Customer Ratings & Reviews
- Model:
- SWIFI-WDOORPK2-GL
- SKU:
- 6494953
to a friend
Waste of money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product stopped working less than 2 months. Originally it was working fine, but it seems the lifespan of these types of products is very short. I purchased new batteries and all, still not working.
No, I would not recommend this to a friendnice but notification lags
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sleek look and the app is useful. Its just a bit slow in notifying when door is open. There is a lag in notification, 30 seconds to as long as 1 1/2 minutes. It shouldn't take so long. But, it is a nice product, Its put together well. Maybe an update will fix the lag. I do recommend if immediate notification is not needed. Only because it sends time and date to app for when entrance is opened. I paired with a video camera which comes in handy
I would recommend this to a friendBrand response from Swann
Posted .Hello TheVictor,
Thank you for reaching out to us and sharing your positive feedback on our It is great to hear from your perspective on how we have since improved your sense of security. Based on the information provided, there may be a lag due to your network. Please contact our support team with your internet upload and download speeds. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Easy Install and Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The design and pairing of these door/window sensors are simple enough to use and install. I do wish the range were greater but they get the job done when paired with the SWANN Security System.
I would recommend this to a friendBrand response from Swann
Posted .Hello veritech13,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann - Wireless Window and Door Alert Sensor (4-pack). Your review gives us more insight into the things we have done correctly and those that could use some improvement. Please know long term our support team will continue to launch updates to the firmware that will help further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
It does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not make a good connection, it is not what is expected
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello JaimeandmariaS,
Thank you for your reaching out with your feedback. It is rare for this product to not work out of the box. There are many variables why your device may not be working. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Long delay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The notification for opening was very delayed, it also didn't correctly sense open and closed intermittently.
No, I would not recommend this to a friendBrand response from Swann
Posted .Hello Kjnan,
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience. In the meantime we suggest reaching out to our tech team for troubleshooting. Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you.
LV- Swann Team