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Customer reviews

Rating 4.3 out of 5 stars with 362 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 362 reviews
  • Rated 4 out of 5 stars

    pretty good system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main complaint is that the online manual is for a PREVIOUS version of the system. You'd think they could spend an afternoon and update the manual. As it is, it's very difficult to understand the workings of the system when the manual just makes things more confusing. The hardware itself is fine. After you figure out how things work, you can link thru the internet and your wifi. It can be fine tuned for motion sensitivity and send alerts to your phone. Or you can see live views on your phone. You will need to connect to a TV for the setup, even if you will normally be viewing on your phone. I still don't have my system fine tuned adequately, but I think I'll be able to sort out the bugs. Overall, it's a pretty versatile system.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Picture quality

    Rated 5 out of 5 stars

    Great value for security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was definitely a great buy. The cameras were easy to connect. Most importantly, connecting to the network was just “ plug and play”. The quality is also better than expected. I would definitely recommend this kit.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Carlos,

      Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your Swann 8 Channel 6 Camera DVR. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you,
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Easy to install, Picture quality

    Rated 5 out of 5 stars

    Everything you need in one for full surveillance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. ITB is plenty of storage for basic day to day. Cameras are excellent quality. Definitely recommend. It’s not optimal to try to save money in this arena of products. You’re compromising a lot to save a little. This is worth it. And Swann is a good company

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello jbtnay2020,

      Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. It is our goal at Swann to bring great security at a fraction of the cost. We hope you enjoy all the great features this system has to offer.

      Your honest feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Great camera system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this system to replace an older 8 camera version that stopped working. The cameras that come with this system are lighter, have better quality images, and extra features with the built-in spotlight capability. This is a great security camera system for the price.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Tigger,

      Thank you for reaching out to us and sharing your feedback on our Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. It is our goal at Swann Security to make great security solutions easy and affordable. We hope you enjoy all the great features this system has to offer.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Security install

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this set of Cameras for a client of mine looking to upgrade from his Current wireless arlo system. Though those work great, they run via wireless which set limits to how far they can be installed, as well as the fact that they require a decent amount of bandwidth. Ontop of that those cameras have to be charged every now and then... the cameras from Swann that I installed are powered directly and are not POE like most security cameras which would draw power from the Ethernet cables. On top of that there is a decent amount of wire for every camera roughly 60 ft the boxes are in order and come in a set easy to put together and really requires no instruction.... but then again I’m also a cybersecurity expert so you may want to read the instructions...

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello ITsMe,

      Thank you for reaching out to us with your feedback. We are glad to know that you are happy with your most recent purchase of our Swann 16 Channel 10 Camera DVR System. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Easy to install

    Rated 4 out of 5 stars

    Easy installation and set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this cameras for household use. I am very happy with the quality of the image during daylight however, the night vision is not so good. If the camera is too close to the wall or any object it will cause the light to reflect on the image causinga glare that impedes the clear view. Also if you zoom in with the night vision it will be a little blurry and hard to identify somone even in cllse proximity. Installation and set up was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Picture quality

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Easy to use and setup. Has good picture quality and easy to store video you want. Night vision is good and has goid range. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install
    Cons mentioned:
    App

    Rated 5 out of 5 stars

    Easy to set up on your phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most important thing to me was getting it set up on my phone easily. This took me about two minutes. Super easy. The app is okay. Some glitches but it’s better than no phone viewing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Swann Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera quality is very good. Mobile app is easy to use. DVR works well and provides very good quality tv picture. Overall this is a good system at a competitive price.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    My 2nd set in 4yrs

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swann Security system is totally worth it! This is my 2nd set of cameras in 4yrs! The 1st set still works and can be connected with the DVR that came with these as well. They are totally clear and very easy to use. I prefer wired cameras because wireless internet can always drop signal for a few or service providers might have issues! I recommend Swann 100%! These newer ones have motion sensors as well and that’s a extra added bonus for me! I also recommend getting Bestbuy warranty... if something happens they will replace the entire set!

