Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.1 out of 5 stars with 44 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.1 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

59%would recommend to a friend

Customers are saying

Customers express satisfaction with the STM30E Heavy Duty Steamer's cleaning abilities and affordable price. Many customers find it to be an excellent and quick cleaning tool. However, some customers have experienced issues with the steamer arriving broken or not producing steam, resulting in dissatisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
  • Pros mentioned:
    Performance, Steam pressure
    Cons mentioned:
    Wheels

    Rated 4 out of 5 stars

    Initial problem solved quickly

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I received the Sun Joe, one of the wheels was broken at the axle mount. I contacted the manufacturer, sent them a picture, and they quickly sent a replacement wheel, which fortunately, was fairly easy to swap out. The machine performs well and the included accessories are appropriate with the possible exception of the wallpaper steamer, since I have no wallpaper to remove. The tank is easy to fill, it heats up quickly and the unit provides steam for a surprisingly long time before a refill and reheat is needed. This is a good unit for spot cleaning and deodorizing after pet accidents.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Steam pressure

    Rated 5 out of 5 stars

    HANDY MUST HAVE tool!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been using this HANDY tool for so MANY projects around the house and with an extension cord even outside! CLEANED MY CAR RIMS PERFECTLY! Strong and durable with great steam pressure! Need to buy another for a friend! It has held up well so quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great steamer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this steamer. It is easy to use and works great

    I would recommend this to a friend
  • Cons mentioned:
    Wheels

    Rated 4 out of 5 stars

    steam good, wheels bad.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as far as steam goes, this thing is an absolute beast. no complaints at all. but....the wheels are junk. arrived broken, returned for exchange and those came broken also. contacted sun joe and to their credit, they sent me a new one that was fine but one of the wheels broke while using it the first time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It got it done

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not a bad item. One piece was broken in the box when received but all other parts were intact. It does stem but at times more water than steam come out and that makes it hard but it does get scum build up when you have it on high pressure and get close to the area that has the dirt and scum. It slides it right out so I will say it does the job just wish more steam that water

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received this product today and tried it out. Well I should say, I attempted to. The steamer continued to flash red and manual stated that it was low water level. It made no sound ether and I obviously had it filled. I toggled the power switch it would run for .25-.40 seconds then start to flash again.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear BestBuy Customer,
      So sorry to hear that you're having an issue with our product. We take each matter very
      seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind
      each product we manufacture. Our toll-free number is 866-766-9563 (Monday through
      Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do
      our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Pros mentioned:
    Steam pressure

    Rated 5 out of 5 stars

    Really good steam cleaner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well Only have it a short time , however it heats up fast and the steam is fairly high pressure Good accessories come with it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t purchase.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item I purchased was used. Called customer service to get a refund but they refused. Now I have to throw away a $120 item because it pours a brunch of brown water.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear BestBuy Customer,
      Dear valued customer,
      We apologize for any inconvenience you may have experienced with your recent purchase. We understand that you received a used item that did not meet your expectations and that our customer service team was unable to process a refund for you. We take your feedback seriously and want to make things right. Kindly contact Kleber our Senior Support Manager at 201-623-1656. We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Rated 5 out of 5 stars

    A+++++

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friend loves his steamer. He saw it online and wanted to try it out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pretty nice to have around the house

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfying tool, machines makes cleaning mirrors and window fun.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Steam pressure

    Rated 5 out of 5 stars

    Great steamer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quick steam Great for cleaning and easy to use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price Purchased on deal I’d the day

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Sun Joe Steam Cleaner

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been thinking about getting a steam cleaner for various cleaning tasks around the house and when this showed up as a Deal of the Day I pounced. I have used it for several different cleaning tasks now and am pleased and happy with its performance. For the money it was a great buy. Highly recommended.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't expect too much

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high expectations. Cleaned the stove, but did not remove water stains on mirrors, windows, faucets and bathtub. It actually damaged my bathtub wall. It wouldn't even clean dirt off my Vans sneakers. It will remove some dirt and grime.

    No, I would not recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear Best Buy Customer,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried using it as a pressure washer, my mistake, it’s not a pressure washer! For small jobs it does the job. It does heat up fast. I used it on my home windows and screens. Takes all the dirt right off.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh it's ok

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not a 60 second heat up like it says but it does the job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beginner

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good starter machine. Small and light to carry around. I hope to use it a few more times before making my kind up about how effective it is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and it gets rid of everything. Love it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed on how powerful this machine is. I used it to clean the inside of the oven and it got rid of all the black old grease marks. Easy to use. I love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t work, but company responded well

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item didn’t work out of the box. The water level sensor wouldn’t allow it to heat up. Called the company and they are sending a replacement! Hope the new one works

    I would recommend this to a friend
    • Brand response from Snow Joe + Sun Joe
      Posted .

      Dear Best Buy Customer,

      So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-7pm EST, Saturday and Sunday from 9am-4am EST). We promise to do our best to make sure you are satisfied 100%.
      Thanks
      Customer Service Team
      Snow Joe + Sun Joe SnowJoeSunJoe

  • Rated 3 out of 5 stars

    Not very powerful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as powerful as hoped , trickles out steam on a low pressure.

    No, I would not recommend this to a friend
Sponsored