Customer Ratings & Reviews
- Model:
- SGS365TS
- SKU:
- 6281801
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the excellent heating performance of the Masterpiece 36" Built-In Gas Cooktop, with users expressing their satisfaction with its cooking abilities. However, some customers have expressed concerns about the product's build quality, citing issues with its engineering and design.
This summary was generated by AI based on customer reviews.
love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we use this everyday love the star design. and it is meant for even hear distribution
I would recommend this to a friendLove thermador cooktops
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cooktop has been amazing. Everything we expected.
I would recommend this to a friendMr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, great service from sales person. Pricing very competitive. Love it.
I would recommend this to a friendUnreliable delivery date
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Free delivery as soon as October 6 is incorrect and misleading. We purchased item on July 5, 2021 and initial delivery date was October 2021 on date of purchase. But then we received e-mail updates postponing delivery. Delivery date is now January 28, 2022 which is over 6 months from purchase date
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello Dave, we're sorry to hear of the delay you've experienced with the delivery of your cooktop. During these unprecedented times Thermador continues to fulfill all pending orders that dealers are submitting as quickly as possible. If you have additional questions or concerns about your delivery or installation, please call The Best Buy Support Line at 1-888-237-8289. Thank you.
Best Brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thermador is the best no question asked !don't even doubt it
I would recommend this to a friend- Cons mentioned:Build quality
36 Inch Thermador Gas Cooktop - Unserviceable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased s 36 inch Thermador cooktop here now seven years old. 2 burners recently stopped working and required Thermador service. 15 minutes and $215 for the service call to find out it is not repairable without drilling out the gas venturis and rebuilding the whole thing for around $1500. Don't walk, Run from this brand. Horrible engineering, design, and build quality.
No, I would not recommend this to a friendBrand response from Thermador Team
Posted .Hello, thank you for your review. We understand the need for repairs or service outside the warranty period is disappointing, and we apologize for the inconvenience. Your unit can be repaired, and our team is happy to assist with this, or any other questions you may have.