Customer Ratings & Reviews
- Model:
- SWNVK-8ADVANX4D-US
- SKU:
- 6641919
to a friend
Great camera quality, Bad Phone App
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera image quality itself is actually very good, clear 4K footage, solid night vision, and the PoE setup is straightforward. From a pure hardware standpoint, the cameras do what they’re supposed to do. Unfortunately, the software experience completely undermines the system. The NVR is constantly showing as “offline” in the app, which makes remote viewing nearly impossible. If you’re at work, away from home, or simply want to check who’s at your front door without turning on a TV or monitor that the NVR is physically connected to, it should just work, and it doesn’t. Looking at recent App Store reviews, this seems to be a widespread issue. The app appears to have significantly declined in reliability. What’s frustrating is that this system used to work well, so something clearly changed on the software side. Because of this, I wouldn’t recommend this system for PoE cameras despite the attractive price and good image quality. Security cameras need to be reliable above all else, especially for remote access. I’d suggest spending a bit more on a system with a more dependable app and backend, even if the upfront cost is higher.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hi There,
Thank you for sharing such a detailed and thoughtful review. We’re glad to hear that you’re satisfied with the camera hardware, including the clear 4K image quality, reliable night vision, and straightforward PoE setup. It’s great to know the system delivers strong performance from a hardware perspective.
That said, we’re genuinely sorry to hear about your experience with the software and remote access. We understand how critical reliable app connectivity is, especially when you need to check in while away from home and we recognize how frustrating it is when the NVR appears offline and limits remote viewing. Your feedback regarding recent app reliability and the impact this has had on usability is concerning, and it’s something we take seriously.
Security systems must be dependable at all times, and we regret that the software experience did not meet those expectations in your case. Your comments are valuable and will be shared with our development team as we continue working to improve app stability and overall system performance.
If you’re open to it, our support team would be happy to assist in troubleshooting or exploring potential solutions to improve your experience. Please reach out to us at [email protected] so we can assist. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
