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Customer Ratings & Reviews

Your price for this item is $127.99
The comparable value price is $139.99

Customer reviews

Rating 4.7 out of 5 stars with 483 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the Commander USB ScanSmart Laptop Backpack, highlighting its numerous compartments, excellent build quality, and ample capacity. The backpack's size and lightweight design are also appreciated for everyday use. Some customers have expressed concerns regarding the zipper quality and the price point of the backpack.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 483 reviews
  • Pros mentioned:
    Compartments

    Rated 5 out of 5 stars

    Durable work bag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome bag!! It has al hidden compartments froor my snacks and cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Looks exact the way it looked at the picture Durable and extremely good product

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    JuanC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good backpack for traveling or simply for your everyday life to carry the necessary items like your computer, your tablet, your drink, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Compartments

    Rated 5 out of 5 stars

    Very durable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this for 3 months. I took it with me on two plane trips and have used at work every single day. Holds my lunch, two waters, my screwdriver kit, a book, 16” laptop, mouse, battery pack, and my tech bag comfortable. No noticable wear on the zippers yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish I had this earlier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a perfect bag to have my laptop and accessories in fitting it perfectly. My mouse, mouse pad and charger barely fill it with my laptop in it aswell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best backpack ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best backpack Ive ever owned. Very well designed and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Amazing backpack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses it for his books and folders since he doesn't use his locker and everything fits in it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Swiss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product same as shown on website and quick arrival

    I would recommend this to a friend
  • Cons mentioned:
    Zipper quality

    Rated 1 out of 5 stars

    Don’t buy bag unless you like to lose stuff

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worse backpacks I have owned. The design in theory was good but they failed to make a good product. The chest strap broke off within few days of buying the bag. They put the compression straps that should hold the whole bag together on the front side of the laptop pocket so it doesn’t hold the laptop pocket together and if it come open the rest of the bag folds away from the back straps. The zippers have no friction and unzip randomly. I lost my birth certificate and all the other papers in the front of the bag when going to work. It’s scary because I don’t even know what I put in the sleeve with the brith certificate. Between the layout and zippers my laptop has fallen out couple times. Once I just picked the bag up and the laptop pocket came open and everything fell out. Another time I almost lost my laptop while riding my motorcycle one of the times. I learned you have to make sure both zippers are all the way down on one side or the other to keep the laptop flap from opening. But since they’re at the bottom of the bag, I lost some little things that were in the bottom of the pocket when the zippers separated a little. There are more problems but that should be enough to tell you do buy this bag.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Excellent Bag for best price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it in a deal and it’s the best bag so far I have.

    I would recommend this to a friend
  • Cons mentioned:
    Zipper quality

    Rated 1 out of 5 stars

    Terrible Durability and Bad Customer Service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The inside holding pocket and the chest strap ripped within the first three months of owning it. Laptop zipper won’t stay shut. When I asked Swiss gear for a Warranty, they literally asked me “ well is it for daily use?” Like who cares if I used it daily ripped within three months totally unacceptable. I would avoid this company and this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great bag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great multipurpose bag for my everyday life. I already have recommended it to a few friend's.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not purchase!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May be the worst and most costliest backpack I have ever had… The section where you put your laptop, has a zipper on both sides that goes all the way to the bottom… Problem is even if the zipper is zipped to the very end, or the left and right side zippers meet at the top, after a couple of block of walking the weight in the backpack pulls at the zippers until they are open, and your laptop or anything in their falls out. $1,200 laptop now worthless… Even subsequently with just books the same thing happens.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this backpack. Was impressed with how well thought of the compartments are and the added feature is really nice. However, with that said, i was very disappointed that she seams ripped after a week of use for school. DISAPPOINTED

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    USB outlet is not included on SA5358

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advertised with a USB outlet. Best Buy pictures show the Outlet on the left shoulder strap. However, there is no outlet on the one I just received from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Build quality, Compartments, Size

    Rated 5 out of 5 stars

    Great bag with a lot of storage capacity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bag is absolutely awesome. It's huge, can handle a lot of items, lots of pickets, very sturdy. I switched from another bag to this one and I love it. Now, it does get heavy, the bag itself is heavy because of it's sturdiness, but I would higher recommend it. I can fit a lot in this bag from batteries to laptop ipad, mics, cameras, speakers, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    stylish functional backbag

