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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 7,923 reviews
  • Rated 5 out of 5 stars

    The geek squad were vey quick and knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were very professional and nice. They were very helpful with all my questions. They showed me how to use everything

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The installer was great, "Gab" took the time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gab was great, he took the time to explain and answered all questions. Very knowledgeable and neat. Made the experience very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    These are the tech problem solvers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a group of technicians who a. know what to do b. know how to explain c. are civil, even kind, to customers. This service is a godsend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar installation was done with no issues. Very professional courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    wonderful installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my speakers in my ceiling from the attic. They took great care in the installation...very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Steve did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely, Steve did a great job, would refer him to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was very courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was confident the Geek Squad member could install my new device. He was very nice and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable, very professional and great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my soundbar quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers who came to my house were great. They installed my soundbar, showed me how to use the remote control, and were out in 45 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp sound. Easy wall mount option. Sub woofer has significant output. Feels like a small movie theatre...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Attaching sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs did a great job setting up the sound bar. Works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Greatness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very efficient in the service and ver polite.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Best Buy Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was pleasant and informative. i would not hesitate to use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my soundbar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use the geek squad for my Best Buy purchases, Reasonably priced and highly efficient. They always explain everything as they are installing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and I got it free for buying something. I don't remember what I bought but free is free I'm not complaining.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very knowledgeable and helpful, they did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job installing the sound bar system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent set up our Bose 700 Soundbar quickly and we are very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad hooked up Sonos Arc and Sub to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up Sonos Arc and Sub to existing TV. Installation went smoothly. I will use them in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did GREAT install on my soundbar!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who connected this soundbar were excellent - very professional, but also very personable. Answers my many questions - I wear hearing aids and wanted to know if this would help me hear dialog over the background music/noises. They assured me it had a dedicated speaker and it would. These two were so great they deserve a free pizza from their boss!!

    I would recommend this to a friend
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