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Customer Ratings & Reviews

Your price for this item is $1,249.99

Customer reviews

Rating 4.3 out of 5 stars with 187 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers enjoy the Surface Pro X's compact size, impressive battery life, and lightweight design, making it easy to use and transport. Many appreciate its LTE capabilities and generally positive performance. However, some users point to limited USB port options and app compatibility issues as drawbacks. The price point was also cited as a potential concern for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 187 reviews
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment. The processor is fast and the programs are easy to use. This was purchased to use in a new business venture and its adding volume and allows for faster response time.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're glad that you're a fan of how easy it is to use your new Surface Pro X. It's great to hear that its speed is a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Don’t let bleeding edge tech specs turn you off

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My guess is that 7/10 people would never even know that this laptop has processing compromises. Thin. Light. Well made. LTE. A great screen and speakers. No better ultraportable windows machine out there

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very happy with PRO X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface PRO X is better than I expected, I am so thankful for all the bad reviews online that have driven the price down. This device replaced my iPad and laptop, note I am not a gamer or a photo/video editor which have been some of the complaints with this device. I use device for office, email, web browsing, youtube and Netflix (it excels in these areas) The kick stand is a great built in feature that I greatly appreciate in tablet mode. I tried to use the an iPad pro to replace my laptop but it lacks a good deal of the office related functionality and flexibility in the surface. Form factor is beautiful additionally the device has no fan so it runs super quiet and produces not heat with tremendous battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed my surface pro. It has served all my needs to this day. Speed is great and I love it. My 3 year old uses it as well. Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Understand what you are buying

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is sleek, has an amazing screen and is great for light productivity/consumption. If you expect it to be a powerful workhorse, you'll be disappointed. I use it more as a companion device, and have had no performance issues with surfing the web, using email and light MS Office usage (Word and basic Excel). Since I have a powerful laptop and desktop I didn't run into any issues using this device, but if this is going to be your only computer you may want to temper your expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    So close, yet so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, but had to return due to inability to run a forex app. Otherwise, this is a wonderful product!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great 2 in 1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little worried about the ARM processor in the tablet/laptop but wanted something that I could use personally and for work while I was remote. This is as big as my other 13 inch laptop but much lighter and more versatile. The ARM processor has turned out to be powerful and has no problem running 32bit x86 programs. I have had some issues with drivers not being written for ARM and causing problems. For instance I had a very hard time finding a VPN option that I could use. Overall this performs as I needed and the LTE connectivity is a great option for when working remotely as I don't have to go searching for a hotspot.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Joseph,

      Thank you for sharing your experience with your new Surface Pro X! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Mom loves her Surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a birthday present for my mom and she loves it. Size is perfect for her to view her pictures, read books and view videos.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We’re delighted that Surface Pro X is a perfect fit for your mom. We hope she continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great 2 in 1 laptop for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim, great screen. It also has excellent battery life. The keyboard and bluetooth pen are an excellent add on to the laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It’s great to hear that it’s working well for you. We're delighted that you love the battery life, portable design, and display on your new Surface Pro X. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, around 1 pound. Fast charging and you can get 6 hours full work without charging again.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s slimmer that the Pro 7. I enjoy that’s its LTE compatible with my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Disappointed- Not the hybrid you want

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft made a device that has potential, to be fair, it is the first one out and am sure the 2-3rd gen will be better. For now keep using your IPad Pro. Let’s begin, t Surface Pro X fell short of its expectations and while I tried to make it work for my everyday usage (studying, browsing, note taking) the ARM processor made it worst. I am an engineering student and knew the moment the computer lagged on opening google sheets (basic functionality) I was in trouble. Here are my pros and cons. Pros: - Slim - Stylish - Portability + (pen hides in keyboard) Cons: - Slow - Arm - Expensive compared to other notable Tablets/Hybrids in the market - Nothing different compared to Surface Lineup would actually prefer surface pro 7 because of the i7 processor

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Tablet/Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Surface Pro X is a great tablet/laptop. It has a beautiful design and is razor thin. But because it is build on an ARM processor, many of today's programs will not run on it. This makes the Surface Pro X an extremely expensive media consumption device as that is about all it can be used for at this point.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer, as described. fast very portable, small great touch on keypad loved it

    I would recommend this to a friend
  • Cons mentioned:
    Usb

    Rated 4 out of 5 stars

    Surface Pro X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I have been enjoying it. It meets my needs at a reasonable price. I have no complaints about this purchase save for my own lack of knowledge about the different types of USB. I had to get an adapter to be able to access files on my USB. That was a minor flaw that was easily dealt with.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Its a different experience from the most common br

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far am enjoying it. I use for school and personal use. Its fast its small and its great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast operating system, battery last very long and light weight

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Love the Microsoft Surface Pro X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great device. I love it's size and speed. I would recommend this to anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Very cool device overall and ahead

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice tablet, very Apple like design I would say but bit pricey!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It is light and soft combine with a high performance

    I would recommend this to a friend