Customer Ratings & Reviews
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Top Mentions
- Rated 1 out of 5 stars
KIND GEEKS
Donna Posted
BUT, THEY SHOULD HAVE KNOWN I DID NOT NEED THE EXPENSIVE REMOTE WITH COMBATS!! TV sent up, sound bar,Rocket FISH assembly SUPURB!
I would recommend this to a friendThis review is from Add-On Soundbar Setup
- Rated 1 out of 5 stars
Mr Dano
Dano Posted
You tube tv not connected. VCR not connected correctly.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Nojoy
NoDelivery Posted
Worst experience possible. Nobody showed up. Nobody tried to remedy non delivery
No, I would not recommend this to a friendThis review is from Add-On Soundbar Setup
- Rated 1 out of 5 stars
Greek Squad was supposed to come on August 19th, b
reggin Posted
The Greek quad was scheduled to provide service on August 19, 2020, biut they failed to appear.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted
Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 1 out of 5 stars
Nothing done yet.
NoworkdonebyGeekSquad Posted
No work done yet by Geek Squad. No email or follow-up.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
disappointed
disappointed Posted
agent wasnt sure how to connect it. i had to figure it out myself
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Job not done
Alexadotandreview Posted
They didnt hook up because appropriate cords werent available.
I would recommend this to a friendThis review is from Add-On Soundbar Setup
- Rated 1 out of 5 stars
Not hooked up correctly-
Ram2 Posted
Spent 30 minutes on phone with Samsung to get sound bar operational- supposed to have 3 speakers but only 1or 2 work!
No, I would not recommend this to a friendThis review is from Add-On Soundbar Setup
Brand response from GeekSquadSupport
Posted
Hi Ram2 – I’m sorry that you haven’t been able to get your sound bar working! Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can re-schedule an Agent to come back out to double check that work for you. Alternatively, if the sound bar was bought within the past 15 days (30 or 45 if you are a My Best Buy Elite or Elite Plus customer, respectively) you can bring it back into a store for a refund or exchange.
- Rated 1 out of 5 stars
What Geek Squad?
None Posted
Geek Squad did not repair my sound bar. It still does not work and
No, I would not recommend this to a friend - Rated 1 out of 5 stars
$49.00 for what?
Penguin Posted
Paid $49 to have Best Buy contractor plug 1 wire into the back of my TV.5 seconds labor. Pretty poor value.
No, I would not recommend this to a friendThis review is from Add-On Soundbar Setup
- Rated 1 out of 5 stars
NO NONE DID NOT DO ANYTHING
SOUNDSYSTEMISSUE Posted
he did not do anything and left. OF NO HELP AT ALL
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Mr. Tipotsch
montrose Posted
Agents put in sound bar but it does not work properly.
No, I would not recommend this to a friendThis review is from Add-On Soundbar Setup
- Rated 1 out of 5 stars
Pointless
Joseph Posted
Failed install didnt have correct tools driving a uhaul truck
No, I would not recommend this to a friendThis review is from Add-On Soundbar Setup
- Rated 1 out of 5 stars
UNHAPPY
missmk7 Posted
I needed help to down load my WEBROOT. I’ll just come into the store with my IPAD
No, I would not recommend this to a friendThis review is from Add-On Soundbar Setup
Brand response from GeekSquadSupport
Posted
Thank you for taking time to reach out about this. I'm sorry to hear that you were unable to get assistance in downloading Webroot. We look forward to seeing you in the store and helping you then. Please let us know if you have any further questions or concerns.
- Rated 1 out of 5 stars
Never Showed to Perform Service
Another joke don’t get scammed that they will schedule an appointment and show up!
No, I would not recommend this to a friend - Rated 1 out of 5 stars
sound bar
Cooper Posted
Can't rate the sound bar as I never purchase one in 2021
I would recommend this to a friendThis review is from Add-On Soundbar Setup
- Rated 1 out of 5 stars
Over $300 to install 2 in ceiling speakers?
nadler Posted
I was charged triple what I should have been charged.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Not happy with the geek squad
Badservice Posted
The agents did not know how to install the sound bar
No, I would not recommend this to a friend - Rated 1 out of 5 stars
No follow up call
Ssaaa1411 Posted
No follow up after gentleman from magnolia came to my home to look at the equipment that needed to be installed.
No, I would not recommend this to a friendThis review is from Add-On Soundbar Setup
- Rated 1 out of 5 stars
They didn’t fix my problem
Timothy Posted
They miss diagnosed my problem. I ended up fixing the problem myself!
No, I would not recommend this to a friend