Customer Ratings & Reviews
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would recommend to a friend
- Rated 5 out of 5 stars
one of the cheapest options
jake Posted
great tool to prevent home damage simple enough to use
I would recommend this to a friend - Rated 5 out of 5 stars
Water leak detector
fosterlinn Posted
Seems to work good when I was testing it. Battery life is real good. Have been in 3 months. App tells you percentage
I would recommend this to a friendBrand response from Swann
Posted
Hi there fosterlinn. Thank you for your 5-star review! We appreciate you. LV -Swann Team
- Rated 2 out of 5 stars
Best design leak sensor, but have limited coverage
Alexander Posted
These sensors are very sensitive to moisture, which is perfect to detect leak. Wireless transmitters are separated from water sensor, so electronics part will never get wet, and has better WiFi signal. However, one keeps dropping offline, and other ones are fine.
I would recommend this to a friendBrand response from Swann
Posted
Hi Alexander. If you believe the problem unit has a hardware fault rather than it just being out of Wi-Fi range, please reach out to our support team and we can help arrange a replacement. support.swann.com. Thankyou. -SD, Swann Team.
- Rated 3 out of 5 stars
Not very reliable
HoneyBunny Posted
Works intermittently. Goes offline often. May not detect a leak when needed.
No, I would not recommend this to a friendBrand response from Swann
Posted
Hello HoneyBunny,
Thank you for sharing your feedback. We are sorry you are experiencing issues with your Swann product. Please note the issues you are experiencing can be caused by many variables. For assistance with your product, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
- Rated 1 out of 5 stars
Few Functions
pschaefer121 Posted
You have to sign up for extra services to get any notifications (unless you are constantly watching the app). They also don't have any other options, like humidity or temperature. I returned them.
No, I would not recommend this to a friendBrand response from Swann
Posted
Hello pschaefer121,
Thank you for sharing your feedback. We apologize if there was any confusing regarding the functionality of the Wireless Leak Alert Sensor. You can use this product free of charge right out of the box. Please note, there is no required subscription to get notifications from your Leak Alert Sensor when liquid is detected. This products is advertised specifically as a Leak Alert Sensor and we do not claim it senses humidity or temperature. Please check the link below for instructions on how to set up your sensor.
https://youtu.be/-90_OYj-iNU?si=4yvyXcNHVqbtRowe
Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Thank you,
LV - Swann Customer Support
- Rated 5 out of 5 stars
Swann leak detection
Peir Posted
Is to install, great help from tech support when one wouldn't connect correctly.
I would recommend this to a friendBrand response from Swann
Posted
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
- Rated 4 out of 5 stars
Will buy again
quico Posted
Easy to program, just make sure you have good wifi
I would recommend this to a friendBrand response from Swann
Posted
Hello Quico,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
- Rated 5 out of 5 stars
Great safety valve
Allen Posted
This is great and has saved me once alread. I keep it by an aquarium and it notified me of a leak in my pump. Saved me a big headache
I would recommend this to a friendBrand response from Swann
Posted
Hello Allen,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
- Rated 5 out of 5 stars
Works as it says
Great Posted
Teststed and it works as it should. It only notifies with the app though so I have to download it.
I would recommend this to a friendBrand response from Swann
Posted
Hello Great. Thank you for taking the time to share your positive feedback. We are glad to learn you are enjoying your Swann purchase. LV - Swann Team