Customer Ratings & Reviews
- Model:
- SWNHD-900BE-US
- SKU:
- 6476043
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
to a friend
Very clear quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity is beautiful and works great with our system
I would recommend this to a friendBrand response from Swann
Posted .Hello DanzoHimura,
We’re glad to hear you're enjoying the beautiful clarity and seamless compatibility with your system! If you ever have any questions, feel free to reach out at [email protected].
Your feedback is important to us.
LV - Swann Team
Cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have very knowledgeable and helping employees, they are willing to go the extra mile to make sure you get the product you need
I would recommend this to a friendBrand response from Swann
Posted .Hello JerriD,
Thank you for taking the time to share your feedback with us. We are happy to learn our support team was able to solve your issue and provide you with a positive experience. We hope you continue to enjoy all the great features our systems have to offer. LV - Swann Team
Extra cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great and was easy to install and set up. Would buy more if needed.
I would recommend this to a friendBrand response from Swann
Posted .Thank you for sharing your 5-star review JimmyW!
We appreciate your feedback.
LV - Swann Team
Worst customer support ever!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give ZERO stars I would! Camera connection took in water within 3 months. The data connection had been corroded… they promised me a camera in the mail after hours of uploading photos and documents… only to receive a $5 cord! They are some of the most useless customer service people in the business! And clearly can’t engineer a reliable product. You can’t call the warranty people either. They have systematically built their phone system to kick the warranty can down the road. I will also be filing a complaint with BBB
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello KashyG,
We are sorry to hear about your recent experience with your cameras. We wish you had provided a case number so we could look further into this case. Unfortunately, we do not have enough information from your review to provide you with solutions. Please know we have a support team that can be reached by chat, email or phone call. Our team is here to help and can surely fix the issue you describe. Please call our support team to get this sorted out. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It does exactly what it advise. Sinple and easy to use.
I would recommend this to a friendBrand response from Swann
Posted .Hello James,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great cameras!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cameras! I got them for my house and they are amazing!
I would recommend this to a friendSWANN CAMERAS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SWANN CAMERAS ARE OUTSTANDING UPGRADE FROM THE RING CAMERAS PREVIOUSLY INSTALLED.
I would recommend this to a friendBrand response from Swann
Posted .Hello CAMERA,
We are glad to know that you are happy with your most recent purchase of our Swann - Pro Enforcer Indoor/Outdoor PoE Wired 4K UHD NVR Add-On Home Security Bullet Camera. It is great to hear from your perspective on how we have since improved your sense of security from your experience with your previous cameras. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Great picture quality through camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy add on to an 8 camera set. Easy to setup with system.
I would recommend this to a friendSecurity Cameras can''t be installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your installation services are almost nonexistent. I've have 5 appointments that have yet to install 2 cameras. To rate you as poor is an over rate. So very disappointing.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hi JoeT,
We appreciate your feedback, but we’d like to clarify that Swann does not offer installation services or make installation appointments. It seems you may be reviewing our product, but if your concern is related to an installation appointment, we recommend reaching out directly to your local Best Buy store for assistance.
If you have any questions or need support with your Swann product, please don’t hesitate to email us at [email protected].
Your feedback is important to us.
LV - Swann Team
not working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor. It does not flash red or blue.I called about it got no help.it was suppose to be a new a camera.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello AnnB,
Thank you for reaching out with your feedback. We are sorry to hear the flashlights on your camera are not working. Any CCTV camera with spotlights or Enforcer lights only turns on the lights when there is motion detected, but you can control the duration the lights stay on through the app. If you need further assistance, please click on the link below, once there, click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Thank you,
LV - Swann Team