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Dawn,

      Thank you for your positive feedback. We are glad to know that you are happy with your purchase of our Swann 8 Channel 6 Camera DVR Surveillance System. It is our goal at Swann to make great security easy , efficient, and affordable. We hope you enjoy all the great features this system has to offer.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Easy to install

    Rated 4 out of 5 stars

    Overall a great solution for security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used several brands of security cameras for work and home use. This was very easy to setup, and scanning a QR code makes networking a breeze to pull up the cameras on an Apple or Android smartphone on the company's App. The only reason I didn't give it 5 Stars is because it doesn't have support through a web browser from a computer. You can if you use the Swann App available for PC and MAC, but not from a web browser.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 4 out of 5 stars

    Better Instructions?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally got them to work to an acceptable level. I guess they want me to use their Tech Support. Anyway, they provide a clear image and by the way, at night when the light comes on, you will see the image in color. The 90 degree angle is useful. I had to cover all exposed outdoor wiring with plastic shielding (outdoor?) I wouldn't recommend it to a friend because there are better out-of-the-box systems out there.

    No, I would not recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Tchasman,

      Thank you for reaching out to us and sharing your feedback on our Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System. In an effort to reduce the amount of paper waste, Swann now provides all manuals online. Swann also has a video playlist on Youtube that will go over the setup and installation of your Swann system. It is important to our support team that issues and potential bugs be brought to our attention to ensure they are addressed. We thank you for taking the time to leave your review and sharing your experience.

      Your feedback is important to us.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Night vision
    Cons mentioned:
    Spotlight

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do exactly what they advertise. Night vision looks good. The spot light is kind of useless unless you want to get someone's attention.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Nice system for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the system up and running for 3 weeks now and have had not 1 issue with it. With a little preplanning for the placement of it's various parts the system is pretty much "plug and play". Studying the manual and learning the different settings has taken some time given this is my first go round with a security setup. Only drawback is the 1 tb hard drive. It is easily upgradeable though and it only took me 20 mins to put a 4tb hdd in. The single swivel point is a nuisance also. I wound up mounting all of the cameras on small plywood squares to achieve the right angles with little handling of the cameras themselves.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Toomean,

      Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your Swann System. The hard drive on this unit can be upgraded and we are glad to know you have. It is our goal to make great security easy and affordable.

      We hope you enjoy the great features this system has to offer.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture quality works well. Does what it needs to do. Good price as well.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install, Picture quality

    Rated 5 out of 5 stars

    Quality system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my old system with this system. Picture quality is excellent. The system was easy to install and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Home security made easy!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Swan home security system was very easy to install and very user friendly. Had one issue with the app and called customer service and told me to download another app and now I can view the cameras from my phone at anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Overall decent setup for price point.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale and for the price it's hard to beat. Upgraded from a 4 camera system to a 10 with 1089p. The built in light doesn't do much good outside at night, but the infrared gives a nice picture. Cant really think of anything negative to say about it.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Robert,

      Thank you for reaching out to us and providing your feedback. We are glad to know you are satisfied with your most recent purchase of our Swann System. Please feel free to sign up for our newsletter and receive notification on new product launches.

      https://support.swann.com/en_us/contact-us-r1GsXncm7

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Easy to install, Picture quality

    Rated 4 out of 5 stars

    Great price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality video and picture for the price, installation is pretty simple.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Alejandro,

      Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are satisfied with your most recent purchase of our Swann 8 Channel DVR System. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer.

      Your feedback is greatly appreciated!

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann

  • Pros mentioned:
    Easy to install

    Rated 4 out of 5 stars

    Great system for a house

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and set up. Decent video quality and excellent product for the price. I wish the camera mounts were metal instead of plastic and the camera viewing angles could be a little wider.

    I would recommend this to a friend
    • Brand response from Swann
      Posted .

      Hello Glen,

      Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your most recent purchase of our Swann 8 Channel 6 Camera DVR System. It is our goal at Swann to make security easy and affordable. We hope you enjoy all the great features this system has to offer.

      We will share your feedback with the product development team to help address your honest opinion within the launch of future products.

      Please let us know how we may further assist you,

      Thank you.
      JV
      Swann Customer Support Swann