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Rating 4.4 out of 5 stars with 91 reviews
Delia Posted
I like that it isn't very heavy, and sometimes it does a decent job on the dehumidifier setting. Unfortunately the vent tube looks like it was broken before I ever opened it. You genuinely have to tape it up a lot to prevent air from leaking out (it leaked out of more than just the tear). It also will disconnect from the window if you gently touch the unit-- the tube and window conntection are not very secure, so you may have to tape it or it'll pop out of the window. The app function only works on specific wifi settings so I have not been able to use that feature.
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Hi Delia,
Thank you for sharing your feedback. We're glad to hear you found the unit easy to move and that the dehumidifier function has performed well.
We're sorry to hear about the issues you've experienced with the exhaust hose, window connection, and app setup. The hose and window kit should fit securely when properly installed, and we understand how frustrating it can be when air leaks or connections do not stay in place. We also regret that you have been unable to use the app feature due to Wi-Fi compatibility concerns.
Please contact us at tclsocial@tcl.com so our team can assist with troubleshooting the installation and app connectivity issues, and determine whether any replacement parts may be needed. We'd be happy to help you get the most out of your air conditioner.
Thank you for choosing TCL,
Sara
TCL Customer Support
MADELINEW Posted
Works well and love how easy it is to move around. This is the 2nd one purchased from bestbuy within few weeks. The service at bestbuy was great. Not giving review to just enter in sweepstakes but I believe store owners and managers should be aware of how their customers like their products that was purchased and how well their employees interact with customers. Was easy quick purchase no wait. Quick and out which is great because my father was with me and he’s on oxygen so we value the quick in and out service.
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Hi MADELINEW, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
JANETTEB Posted
It works well but takes time to cool down room.i cant think of that much to say. Itworks well but need to turn it on before it gets to hot or you will wait along time. Who can afford to run on day not me sorr_
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Hi JANETTEB, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
CHRIS Posted
Wasn’t sure if I should do 450 sq ft or 350 - went with the 350 and it was perfect!
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Hi CHRIS, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
DIANEF Posted
Best: attractive, quiet, easy and efficient controls Worst: defective right out of the box. Does not process any moisture at all and full light comes on within a few minutes. Requested service days ago and no response from Besr Buy
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Hi DIANEF, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your AC. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
MissRed Posted
I have 4 portable ACs different brands different sizes. This is my favorite one right now. It is considerably smaller than my 10 yr old 10,000 BTU off brand one by Whynter? Much smaller footprint easier to maneuver. Much quieter than the others (none are TCL). Seems to cool more effectively just looking at my thermostat. My old 10,000 btu could be on for 8 hrs and cant get room from 80 to 70. It maybe gets to 74. This one works faster getting down to 75 and actually gets room down to 70 in 6 hrs. In one hot and humid week with heavy use, maybe 15 hrs a day, I've actually had to empty the water tank twice on this because it was full. Out of my 4 ACs, i've NEVER had to empty a tank before. This is a first. Talk about efficient dehumidifying and cooling. I've owned this for about 4 months now and the only gripe is it seems a little noisier now and I'm not sure why. The wifi to my Alexa is a game changer. I can turn this on remotely to cool before I get home. Otherwise the only bad thing is the totally unusable TCL app that never works or connects. If you have Google Home or Alexa use that instead.
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Hi MissRed, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
ALAMD Posted
I’m very happy with this portable air conditioner. It cools my room quickly, is easy to set up, and doesn’t make much noise. The fan and dehumidifier functions are a great bonus, and the smart features make it very convenient to control. Overall, it’s a great value for the price, and I would definitely recommend it to anyone looking for a reliable portable AC.⭐️⭐️⭐️⭐️⭐️
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Hi ALAMD, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
LINDYF Posted
Quality was great and easy to use. Kept room really cold.