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SwissGear Commander USB ScanSmart Laptop Backpack in Dotted Black is a highly functional, stylish, and durable backpack that suits modern lifestyles. Its excellent organization, comfortable fit, and thoughtful features like the sunglass compartment and USB charging port make it an ideal choice for anyone looking for a practical, tech-friendly backpack. Whether you’re heading to school, the office, or traveling, this backpack has you covered. For those who need a reliable bag that doesn’t sacrifice style for function, the SwissGear Commander is an outstanding option. The SwissGear Commander USB ScanSmart Laptop Backpack in Dotted Black is a premium option for those looking for a stylish, functional, and durable solution to carry their tech and everyday essentials. Ideal for students, professionals, and frequent travelers, this backpack combines smart design with modern features. Design and Build Quality: Sleek, Durable, and Functional Right from the start, the Dotted Black design stands out. It’s professional yet subtly stylish, making it a versatile choice for various settings. The high-quality polyester fabric feels sturdy and resistant to wear, and the reinforced zippers and stitching add to its durability. Whether you're commuting or traveling, the bag maintains its shape, even when packed full. Comfort is key, and the padded shoulder straps and ergonomic back panel provide excellent support. The breathable mesh back helps with ventilation, reducing sweat buildup during extended wear. Plus, the top handle is strong and perfect for quick grabs. Organization: Thoughtful Compartments for Every Need One of the standout features of the SwissGear Commander is its impressive organization. The main compartment fits laptops up to 17 inches and is lined with soft padding to protect your device. The inclusion of ScanSmart technology is a game-changer for travelers—simply unzip and lay the bag flat for TSA checks without removing your laptop. The bag also has multiple compartments for accessories, making it ideal for those who carry tech and gadgets. The front organizer panel has slots for pens, keys, USB drives, and more. There's also a tablet sleeve to protect smaller devices, along with side pockets for water bottles or umbrellas. Everything has its place, making it easy to stay organized. Sunglass Compartment: A Handy Feature A unique touch is the dedicated sunglass compartment, located at the top of the backpack. Lined with a soft, scratch-resistant fabric, it keeps your eyewear protected and easily accessible. Whether you're stepping outside on a sunny day or storing your glasses during travel, this compartment adds a lot of value for those who wear glasses or sunglasses regularly. USB Charging Port: Stay Powered on the Go The USB port is one of the most useful features for today’s tech-centric lifestyle. With an internal cable connected to a power bank, you can charge your phone or other devices from the exterior port without having to open the bag. This is a huge convenience for people who need to stay connected while traveling or commuting, making it easier to charge on the move. Comfort and Portability: Easy to Carry, All Day Long The SwissGear Commander Backpack prioritizes comfort with its ergonomic shoulder straps and padded back panel. The wide, padded straps help distribute weight evenly, reducing strain. Even when packed full, the bag feels lightweight and easy to carry. The breathable mesh back panel prevents overheating, making it a great option for warmer days. Additionally, the bag features a top handle, allowing you to grab it quickly when needed, whether you're heading into a meeting or catching a flight. Ideal for Different Lifestyles Whether you’re a student, professional, or frequent traveler, the SwissGear Commander USB ScanSmart Laptop Backpack has been designed to meet a wide range of needs. Its multiple compartments ensure everything is neatly organized, while the USB charging port makes it convenient for anyone who relies on tech throughout the day. The sunglass compartment and ScanSmart technology show SwissGear’s focus on detail and user-friendly features. The bag’s ergonomic design ensures it remains comfortable even during long hours of wear, and its durable, lightweight material means it will stand the test of time. Final Thoughts:

    I would recommend this to a friend
  • Pros mentioned:
    Compartments, Size

    Rated 5 out of 5 stars

    Airport friendly backpack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great backpack. Took it to the airport and no problems, easy to store it underneath a seat. Right size, light weight and nice compartmentalized slots. A good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Capacity, Compartments

    Rated 5 out of 5 stars

    Great way to pack everything you need!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy and stylish. Fits even my larger 15” plus sized laptops. USB port is actually pretty handy, although you supply your own powerbank. Plenty of compartments to take everything with you on the go, or just to keep things organized.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Capacity

    Rated 5 out of 5 stars

    It’s so good, that it’s almost ridiculous!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m quite surprised and pleased with the quality and storage capacity of this backpack. I bought it on a whim when I I was buying a new MacBook Pro recently. It holds an almost ridiculous amount of gear. It easily holds my 16” MacBook Pro, iPad Pro 11”, Apple Mouse, AirPods Max headphones, large multi-port battery pack with jumper cables, multiple back up drives, cables, sunglasses, toothbrush and toothpaste, pens, wallet, keys, and more! It actually carries so much that my only concern is that the shoulder straps may give out at some point. So far, so good though.

    I would recommend this to a friend
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