Customer Ratings & Reviews

My tech, Truman, truly went above and beyond to be sure my three new Beat Buy purchased TVs and Sonos sound bar were up and running before he left. It took him hours to manage what turned out to be quite a complex job. He was calm and continually problem solving throughout the extended appointment.

Great Sound, easy to install, seems to be a high quality system

Very good sitters nice people to give you time to show your everything

My Geek Squad was efficient and helpful - he completed the job quickly and I can use my sound bar easily again!

We are very pleased with the quality of service and care the two GeekSquad specialists provided. From beginning to the end - first rate. It was obvious they were well qualified and they took special care to give us all the support we needed to use the equipment and answered any questions we had. When they left the area was completely cleaned up and they left a card in case we needed further support at any time. Amazing!

The installer knew his job and did it well. I can enjoy the effects the sound bar produces.

Excellent service by Mike. Installed 2 TVs with Roku and a sound bar.

Smooth, efficient and educational setup. Both technicians were on point and worked to assist me in managing my new soundbar setup..

Geek Squad's Rick Custer is one of very few who truly understands Sonos. Installation was flawless. He took the time to demonstrate use and adjustments. Can't recommend him highly enough.

Efficiency is the key word. On time, friendly, and knowledgeable. I use them ALL the time. THE BEST!!!!!

The agent connected my sound bar to my t. And showed me how to do ie myself if I mistakenly disconnected it. He was great

The guy was on time and courteous. He discovered why my sound bar wasn’t working right away.

Curt and Damian could not have been more professional, knowledgeable, patient and kind. Their expertise is incredible. They were so efficient and patient and worked so well together that all our TVs were set up and moved in no time. They took us through how to navigate each one. Just incredible the service they provided. These 2 are KEEPERS and such a valuable asset to Best Buy.

The agents who came to my home were friendly, efficient and did a good job.

The installers got the sound bar working but they were very rude to each other, and not in a humorous way.

The Geeks installed the mount easily. We had another mount that we thought we wanted to use instead. And the Geeks looked at it and were honest that it might work but once we tried the install, it just did not look sturdy so we went ahead with the BB mount and we appreciated how nice and efficient the team were.

We're are so grateful for Chris & Nick who came by today. First of, they both have an awesome attitude, very knowledgeable, great teamwork, & customer-oriented. There's no doubt that they're going to be our best choices when we need anything done. Again, kudos to Chris & Nick!

The agents did an excellent job connecting my TV and speakers to all my sound devices, and they were very helpful and courteous. They were quick as well. I would have given 5 stars but the original technician that came out to diagnose the noise coming out of my speakers wasn't quite experienced, and made a mistake in diagnosis, and said that my speakers are blown. So, I purchased a pair of $800+ Bowers & Wilkins ceiling speakers from Best Buy, which did not correct the problem. Thankfully, I didn't give them my former expensive and great replaced speakercraft speakers to dispose. When I notified them, they quickly came back and reinstalled my old great speakers, and I was able to return the new unnecessary speakers. I recommend have Best Buy's/Geeksquard's scheduling system well connected, so that the same customer instruction will appear and be known by all technicians instead of sending a tech out and they can't see the instructions - making the customer repeat why they are coming over & over. Otherwise, I was very happy with the crew that came out. So, sending an experienced tech first to diagnose the problem will help, and having their scheduling systems talk with each other are both company issues and not the tech's.

John and his agent assistant came in set up my tv and connected my audio system! Fast, looks great, wires, and sounds awesome!

Simple to set up with tv great sound and subwoofer is awsome