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Rating 1 out of 5 stars with 1 review

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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  • Rated 1 out of 5 stars

    Lousy BestBuy Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't have time to watch the DVD set initially after purchasing it. When I finally did, disc one was cracked and wouldn't play. I spoke with the supervisor (Kyle) at BustBuy.com and he would not replace it because it was longer than 60 days since I purchased it. When I pleaded my case, he hung-up on me. Not fair. I didn't want a refund; all I wanted was a replacement disc. I paid for a decent product and got a defect. Now I have to take the loss while megabucks BestBuy gets off the hook and makes a profit. Something's very wrong here.

    No, I would not recommend this to a friend
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