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Customer Ratings & Reviews

Your price for this item is $5,299.00

Customer reviews

Rating 4.3 out of 5 stars with 28 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers value the ice maker and quiet operation of the Masterpiece 20.8 Cu. Ft. French Door Counter-Depth Smart Refrigerator. Customers appreciate the cool ice cubes it makes and how quietly it operates.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-28 of 28 reviews
  • Rated 1 out of 5 stars

    Kitchen Appliance Upgrade and Remodel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered the merchandise in April with the understanding delivery to be in July, We still do not have the oven/microwave and on Wednesday 11-10-21 we found out that the part that connects the telescopic downdraft to our duct work was not included in the shipment. An order was placed today with an arrival date of 12-11-21. The individuals we have worked with have been very professional and helpful but the delays have wreaked havoc on our contractors schedule and completion timeline. As of this review, we have not been able to use any of the appliances due to issues with delivery and parts. Very disappointing!!

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      If you have any questions or concerns about your order, please call The Best Buy Support Line at 1-888-237-8289. thermador

  • Rated 5 out of 5 stars

    Very good refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with ease of use and capacity of ice tray

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Statement Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes a statement. Takes forever to arrive, though, so be prepared to wait longer than it initially says.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dont know yet

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didnt use it yet so i dont know as soon as i move when i use it i will let u know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is awesome. It’s fits perfectly in the kitchen, looks great and has the interior water dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery went well and on time, still in the unpacking process , look forward using these

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time buyer on Thermador refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say that Im very impressed by this refrigerator. Looks clean on the exterior and the cooling performance on the inside feels even. The wifi capability is very nice and the push notifications when the fridge door is open is great! No complaints with the fridge so far!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3rd replacement blowing fuses!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never dreamed that buying a brand like Thermador would cuase so many problems. My first one didnt work. The second one didn't make ice and they could not fix it. So it got replaced. Now the 3rd one blows the fuse and won't stay running. What a waste. Thermador! What can you do abour this??

    No, I would not recommend this to a friend
    • Brand response from Thermador Team
      Posted .

      Hello TimothyD, thank you for your review. We understand that your experience has fallen short of your expectations, and we deeply regret any frustration or inconvenience caused to you as a result. Our Thermador customer care team is available at 1-800-735-4328 if assistance is needed. Please know we're here to help. Thank you. thermador

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