300. We appreciate your review about the sound quality and volume of the speaker. The overall volume may vary depending on your source. Make sure to try multiple sources. The sound may also become low when the battery of the speaker is insufficient. Make sure to charge the built-in battery sufficiently. You can use the sound settings and equalizer function of the Sony Music Center app to tailor-fit the sound quality to your needs. Please refer to this link for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669917.html

In case you need further assistance, please email the below information to [email protected].

Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Additional Information regarding your experience with the SRSXG300.

Sincerely,

-Ralph
Sony Social Support

Hi BrianjR,

You made the right choice! We're glad that you are enjoying the sound quality of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, cue the next song, and control Party Connect. Thank you for choosing Sony!

-Ralph

Hi CalandraC, Thank you for your feedback. We're glad that you like the sound quality in a quiet room. This speaker is suitable for both indoor and outdoor use, especially when considering the speaker’s design with an IP67 rating. Meaning it is indeed built to withstand exposure to natural elements such as dust and water.

However, we understand your concern about sound performance when there's other noise around. It's important to note that the sound performance can vary depending on the specific outdoor environment, including factors such as wind, background noise, and open spaces, which may affect the perceived loudness.

In some cases, you might find that the speaker's sound may not be as loud as desired for outdoor use, especially in noisy or wide-open areas. For optimal sound quality and performance, we recommend using the speaker primarily for indoor purposes, where environmental factors are more likely controlled, and you can fully enjoy its audio capabilities.

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Erin

Hi DougT, We are glad to hear that you are happy with your purchase. Thank you for choosing Sony! -Carl

Hi Bert,

Thanks for sharing your review and experience with the XG300. We're glad that you like the sound quality of the speaker. It's unfortunate that you are not satisfied with the battery life. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

Make sure to also charge the built-in battery sufficiently. Actual performance time may vary due to the volume, songs played, surrounding temperature, and usage conditions. For more information, please refer to this link (under "Built-in battery life"):

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hello Esty711,
Thank you for sharing your feedback regarding your Sony SRSXE300 Portable Speaker. While we're glad you appreciate the sound quality, we're sorry to hear you find the speaker doesn't get very loud as you would like. We want to make sure you are getting the most out of your speaker. Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the (power) indicator does not flash). When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.

If the Sound becomes low while in use, refer to these helpful links:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611675.htmlhttps://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you need further assistance regarding your concern, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:


Sincerely,
Marco

Hi GeneV, Awesome! We're glad you like the speaker. Enjoy and thanks for choosing Sony. -Craig

Hi JimmyJams, We are glad to hear that you are happy with the SRSXE200 but it is more delightful to hear that you got an upgrade! The XG300 speaker is perfect for bringing a big sound to a portable party. Whether you’re at home or at the beach, park or poolside, this speaker will give you a great sound even at high volume, and will have enough battery life to keep going as long as you do. And, with a comfortable retractable handle, when you’re ready, just grab it and go. Thank you so much for choosing Sony! -Carl

Hi Annthrax,

Thank you for taking the time to review your XG300 speaker. We're so sorry it hasn't performed to your standards when it comes to battery life. We want to make sure you are getting the most out of your speaker. The XG300 will give you 25 hours of play when the battery is fully charged, meaning a single charge should be long enough to power through any party.

Built-in battery life (while the speaker is not in Battery Care mode and a BLUETOOTH connection is established)
Approx. 25 hours: Volume level: 24, Sound: MEGA BASS on, Lighting: off
Approx. 15 hours (default): Volume level: 24, MEGA BASS on, Lighting: on
Approx. 5 hours: Volume level: 50 (MAX.), MEGA BASS on, Lighting: off
Approx. 4 hours: Volume level: 50 (MAX.), MEGA BASS on, Lighting: on

The built-in battery life above is measured using our specified music source. Actual performance time may vary from the listed time due to the volume, songs played, surrounding temperature, and usage conditions.

For more details, please visit this link: https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669896.html

If you need further assistance, you may send us an email at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hi RowenaF,

Great! We're glad that you and your brother are enjoying the sound quality of the speaker. Thank you for choosing Sony!

-Ralph

Hi AmberV,

Perfect! We're glad that you are enjoying this amazing speaker. Thank you for choosing Sony!

-Ralph

Hi JaimeA,

Amazing! We're thrilled that you like the portability of the speaker. Thank you for choosing Sony!

-Ralph

Hi JetV,

You made the right choice! We're glad that you are enjoying the sound quality and battery life of the speaker. With the 25 hours of battery life and IP67 water and dust resistance of the XG300 wireless speaker, you can enjoy a whole day of party from the beach, to the park, and to the pool. Stream anywhere and get things booming with Party Connect where you can combine up to 100 compatible X-series wireless speakers with BLUETOOTH technology and sync your music so everyone dances to the same beat. Make sure to download the Sony | Music Center app to Optimize audio settings, select playlist, and control Party Connect. Thanks for choosing Sony!

-Ralph

Hi MarleniO, thanks for choosing and purchasing our product. We're glad you love the size and color of the SRSXE200. We understand your feedback regarding the volume level of your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html?search=low%20volume

If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! ~Earl

Hi Coool, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. You can adjust the volume by pressing the +/- (volume) buttons on the speaker or operating the Bluetooth device. Please follow this link for more details:

https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611661.html

If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi FransiscoL,

Thanks for sharing your review and experience with the XG300. Your feedback about the bass quality is greatly appreciated. For optimum performance, make sure that the software version of the speaker is up-to-date. Please refer to this link for more information:

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xg300/software/00283954

You do have the option to adjust the sound settings of the speaker to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669923.html

Additionally, you can use the Party Connect function and Stereo Pair function to enjoy a more powerful sound. You may refer to these links for more information:

https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669921.html
https://helpguide.sony.net/speaker/srs-xg300/v1/en/contents/TP1000669922.html

Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi HelenC, Awesome! Thank you so much for sharing such a wonderful shopping experience. We are glad to hear it meets your needs and expectations. Glad to know you are enjoying the incredible audio quality of this speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for choosing Sony! -Jess