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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 7,923 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick and professional. cleaned up when finished.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installing TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, quick, friendly service, by knowledgeable people who are very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio set up team awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two guys set up my audio system and it sounds awesome! When any action scenes come on, I feel like I'm right there in the movie. My surround sound system never sounded like this before. 5 stars guys and thanks.....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in and set up everything, explained everything very happy with it all completed. They were. professional and I could not done it without them and I would not hesitate to call and have them come back for anything else I need done.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    LG soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound ! .... makes TV, movies and music so much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STELLAR ALL AROUND SERVICE!!!! SOLID 10 STARS!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon gave me a courtesy call about an hour and a half before their scheduled time. Then arrived an hour or so later with his assistant Trey. I let them in; showed the set up area for the T.V. and they went straight to work! I left them alone to do what they do and before I knew it; they finished! Took the time to show me the features, set up the apps, cleaned up and left. They were on-time; quick - fast - efficient - personable and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek sent a team a professional team to install our new TV. Work was done professionally and cleanly.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Yes my TV was installed quickly but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good about them installing but I am still having issues using my volume with My T.V. controller!!!! It mutes and volume won’t go up or down, I want to use only one controller and yes I am still learning my new T.V. which is much advanced of course than my older model T.V. It would have been a complete & better service if they showed me how to use & program the remote with all these features it has... I don’t enjoy as much as I should be.. I adjusted a lot of things like color, picture, volume mode etc ..... I will recommend Geek Squad I’ve always had a great experience unfortunately not all workers do the same job or give the same services all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    They are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad people are exceptionally knowledgable! They are friendly, efficient, professional, and focused on customer service and customer satisfaction! They are the only people I will call for any of my audio or visual equipment needs!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Destroys Old Woman’s Fear of Technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “geekers” installed product and trained me so fast that I’m trying to think of myself as a tech wizard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great work always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. explained what doing throughout figuring out what equipment was not working. thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well worth the cost!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always bring in the geek squad to help me design set up my system so that it works properly every time. No more problems about whether I’ve hooked it up the right way or not, the geek squad comes in to make sure it works for me and at reasonable cost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Bose lifestyle surround sound 2 streaming channels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great. Very patient in explaining & demonstrating how to use all of my systems, not I’m gonna remember everything but I got a go start. He even Sketched it out for me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tech Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech set up sound bar in minutes, and zeroed in best sound and use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tried hard to fix my audio problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My surround sound was an old system but he tried SO HARD and for so long to fix it. He was there for hours but it could not be fixed. He ended up selling me a new audio system for less than $200 which is fine. Not surround sound but the sound is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dynamic duo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daryl and Domenic were spectacular! They are very professional and knowledgable in their job! They took their time in mounting our 2 tvs and cleaning up after the project was done. I will always request them in my home for any future projects. My husband and I can not express how grateful we are for the 2 of them and how patient they were with our decision making.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was fantastic! She was friendly and professional!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    The Geek Squad Made a Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very professional, and they connected all of the components.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Our Geek Squad Tech the BEST of the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was EXCEPTIONAL in his knowledge, made sure we understood how to operate the TV and Soundbar and explained in simple language what our product will do. GREAT GUY!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fast and efficient and answered all questions

    I would recommend this to a friend
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