Customer Ratings & Reviews

Geek came out and had a ton of knowledge. Showed me some tricks with my new Nakamichi sound bar, sub and rear channels. He did a quick and professional install/mount and set up.

Excellent service- it looks good - just like I expected.

The install and setup went fine, and the sound is great. However, only later have we noticed the sounder is a little off-center to the tv. Not a big deal, They are coming back to adjust.

We are really enjoying our new soundbar, and what a difference it makes in the sound through the TV. Very happy!!!

The squad came on time and did a great job installing the sound bar. Also connected to all my other components.

We wanted to have a soundbar mounted directly below each of two televisions, with no visible wires. The gentleman who performed the installation work did exactly what we wanted and the overall installation process was excellent ... he called before he arrived, confirming his arrival time, he performed the work in a timely manner and to our complete satisfaction, he explained what he had done, and he demonstrated how to use the soundbars in conjunction with the televisions. We were extremely well pleased with all aspects of the service and we will not hesitate to use the Geek Squad for similar situations in the future.

Joe and the Geek Squad Team are phenomenal. They installed a new LG G3 OLED display, re-installed the Sonos ARC, and integrated the AppleTV; all on an articulating mount above our mantle. Looks absolutely amazing; all the cables are hidden and all the functions streamlined. The team even configured the sound, the picture and demoed how to work with the new system.

Soundbar Installation & Mounting :HW-Q930D Below TV worked out perfect I had done all the measurements and calculation beforehand and expected what I received but it was better than I could have imagined with the final results.

Both of the technicians were fantastic. They mounted our TV perfectly. They were also kind enough to give us very comprehensive instructions on how to use it on how to operate it. THEY WERE SO PATIENT AND YOU ARE LUCKY TO HAVE THEM. I was sorry to hear about your layoffs especially Ky. Bi

The techs did a great job installing the sound bar and explaining how to use the tv. They were extremely helpful as well in fixing the improper tv mounting done by a Best Buy 3rd party contractor. However, I paid $250 for Geek Squad tv install and Best Buy sent a 3rd party contractor! They were HORRIBLE. They drilled 16 holes in my wall and improperly mounted the tv. I have spent 2 months trying to get Best Buy to rectify. They keep sending me to the contractor's insurer. The insurer is very responsive, but the contractor has yet to show up and repair my wall. Two months later and I still have large holes in my wall. Very disappointed with Best Buy.

Did an Excellent Job in fixing the Sound bar. The technicians are very knowledgeable and very polite in answering even a simple questions.

Our original set up was the sound bar on the cabinet below the tv but there were some ugly wires showing, so the mount on the bottom edge of the tv looks great and the wires are all concealed behind the tv, huge improvement

The Agents did a wonderful job of installing the soundbar to the tv. We needed this over a year ago. Tv's picture was beautiful, but sound was not good any more. My husband decided after speaking with a few Agents that next time we were close to Lubbock we would go in and talk with someone in the store. It works beautifully. So nice to hear what is being spoken and not have to wear headsets. The agents were quick, efficient and very neat, and explained everything. Love Geek Squad and Tech Support.

Very good sound bar! I really like subwoofer sound on certain channels and 4K shows and movie trailers tested, and would say the sound is just as good if not better than my stereo receiver I donated.Wow! Geek Squad did a Fantastic job on the install although it could not be mounted on the wall due to not enough space had to be refunded!

I probably could have done this myself. But I was already paying for them to install the TV, so I just added this to it. By the time they were done, it was installed very well, they explained everything, and they answered all my questions. Apart from the cost, I have absolutely no complaints.

We are really enjoying the quality of sound from this sound bar. It was installed by the Geek Squad and we couldn't be happier with it. The installer was on time and very friendly. He also helped my husband with a remote on one of our other TV's.

Excellent product and installation. Clean lines Looks great under the TV.

I bought an 85” tv with a soundbar- I expected at least 2 techs to come out to install both- well, it was only 1 tech and he was on time and so quick! He had everything hung and set up quickly, and he was so precise with measuring- he even made sure that the wires from the soundbar to the tv were evenly spaced (there is a 1/2” or less pace to even see the wires)- I couldn’t believe he could lift that big tv- but he did a great job!

I had a terrible time with my purchase and installation of a HW-B650ZA Sanmsung Soundbar. Three delivered units proved to be defective when I tried to install each of them. For the fourth delivered unit, I decided to call on Best Buy's Geek Squad. Fortunately, the fourth time was a charm on having a working Soundbar. The Geek Squad Team had it installed and setup within minutes. The peace of mind was worth it. The two installers were excellent!

The Geek Squad installed my tv and sound bar with very professional results. They were neat and very respectful to our property.