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Hi LINDYF, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
AndrewA Posted
Cools quickly to a "good and cold". Easy to install and operate. For me, to cool down my bedroom, it was a very good choice. It's noisy, yeah, but you've got an air-conditioner sitting in the middle of the room. The fan, pump and mechanics in general do make noise. So, if you can't have noise, then go with something else cuz this will make you unhappy. If you want nice and cold, I'd certainly recommend this. One last comment. I got this from BestBuy. I didn't think about them selling air-conditioners, and tried all the other places especially hardware stores. Well, not a one of them had air-conditioners stocked in their stores. You had to wait 10 days for one to be delivered! Are you kidding me?! It's 100° and I want to get some sleep tonight in a cold room, not 10 days from now! BestBuy had them in stock at my usual store, so they got my business.
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Hi AndrewA, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
JoseV Posted
I am incredibly happy with this TCL portable air conditioner. It cools down my room remarkably fast and isn't overly loud. The smart features make it super convenient to control right from my phone, and switching between the AC and dehumidifier modes works seamlessly. Highly recommend it!
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Hi JoseV, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
JOSH Posted
This thing blasts or some cold air. I put it in my bedroom and it works amazing. It's a little louder than i would like but honestly it is not that bad. Is day slightly quieter than a wall unit
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Hi JOSH, Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC! Thank you, Alison TCL Customer Support
Fish Posted
If you purchase a machine like this it is really not portable. The ac unit has two items that usually stays in place in your window. The exhaust hose and the water hose. I did not realize that there would be a need for a water hose, but the amount of condensation it produces especially in Florida weather makes in impractical to keep emptying a bucket. The machine has a good App and it definitely produces very cold air. I needed to call support and they were excelent in getting back to me.
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Hi Fish, Thank you for taking the time to provide your feedback. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC! Thank you, Alison TCL Customer Support
ClaytonB Posted
TCL has become a premium feeling brand in recent years and so I specifically wanted this item after I upgraded my LG TV to a TCL TV This product feels premium and works really well very cool and works much better than my window unit did
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Hi ClaytonB, Thank you for taking the time to share your feedback. We're thrilled that you're enjoying your AC so far! Our AC units are designed to help you beat the heat, offering quick and easy setup, user-friendly operation, and a comfortable environment. We hope your TCL AC continues to keep you comfortable all season long! Thank you, Liz TCL Customer Support
BRYANTM Posted
I originally purchased because my central air was reading 83 set at 77, it was able to slightly drop the temp to 81. While I was unable to use it for its full use I was able to determine that my entire HVAC system was failing due to purchasing and using this ac. I did return it as I no longer needed it but if you need to chill a room say with a decent PC or a kids room this ac cranks. The only dislike I had was the draining it was needed frequently ALTHOUGH that could be related to excess moisture caused by my failing HVAC system
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Hi BRYANTM, Thank you for taking the time to provide your feedback. Our AC's are designed to help you beat the heat without a central cooling system. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Thank you, Alison TCL Customer Support
jsestrom Posted
Keeps a large are cool, was east to install. We brought it in and easily added it to the room.
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Hi jsestrom, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
Blueflower2020 Posted
Keeps rm cool does not take up space easy to use instructions easy to read easy to control ac with remote control or internet access
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Hi Blueflower2020, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
DWIGHT Posted
Cools our entire bedroom no problem. The dehumidifier feature was an unexpected plus. Especially for those humid nights. I also like the app, very easy to use and manage even when we are away. You do need to reconnect but it’s not enough to be an inconvenience. Installation was simple, just make sure you have some shears or cutter since all window seals aren’t perfect. They give you more than enough supplies to create a perfect air tight seal.
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Hi DWIGHT, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
NewLG Posted
The TCL unit is a solid portable AC. Works well, cools a large room, could easily cool a room larger than 350 feet. My only criticism is it’s louder than you’d think. If they could’ve made it quieter it would be a great unit. That said, it’s a solid product and good value for the money.
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Hi NewLG, Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy! Thank you, Alison TCL Customer Support
DJYS Posted
Picked up this 350 sq foot model - and it successfully cooled a cathedral ceiling room way bigger when it was 98 F outside. Super easy set up and easy to drain unit. Highly recommend.
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Hi DJYS, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support
JORGED Posted
Very good product, refreshes and cools a medium-sized room in the middle of summer, easy to install and compatible with Alexa.
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Hi JORGED, Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy! Thank you, Alison TCL Customer Support