Customer Ratings & Reviews
- Model:
- 58S5F
- |
- SKU:
- 6633083
Customer reviews
Rating 4.6 out of 5 stars with 240 reviews
(240 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.4
Rating 4.4 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 58" Class S5 Series 4K UHD HDR LED Smart Fire TV (2025) due to its great picture quality and easy setup. Users appreciate the size and features, as well as its connectivity with devices like the PS5. The brightness is also a positive aspect for some customers.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Avoid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture, very slow processor. Overall, disappointed, even for this price point.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi TomB,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is amazing for that great price amaze how tcl growing with their tv quality
I would recommend this to a friendRated 5 out of 5 stars
great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just as described and was very easy to put on the wall
I would recommend this to a friendRated 2 out of 5 stars
Lags & Restarts !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv Started Giving Me Issues Within A Week ! It Started To Lag & Delay Responses When Remote Was Pressed. Had To Press The Buttons Multiple Times For An Reaction. It Also Restarted (Signed Me Out Of My Amazon Account) Multiple Times. No Buttons Were Pressed When That Occurred. If You Can Deal With Those Issues Than Purchase. Personally I Would Not By This Brand Again !
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Neefa,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 3 out of 5 stars
Ok but not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really impressed with the fire operating system lag from remote to tv. Have to wait like 10-12 seconds. Sound keeps stopping they did get that taken care of. Just not impressed.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Sally,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 2 out of 5 stars
Bad tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fails too often. Bad tv It always freezes when it's halfway through the movie. The same thing happened with the last TV, which I returned because of the same problem, and this one is doing the same thing.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi IsabelS,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
You can do better keep searching!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV less than 2 months ago. Great picture quality and sound. However, it's already glitching. When I attempt to watch any app the screen turns black. I did everything to reset the TV and it still continues to a black screen. It's way to early for any kind of issues with this brand new TV!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi NelNel, Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Thank you, Alison TCL Customer Support
Rated 1 out of 5 stars
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went to purchase tv in-store on a Wednesday. Had to return to the store on Thursday because they hadn't got if off the truck. Friday i unpacked and mounted to my wall. It worked fine for 2 hours until the sound went out. Then I repackaged the tv and drove it back to the store, only to find the customer service was unapologetic and dismissing. I was be on angry. Only responce was to just exchange or refund. I chose refund. Honestly the customer service was worse than the tv.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi RyanW,
Thank you for taking the time to provide your feedback. We're sorry to hear about your experience. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crappy tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV worked for a month then a black area appeared in the bottom left corner. Best Buy will no longer help me on this product so, just a crappy tv is what I’m left with. I purchased it in September it is now November.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Rifth,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointing purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to purchase this item based on the reviews and price range. But, after a week of usage, the screen started to turn into this blank green color. I would unplug and restart but it did not fix the issue. I'll return it and get a new one.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi MuratG,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Having issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a sony soundbar the sound goes out for a minute alot and picture goes out for 30-60 sec also started after return period
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi bbbb,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not compatible with Spectrum and is ran thru Amazon. I was not a fan of this TV at all. I returned it and went back and bought one that had Roku.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi AmandaC,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. We are always looking for ways to improve, and your feedback is greatly appreciated. We hope that you reconsider us in the future. We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken and no one helped resolve my problem. It was all bad. The store the brand customer service. No one!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi VeronicaN,
Thank you for taking the time to provide your feedback. We are truly sorry that your TV arrived damaged. All of our TVs and packaging are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Don’t buy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv we’ve ever owned will be returning tv keeps shutting off
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Philmid215,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to better understand what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
TCL bang for buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TCL is really a great bang for your buck compared to other brands in similar price range this tv is really a contender I like everything about it an quality was perfect
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Best quality images!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality pictures ever. Amazing images and great features embedded in the TV. Highly recommend it to everyone.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
TLC Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still working I'm happy.works very well sound is awesome
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi DeloresC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing price, great tv me and my family are very satisfied
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi NeyC,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Good tv for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned nicer TVs but for the price it does everything a more expensive tv does, the color and picture is not as good but it’s still good enough if you can’t afford an expensive tv
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Northstar66,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 5 out of 5 stars
Excellent Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am impressed with this Tv price color sharpness.
I would recommend this to a friend