Customer Ratings & Reviews

After the first horrible experience with the installation, the second time around went very smoothly. But was after getting a plumber to fix something that didn’t have to get fixed and waste another $300. But overall it was good

It wasn't the contractor's fault, but Best Buy policies. This led to a boatload of subsequent issues and almost 3 hours on phone calls only to be told information that they ultimately didn't do. The policy is one thing, the communication, poor accountability and zero interest in caring for a long-term customer leads me to shop elsewhere in the future (including 2 dishwashers bought and installed by competitors last week).

This was a terrible experience trying to get a stackable washer and dryer. Best Buy had two delivered to my house open box. The first one worked for one week they had the service guy come to look and he indicated it needed to be returned. The second opened box was delivered and when I purchased it in the store it had minor scratches when it was delivered it had huge dents on the side and had to be returned. I received a call from customer service indicating I would receive one out of the box but they only sent service people with the materials to install the unit but no unit. I told them to not leave it without a machine, Someone from customer service called me later but I was in a meeting at work and they said they would call me back but no one ever called back. I notice the unit is taken off my credit card without anyone calling me back. I took off of work to have the units delivered and I have ended up not having a unit to wash or dry my clothes. This is terrible customer service for a loyal customer to your company. I still need a unit!!!!

Installation service was excellent. Showed up on time. Was very careful to not cause any damage and quickly had the unit installed and working perfectly.

The delivery driver let me know that I needed a different installation team for the side vent option. He called the Geek Squad team and the lady on the phone was able to help and update the order for us right there and then. That was extremely helpful. I would suggest the customers be “prompted” at some point during the order process to be able to select the kind of dryer vent installation needed so that way this type of delay doesn’t happen to others.

This review is simply about the service we received at Best Buy before, during and after the installation. This is not about the GE Washer and Dryer we purchased. We purchased the GE Stackable Washer and Dryer from the store as opposed to online because the Salesman assured us if there we any issues we could contact him directly as opposed to having to call customer service. Oooooh Boy did he ever lie through his teeth. We ordered a Stackable GE Washer/Dryer with a Gas Dryer to be delivered to our townhouse. Delivery was confirmed and the delivery crew was early. We told them that it was up 3 flights of stairs, they immediately became concerned and agitated. The supervisor went up to the installation area and promptly announced that they had the incorrect size of gas connector. They didnt have any replacements and we would have to call customer service for another crew to come out and perform the install. They dropped the W/D on the first floor and refused to take it upstairs. We called customer service and they said the earliest another crew could come out would be 4 days later. That crew came, they were able to take it up the 3 flights of stairs, and install it. Unfortunately, they had no clue what they were doing and had to keep calling their supervisor for advice. (It also turns out that the truck is stocked with all sorts of sizes of accessories to make sure things fit.) Also in the process of installation, they left some nice sized holes and marks on the walls. They installed it, but the washer didnt work. We contacted the Best Buy where we bought it and they said we had to call customer service. We call customer service and they schedule another technician to come back out. We have to wait another 4 days for that one to out. He comes out and promptly informs us that the washer has a faulty locking mechanism. I call the store again, same song and dance and we have to contact customer service. I call customer service and they proceed to authorize a swap of the unit and reinstallation. This takes another 7 days. Finally on the third try, our W/D unit is installed and working. I will never buy another appliance from Best Buy. Customer Service is lacking at best, the delivery team is on such struct delivery guidelines that they cannot administer a personal touch. It was simply the worst experience I could have imagined.

The installer was extremely professional, fast, and knowledgeable.

The service is priced right and the crew makes it seemless. They do force you to buy equipment even if you dint need it.

The guys who came To install were careful gave directions and tested product before they left. Could not ask for more. Very friendly

Haven't had problems. Washer dryer works great for one person doing about two weeks worth of laundry. Not a lot of bells and whistles but gets the job done for the price point.

Best washer and dryer around.. The technician did good Hooking this up and took the old washer and dryer away!!!

The guys came promptly to deliver and install the dryer set.

they did their job as agreed. They spent time to install properly.

I wouldnt purchase an appliance from Best Buy again. The installers were very nice but didn’t remove the shipping rod from the washing machine, they didn’t hook up the drain hose! I didnt receive the dryer vent that I paid for. Forced to purchase new washer hoses that they just left and utility room floor. The Dryer has a huge dent in the top! Tried to Contact Best Buy to report it. So far still no response from them. The washer & Dryer work fine used them for about six weeks now.

Extremely professional. Excellent service. Very insightful and considerate

Fantastic! These guys (I'm so sorry I didn't write down their names) were thorough, knowledgeable and careful!

Installed right. The installers were friendly. Overall, nice service they performed. Worth the value.

To get my old washer and dryer out, the stove had to be moved. The dude demanded another $100. felt worse than having my lunch money taken from me

Great item . It was easy to pick at the store and a good delivery

Oscar and his assistant were great. Helpful, attentive, careful, respectful of the space and efficient in finding solutions as they removed the old unit and prepped for the new. They couldn't install because the gas valve had to be changed. Had to reschedule installation of new unit. Different team came.