Customer Ratings & Reviews

I got this when they also installed my new tv - seamlessly got the soundbar working properly.

Yes, purchased and had this installed in 2021, they did a great job, and did not cost me any more then signing up with the total tech geek squad plan. Still works great! I get all my electronics form Best Buy, it is nice they are to further assist after it is purchased. They do a great job setting everything up and makes sure it works to our satisfaction.

The set-up team did a wonderful job, it made it so easy to get the installation correct and start watching our new large screen

I just had my new tv mounted by Best Buy a few months before I purchase the soundbar setup . I went into the store and the home theater sale associate wasn’t sure what to ring up so he asked for assistance. The other associate came over and was going to charge me to uninstall my tv and then charge me to reinstall my tv plus charge me for a soundbar setup . I’m like that a lot of services being charge because if I was getting a tv install done they would have just charged me $50 because I have the total geek squad package. But that service would have included an uninstall of my existing tv and mounted the new tv so why would you charge me $100 to do that all over again.long story short they overcharged me , the 3rd party installer didn’t even have to remove my tv from the wall . I told him they charged me for a tv mount install and he told me he would make notes to them so they would know and just go to the store and get my $50 back from the store . I went to the store that was closer to my home to return the service that was not done and they were going to send me all the way back to the other store I did my setup from . Only reason I purchase the install with the other store because I was in the area at that time but because it was only $50 dollars they said they would take care of me . I get it you don’t wanna lose money I use to work at Best Buy years ago but don’t try and inconvenience a customer because you didn’t want to lose money for the day .. I have purchased over 10,000 in that store within a year .Best Buy in Las Vegas have to do better with their customer service . Even when you go into the store nobody speaks or ask if you need help . Every time I go into the Marks location I have to ask for help and people are just standing around talking to each other .. my install was purchased at the Maryland store where it took 3 people to figure out what I needed to be charged and the Marks location hesitated to give me my money back.. with this new total geek squad package the associate need to have a better guide in helping them to figure out what to charge people . Because if I didn’t say something I would have loss out of some money and I’m pretty sure other customers are being overcharged .. the new geek squad service can be great if people really knew what they were doing .

Agent fixed a mistake from previous installers. Hey did a great job, quick and effective, his service went above and beyond expectations!

Very pleasant, knowledgeable and efficient workers

The agents mounted my soundbar and gave clear instructions on how to use it

Bought a soundbar and Sonos one. Professional install, connected all devices. Great job

Had an in home advisor recommend a sound bar above our fireplace when we were looking at TV mounts. This one works great. Sound quality is great and it integrates with Alexa.

I decided to mount my sound bar to the wall, and the boys did a perfect job, making sure it was level. All the hook ups are working perfectly, and it sounds great. I could wake the neighbors if I turn it up

The Geek sqaud team gets the job done. Bought TV's, sound bars and all was mounted within a short time frame. Solid and professional

The team that came over did a nice job and provided helpful recommendations. We had a TV and sound bar mounted with the wires hidden behind the wall. Looks great

Excellent mounting of Sound Bar by Geek Squad to Full Motion Mount. Did not have to set on a shelf. No wires showing!

Quick and professional. Staff was very knowledgeable and proficient

Absolutely no issues with the installation of a Sonos Arc along wit a Sonos whole house system

Charde and her team are absolutely fantastic! So helpful and patience and willing to do anything

Geek Squad is awesome. They arrived at their scheduled time and had our TV/Soundbar installed quickly. They made suggestions that we didn't even think of that made the quality of the set better. They didn't leave until they confirmed all was working as expected. They were very professional and didn't leave a mess. They will do all my future TV installs.

The Tech Squad guys did a wonderful job connecting my soundbar to my new TV. The bracket they recommended and used worked great.

Very friendly and knowledgeable guys, and helped install it in no time!

The sound bar works great!!! Misty, who installed it for me, was very nice and didn’t leave until she made sure it worked great!